Intentionally deceiving
Made a purchase online and the look was not as expected. Free returns were advertised heavily on the site, but when I tried to make a return on the unworn merchandise, I was restricted to exchange only. - Links on website for returns went to an outdated page- The updated page return page simply did not allow for returns and provided no helpful messaging- Emails to customer support were initially responded to by an AI bot, but a response from a human took more than a weekI went from a previous customer and fan of the brand to someone who will never purchase anything from them again. Not worth doing business with a company that intentionally misleads.
Stan
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