Ordered on the 1st April
Ordered on the 1st April. Not been dispatched. Tried to email no reply. Seems like a scam. Currently going through my bank to get my money back
Laura Oliver
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Bathly
1.050 reviews
Last reviewed: Apr 29, 2022Do you agree with Bathly's TrustScore? Voice your opinion today and hear what 65 customers have already said.
bathly.comMember since Mar 2026
Bathly is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 1.0 out of 5 stars. Last reviewed April 29, 2022.
Customer Reviews
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50 reviews
If I could give 0 stars I would
If I could give 0 stars I would. Product was for a Christmas gift. Lasted one bath and broke. What’s worse is customer services are refusing to answer my emails about a refund or replacement. Utter rip off.
Ali Martin
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THE INVISIBLE BATH TOY
Should be a zero paid £17 in May for this item never received. Waited 6 months in total. One e-mail received during that time blaming Covid-19 delays. Asked for a refund ignoring my e-mails and now they have blocked me. Customer service awful. Asked the bank to help me get refund but out of 120 days time limit. Absolute rip-off and joke ... DO NOT BUY PLEASE!
Michelle Jackson
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This toy broke twice!! Wouldn’t recommend.
This toy broke twice!!! I was resent the Bathly toy after it broke the first time, but then refused a refund the second time as it was 48 days after purchasing rather than the 30 day returns period. Absolutely awful and worrying that it is probably very unsafe. That said, we really enjoyed it for the short time it worked.
Ellie Robinson
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Absolutely rubbish.
Absolutely rubbish.Lasted for 2 baths and then died.Replaced batteries but still nothing.Total waste of money, really disappointed!
Emma West
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NO1 buy from THIS COMPANY THEY ARE…
NO1 buy from THIS COMPANY THEY ARE IGNORING ME FOR A REFUND THEY OWE ME FOR A PRODUCT THAT DIDNT ARRIVE ! I’ve reported to trading standards
AMY
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I did not get my order
I did not get my order! Its been 6 months still no item. I ordered an item on ebay and was shipped all the way from China through regular mail and I received them in less than a month. Do not buy this product, its a scam!
Lendl Estaris Peralta
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Basically garbage
Took 4 months to get it. No response from the company. Worked for 1 week and now doesnt do anything. Do not waste your money. Horrible company
LeeAnn Straeche-Parkes
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I didn’t even receive mine
I didn’t even receive mine, customer services not helpful so paid £30.60 for fresh air
Marm
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Really overpriced and lasted a day
Really overpriced and lasted a day. For a toy which is advertised for water it broke pretty much straight away because water got into it. I'm actually embarrassed I was conned into buying this
Sally
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Would be zero
Would be zero. Shoddy, cheap toy that didn't even work once. Seriously, do not buy
Chelsea Lauren Porter
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I have now reported this company to…
I have now reported this company to Trading Standards and I suggest everyone else does the same.
Jay
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Please listen to these reviews.
Please listen to these reviews.. the toy I'd a very poor quality one. It took me 5 different screwdrivers to open the battery compartment. It comes on automatically when in contact with water, and now a litter bit of water is stuck inside and it wont switch off!! Really poor toy and what a waste of money. Customer services is rubbish too, ignoring my emails
Fatima Ahmed
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Hideous cheap toy
Hideous cheap toy, took yonks to come & was completely unsafe looking, exposed wires & SO LOUD it scared my daughter.... don’t do it!
Helen
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Terrible customer service
I ordered this product in may, it arrived mid July, and arrived broken, I emailed customer services asking for a refund and am still waiting for a response.
Brooke
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Can i give a zero??
Can i give a zero??? Do not buy!!!! They break within a week and customer services do not reply to your emails!Scammers!!!!!
Melissa Murray
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Wouldn’t even give a one star
Wouldn’t even give a one star, ordered at the start of June and still waiting. Multiple emails, they eventually sent me a tracking number which didn’t even have details on and was dated from May!! (I ordered in June) so this was false information, all they reply to me is “sorry we will contact the shipping company” I have now raised a dispute with my credit card company as they will not refund me after asking multiple times!! Avoid!!
lucielcma
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Terrible overpriced product
Terrible overpriced product. Stopped working after one use.
Laura
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Stopped working within a week terrible…
Stopped working within a week terrible communication and refusal to rectify!!!
Emma-Louise Robinson
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Sell defective products and wont help
Horrible customer service, I bought one of their bath toys for my disabled child for his birthday, the toy has stop working correctly. The companies response... you are 4 days over the 30 day refund policy, we won't do anything to help you! I never asked for a refund, I asked for help to get the stupid thing working again!I now have to explain to my disabled child that his favourite toy is not getting fixed at all! I am however going to paste this everywhere as they are theives selling defected product's!
Sarah L
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Cite this page
According to TrustPlane, Bathly has a 1.0/5 rating based on 50 verified reviews as of April 2026. Source: trustplane.app/company/bathly-com