Ordered product for a friend as a gift…
Ordered product for a friend as a gift on May 5th of 2024. It is now May 20th and I have yet to receive any kind of notification that it is being sent and I put in a dispute to Pay Pal. They gave me a customer service number that nobody answers and it is generic in the sense that it doesn't say Chocolate.org. I'm thinking they are a scam company. Either that or they are a very poorly run company that doesn't care after they get your money. They should be investigated as a fraud.
Ken Morris
FOOLED BY SIMILAR NAME OF LICORICE INTERNATIONAL
So recently I noticed that a new family of edible products is available in fancy round 1 lb tubes tailed to each brand (Pretzels.com, Chocolate.com, Licorice.com etc) and ordered some items. HERE'S MY TAKEAWAY: Licorice.com Black & Red Australian Licorice is so hard I couldn't chew it (I have world class teeth!) the Pretzels.com Pretzels were stale and Chocolate.com uses the cheapest chocolate I've tasted in years. As a candy and chocolate lover I reached out to the companies and was promptly ignored then blown off. After spending over $75 IN EACH OF THEIR STORES they didn't lift a finger to help a customer and long-term bulk buyer. I reached out to the company I've been shopping at since 2004 with a very very similar name (Licoriceinternational.com Licorice International). Do yourself a favor and ignore the flashy packaging filled with mediocre snacks.
STUART G WILLIAMS
Sent wrong item
Sent wrong item. They don’t respond at all. Wanted it for my grandchildren on Valentines Day.
Roslyn Middleman
I ordered for my daughter on 2/9/24
I ordered for my daughter on 2/9/24. I entered the delivery date of 2/14/24. She got a delivery of the absolute wrong item that she cannot eat due to allergies. They said they will send the chocolate gummie bears on 2/16/24. This is such BS and that's why I hate trying independent companies.
Ann
This is the second time I ordered from…
This is the second time I ordered from them and got the shaft . The first time they said it was a mistake and finally did get the product . Then here we go again and no delivery . Customer service is absolutely horrible . Buyer beware
Brian Hughes
Scam
It's been a month and a half and I haven't even received the first box, which was supposed to be a gift. Customer support was dismissive and has sent me no information on where my box is or when they sent it.
Evan Lusky
Brutal service
Bought a yearly subscription in July for my wife. I have to call/email each month asking when it would be delivered and they always say "coming shortly." Never had chocolate delivered before I contacted them. Then this month, they delivered the same chocolate that we got in a previous shipment. Lousy customer service and terribly annoying. Looking into cancellation and going elsewhere.
Matt
Buyer beware!
Buyer beware!! I bought a 6 month chocolate of the month subscription for my mom back in July. She has only received TWO OUT OF FIVE months despite e-mails and phone calls promising it would be resolved. They were vague when asked why and promised to send a double-shipment. They didn’t. I’m notifying my credit card company. I’ve paid $170 (including shipping) for two boxes of chocolate. So disappointing!
Elizabeth Joniak-Grant
If you are a Chocophile
If you are a Chocophile, this is your place!their dark chocolates are superb, I didn't hesitate buying their gift basket for my new g.f. I'm pleased with your service, I will be back.
luiz Hernandez
Best so far
I'm a chocolate lover and I have a high taste for chocolates. It was my first time ordering chocolates online and it was better than the regular chocolates I buy at the shop. They have lots and lots of chocolates to choose from and on my second buy, I'll try a different one.
Tracy Scott
My daughter is so selective but in love…
My daughter is so selective but in love with your truffles . Although I'm not a fan of chocolates but I'm happy she loves yours. Keep up your quality.
Jake Errund
My Daughter just informed me that she…
My Daughter just informed me that she received the gift basket I ordered from this shop and that she likes it. Great service!
Paul Gambit
My favourite place for chocolate…
My favourite place for chocolate shopping. Bought a Milk chocolate and a gift basket. Milk chocolate was good I'm yet to get feedback from the recipient of the gift basket. I received mine in 5 days and I wish they had sent it earlier.
Mark Anderson
Horrible service
Horrible service! I have been calling and emailing since I ordered in March( now April 31) still have not received my chocolates. They even tell you only 1 person runs and does orders for chocolate.org. and that this is not their primary business. They tell you they do not know much about how the chocolate.org side works and are unable to answer your questions and concerns. I was going to get Subscriptions for Birthday gifts for my whole family but I can't even get 1 box! Don't waist your money. Not worth the headache
Samantha
I bought a few truffles and Gourmets…
I bought a few truffles and Gourmets from this place and my kids loved them. Will be buying more from them.
Richard
