Do you agree with Crafthub's TrustScore? Voice your opinion today and hear what 419 customers have already said.
Crafthub is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 1.4 out of 5 stars. Last reviewed February 26, 2026.
3rd review as I'm still being ignoredAs you'll see on my previous reviews ive contacted initially and after being asked to by the company twice!! And still no response to emails even though told it will be dealt with as a high priority.My custom has been lost as has my partners who has bought for the past 2 years presents for me from crafthub.Very disappointed and unhappy
*****DO NOT ORDER FROM THIS COMPANY*******Can't give no stars unfortunately. Still waiting for my goods ordered November 2025, or a refund. Company keep passing the buck stating the goods were delivered. They weren't and the company left me feeling they were implying I was a liar when in fact they are in the wrong.Just get generic replies from them. I guess customer service isn't their strong point, nor is sending the goods. They are however excellent at taking your money. Are there no equivalent of Customer Rights Acts or Trading Standards in Canada/ America or a means of investigating them. This will keep on happening.
I cant even begin to describe how abysmal this company is with their customer service. Emailed them three seperate times with no answer. Was unable to track my package whatsoever. When my package finally did arrive the boxes were in horrible condition. DO NOT BUY FROM THIS COMPANY!
Wish I could give 0 stars. Placed an order and received no correspondence at all. Money was taking out of my account immediately but never heard a word. Contacted them through email and also through PayPal. No response.
615051.Once again I have no response from crafthub, or puzzleup. I get more response on Trustpilot. So when this company reply on here it’s BS. As no help is given and still no order received. There should be a law stopping scammers.
I was told it would take 6 days to receive order - it was well over a month. The new crafthub puzzles are thinner and easier to break and peel. The colors are not as vibrant. I’m not ordering from this company anymore. I complained but they ignored my email so I will ignore them.
I ordered a puzzle back on the 10/12/25 and order still has not arrived. Tracking confirmation link doesn’t work either! It’s a scam.
I would give them ZERO stars if possible! I ordered 3 diamond art kits on November 29. Got all sorts of bogus/fake tracking numbers. Still have not received my items. I have filed a dispute with my credit card company because I highly doubt I will ever receive my items. STAY AWAY from CRAFTHUB!!!!
I want a refund!! I placed my order on December 11, 2025. My card was charged and I received an email saying my puzzles shipped. They have not and I’ve tried to call, but I believe it’s a fake phone number. Also, the shipping tracking number isn’t working. This company is a joke!!
It appears that the same issues are repeated time and again. My order was placed December 2. And I believed the 3-6 days arrival window. Silly me for believing that. That's on me. These companies need to be banned from service in this country. Our trade commission needs to weed out these shell companies. They are billed as a family oriented business with real customer service. They are not. Just another money grab. Buyers beware. Do not waste your time or money. It's getting more difficult to tell these days as well. You try to do a little leg work in advance. But to no avail. They are rinse and repeat scammers.
I placed an order on 11/15/25. It seemed to ship without an issue and on Dec 5th I got an email from Craft Hub saying my package was delivered. It was not. Looking up tracking information showed that it was delayed in transit at a local shipping facility. I replied to Craft Hub with this information, they replied telling me that my order was shipped and on its way - rest assured it will arrive soon! On Dec 9 the package was again marked as delayed and has not moved since. I've reached out to both SpeedX and CJdropshipping, who both assured me that they are looking into the issue but have actually done nothing. I've also been emailing Craft Hub almost daily, with no additional responses at all. This is a Christmas gift, there are 2 days until Christmas, and I would just like some type of acknowledgement that this has happened. If I hear nothing by Christmas, I will reach out to my credit card to report a fraudulent charge and go from there. Not sure what else I can do. Order ID: #585426Tracking Number: SPXMSP030205806549
They're a complete scam! I ordered a puzzle Nov 27th, it is now Dec 22nd, and i've been trying to get in touch with their support team through email and instagram and neither has been helpful or responsive in the least. I will be fighting for a refund or disputing them because my order was apparently "shipped" but the tracking number is fake, and I have not received my puzzle at all. This is so disappointing and absolutely rude, because it was a very nice gift idea for my newly married sister and to find out it was a scam right before Christmas when I was supposed to gift it to her is frustrating beyond measure.
never got this puzzle ,getting ready to contest my payment at my Bank. poor company
I wished I would have read the reviews before I purchased from this company! Did NOT RECEIVE MY PURCHASE! Customer Service needs to having training like it’s there first day. All in All …..Company needs to CLOSE, if it’s actually a company! Suppose to have my order a week ago. DO NOT BUY, I think it’s a SCAM!!
I purchased a puzzle on 12-1-25. The site says it ships from their warehouse in 1-3 days. It is now 12-12-25 and the shipper states they have created a shipping label but have not received the product yet. This puzzle was for my family's annual Christmas get-away. The whole family,from my great aunt self to the grandchildren will play games,puzzles etc. This is such a disappointment!! Perhaps they should not make written promises they don't keep. Wondering now if I will ever receive the puzzle or if they are a scam as some have claimed.
My experience with Crafthub and their delivery partner UNIEXPRESS has been one of the worst I’ve ever had.Although the tracking claimed that my package was “delivered,” it was never delivered to the correct location. The courier placed it in a locker that does not belong to my apartment and is not even accessible or assigned to my unit in the building’s system. My building manager and I opened every locker, and the package was nowhere to be found.Instead of acknowledging the delivery error or offering real assistance, Crafthub simply pushed the responsibility back onto me, sending generic copy-and-paste replies and insisting that I “open a theft ticket,” even though the situation clearly shows a misdelivery, not a theft.The result: • The package I bought as a gift is gone. • The courier failed to deliver it to my address. • The store showed no genuine intention to help or resolve the issue.This kind of customer service is unacceptable. I cannot recommend Crafthub or UNIEXPRESS to anyone. If you value your time, money, and peace of mind, look elsewhere.
COUNTERFEIT SHIPPING! Don’t ever order from them. It took months after the expected arrival date, and when it did arrive, the shipping label had been generated illegally and I was stuck paying the shipping cost a second time at the post office. I’ll be filing a formal business review with the authorities for illegal business practices and theft.
I ordered two large size / greater number of pieces / puzzles. I was charged correctly, however, they sent one large and one smaller puzzle. They've dodged every attempt the correct the issue. The puzzles are a gift for one family, and it won't do to give one large and one small puzzle. They suggested I open the box and solve the puzzle so I could count the pieces to KNOW whether it's right or not. But this is a gift. The box show 128 pieces, when I ordered the larger size that should have 252 pieces . There is no phone number available, so the only communication have been very slow email responses - basically telling me that I'm wrong, and the puzzle we got it correct even tho the box says otherwise. I strongly recommend NOT buying from Craft Hub!
I actually had a good experience with them. Puzzles delivered in reasonable time (twice) and they're really beautiful. I kinda expected them to be low quality but they're great! I bought some for Christmas a couple of years ago and then a couple more the next year. Even a small one will give you several hours of concentration and we take them out every now and again - even after a couple of times they're still nice to make.
I would give them a 0 if I could. I ordered $82 in puzzles and never received them. Their delivery service UniUni admitted that they left them outside in an unsecured area and they still won’t refund my money and say I will need to pay another $9.99 to cover shipping if I would like for them to send my order out again. RUN from this company!!!
According to TrustPlane, Crafthub has a 1.4/5 rating based on 50 verified reviews as of April 2026. Source: trustplane.app/company/crafthub-nl
