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Carewell is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 3.7 out of 5 stars. Last reviewed February 25, 2026.
Very quick shipping. I ordered on Saturday and received the package on Tuesday. I had been ordering from Amazon, but Carewell has better prices and just as quick shipping. I will be placing more orders in the future.
I run out diapers and gave an order today. He said they might be here this weekend or Tuesday. They are very quick with turnaround time. I really do appreciate their customer service.
Beware. Gave me the run around!!
Very good company to purchase from. Fast ordering. Fast shipping. And hassle free returns if ever needed. Everything I need in one place.
Great people, great products, great prices!
Great company to deal with. Even when a mistake is made they can solve it quickly.
My delivery was super quick. I was told 3 days and it came the next day. I ordered a medium women’s boot but I think I got a medium men’s. It still did the job. I’m just so thankful for the quick delivery!!!
I cannot say enough good things about Pure Wick. I had only used them in the hospital. After many unsuccessful events at home, my sister purchased the Pure Wick for me and I honestly had the first complete and most restful nights sleep I had had in months. It was a little pricy, I could not afford it and Medicare does not cover it, but the results was so worth it.
Their website blocked me from completing my order.The customer service person asked questions that weren’t needed none of his business.Carewell is not worth putting up with.
Great customer service. My order arrived damaged, but they responded quickly and shipped replacements for free. Clear communication, fast resolution, and very professional support. I appreciate how smoothly they handled the situation.
My last two orders the quality control has been horrible.
People make Carewell a company to do business with. Not their systems which are in transition. In the dark ages to be exact. However I am not going to penalize people for their problems with systems locking my account when it should have automatically merged 2 accounts with an older order. And the accounts should have merged into one account rather that cost me the customer waisted time and phone calls to straighten out a technical problem they termed potentially fraudulent. Poppycock. Nothing even nearly fraudulent. It was a simple matter of poor systems which interpreted my attempt to buy two items to be sent as a fraud issue. Please no verbage about how security conscious Carewell is. They need class "A" developers not clueless software and troubleshooting personnel. And this review was prompted by Carewell.
I ordered a product on the morning of the 17th and had the next day! Very speedy and appreciated
First time customer ordered multiple boxes of briefs and they forgot to send a box of the briefs. I had to call 8 days later and ask what is going on. It's a bad look for a first time customer.
I placed Order #422**** on December 4th, with expected delivery between December 6th to 8th. I am now finding that the expected delivery date is December 10th. The PureWick female external catheters were for my 99 year old mother that was entering hospice care. It is now nearly 10pm on December 8th with no product, and she is now within a day of death so I will need to get return information to send this product back for credit. I now find out these items are not retunable for refund even if in the unopened box.If I could give a zero star rating I would have
Carewell offers excellent product, order & delivery status & the Best Customer Service
I placed an order for my mom which was shipped on 10/21. Late November, found two packages were defective upon opening them to use. I emailed the company in the morning and received a reply shortly after. Andrea set up an immediate replacement for the defective items and they were shipped. I was very pleasantly surprised at the quick and efficient way this problem was handled. Great customer service! I would not hesitate to do business with this company again! Thank you.
This is my second time back with Carewell because my mom keeps going on hospice then is taken off due to health stability (at 102.5 years old!). I have had nothing but superior service from the folks at Carewell. They respond very quickly and with personal focus anytime I reach out for help or questions. Their selection of care supplies is excellent and their prices are very competitive. I have said goodbye to Amazon and am converting my source for all of Mom's care supplies to Carewell. Fantastic company!
Warning most items are not returnable. One order was delivered right away another one took a week. I picked them because of the promised delivery date, but they didn't live up to it.
After ordering a medical device, my mom passed away. Box was never opened, but they refused to process a refund or return. awful practices by this company! Thieves in the literal sense!
According to TrustPlane, Carewell has a 3.7/5 rating based on 50 verified reviews as of April 2026. Source: trustplane.app/company/carewell-com
