The customer service team was…helpful
The customer service team was responsive,, persistent to solve our problem, and in the end, successful!
LD
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Baratza
4.750 reviews
Last reviewed: Feb 28, 2026Do you agree with Baratza's TrustScore? Voice your opinion today and hear what 2,185 customers have already said.
baratza.comMember since Feb 2026
Baratza is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 4.7 out of 5 stars. Last reviewed February 28, 2026.
Customer Reviews
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Very helpful
Very helpful
Ben Jeffcoat
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I was helped by Karim
I was helped by Karim, he was very helpful and answered all my questions in a perfect time frame. He went above and beyond his service staff like him makes the brand look so good! Thanks to him he made the whole experience amazing. Please credit him for his work. Not many staff are like this now days..
Ramirez
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Exceptional customer support and technical help!
I recently had an issue with my grinder, and the Baratza team was incredible. Instead of just telling me to buy a new one, they walked me through the fix and were super patient. It’s rare to find a company that actually stands behind their products like this. Highly recommended!
Mario Valdes
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Excellent customer service…
Web site was changing but in person phone assistant was flawless.
Dan S
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Prompt and professional service My concern was quickly and…
My concern was quickly and professionally resolved.
Francoise
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When you finally get in touch with…
When you finally get in touch with someone the customer service is excellent. Agreed with my diagnosis of the issues I was having and promptly sent a new power board to my address.
Dale
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Terrible customer service
No ability to speak over the phone. No consistency with support rep. Multiple reps instead of just one. No individual email address to communicate. I ended up getting videos and support documentation from the website to help me figure out the problem and fix it myself. Took about two weeks to do this. Ridiculous!
Lori S.
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They really make their stuff to be…
They really make their stuff to be repaired and help you do so! Quality company.
Arthur
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Always satisfied.
Customer service is always friendly, knowledgeable and quick.
Taylor Puryear
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Fabulous customer service rep!
The service rep who worked with me, Happiness, listened and helped me trouble shoot the problem I was having. She sent me links to YouTube videos that explained how to identify and then replace the broken part.
Mariluz Villa
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The response was extremely helpful
The response was extremely helpful with pictures that helped pinpoint the problem. Then they solved my problem with the correct new part and a link to video showing me how to install the new part. It was awesome. 👏🏼
TC
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Had a really great service experience…
Had a really great service experience with Happiness from Baratza. Great communication, help, tips and recommendations, and a quick resolution.
Jess
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A prompt and courteous resolution to my…
A prompt and courteous resolution to my query/concern.
Randall Smith
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Baratza stands behind their products
I have had my Baratza Sette 8 years and it is past any warranty. We use it every day. When it stopped turning on, I contacted support and they helped troubleshoot and then sent out a new main board and fuse free of charge. These grinders are designed to be repaired and it was easy to take out the old part and put in the new. This fixed the issue and saved the machine. Thanks for your help!
Luke
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Happiness was a great customer rep!
Happiness was a great customer rep!
Ed Smith
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Representative was great
Representative was great. Replacement part was sent quickly. 🌟🌟🌟🌟🌟
Matthew Merrens
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I was ableTo fix my Baratza!!!
The young lady I spokeTo instantly let meKnow she could help me solve my problem. More importantly sheMade ME believe I could do what was necessary to allow her to solveMy problem. She spoke kindly andWith a positive attitude
Dianna Syed
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Absolutely awesome customer service!!
Absolutely awesome customer service!!! Quick to respond to my issue and willing to send out a part free of charge...what a fabulous company to deal with!!!
Michelle Mickle
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Five stars!
The hours that the call center is open are kind of annoying, but when I was finally able to call, the support team was beyond helpful with solving my issue. The images that were sent to me to help diagnose the problem were super helpful and once the issue was identified, a part was shipped to me for free. That alone is an amazing support system! Once I received the replacement part, I was provided with a guide on how to install the new part, which came in very handy! I did have to look up one extra external video to put my grinder back together, as there were several small metal rings that had to be stacked in a specific order and that was not entirely detailed enough for me to complete the repair process with the Baratza materials provided.
Stashya
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Cite this page
According to TrustPlane, Baratza has a 4.7/5 rating based on 50 verified reviews as of March 2026. Source: trustplane.app/company/baratza-com