All was great but I would like a receipt for my payment. Thanks
All was good explanation was great
Christine
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Arrow Lift
4.650 reviews
Last reviewed: Feb 27, 2026Do you agree with Arrow Lift's TrustScore? Voice your opinion today and hear what 422 customers have already said.
arrowlift.comMember since Feb 2026
Arrow Lift is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 4.6 out of 5 stars. Last reviewed February 27, 2026.
Customer Reviews
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50 reviews
very good experience
The young man that installed the lift for us was fantastic. He was very thorough and he taught us how to use it and he was good cause we totally understood it :) I think he should get a raise for his kindness and the respect he showed. Thank you, Julie Doup
Julie Doup
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Did What they said
On time for install. Reasonable cost. Great Sales guy.
Jon Dautrich
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The service was on time
The service was on time. Fast and efficient
Carol S
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On time and professional service
On time, and I received expert, friendly service. Arrow lift are leaders in residential elevators, and have an excellent product with superior service.
Dr F Mark Carter
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I was stuck on an Arrow Lift for 45…
I was stuck on an Arrow Lift for 45 minutes, their customer service line didn't care, and the emergency line hung up on me.I visited a business in Prior Lake that had recently had an Arrow Lift installed. I get into the lift and it goes up about an inch and stops. Because the door locked behind me, I was stuck. The business calls Arrow Lifts service line and tells them that someone is stuck on their lift. They get told that someone will call them back before the end of the business day. Excuse me? Someone is trapped on your lift. I use the emergency button on the lift and am connected to someone. As the prerecorded message is being played to the operator, they hang up. Seriously! I have to listen to a dial tone for over 10 minutes because it is an intercom with no way to hang up. Finally, after 45 minutes, I was able to locate a switch on the locked door that I could not reach. I had to have someone drop a screwdriver from the floor above to be able to access it. I finally was able to and low and behold, it actually unlocked the door. Stay away from this company, for your safety and for the safety of anyone else that may use a lift from them!
Danny Huff
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First and foremost the staff at Arrow…
First and foremost the staff at Arrow Lift is unfailing responsive, professional and kind. My experience was mixed and at times quit frustrating. Our initial order was in October 2025, installation was in February 2026 . The process was complicated by personnel changes but most of all an overly long product delivery time. Personnel changes necessitated re doing the order from measurement to placing and receipt of the order: turning a six to eight week process into an almost 12 week.
Diane
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My Arrow Lift was put in on day…
My Arrow Lift was put in on day scheduled. Something happened and it stopped working when totally down. The repair men came and fixed it immediately, and it's been working just fine since then.
VIRGINIA THORNE
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Great service
Great service, answered questions and completed work in an efficient manner.
Rick & Christy
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Elevator safety/operational review
Tech was on time.Patiently took me through everything as building with elevator was just purchased.Very thorough - feel good about having Arrow Lift provide service for us.He provided GREAT customer Service
Chuck
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They delivered as promised
They delivered as promised
Ronald Marrelli
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Awesome experience
Awesome experience, kind and knowledgeable.
MM
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Friendliness and product knowledge
Friendliness and product knowledge of the Arrow Lift. Also the installer product knowledge and teaching client about the operation while in the home.
James Milligan
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Timely
Timely, competent, pleasant.
Peter
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Professional, Friendly and Knowledgeable
Mike the sales Rep and the Installation Tech were both professional, friendly and knowledgeable. I didn't have to do any extra work in preparation for the State inspection and everything went smoothly.
Richard DeLong
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The Unfinished job.…
The electrical hook up has yet to be connected. after a week of calling I can't get an appointment. maybe you can help. were at 1525 N Wishon Av, in Fresno, Ca. 93728. Qt 599 273 2827
Pete Romero
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Freedom
I have not been able to go down to our basement where my washer and dryer is, also my freezer and our tv room. With the stair lift I can and it gives me a new sense of freedom.
Virginia
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Great product, great team!
On time, professional install.
Bill Schmidt
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Try one of the many other companies out…
Try one of the many other companies out there! The owner’s response to my concerns were —- if your stair lift gets you from point A to point B “Goal” - that sums up the answer I received. Fortunately, for me, one of their competitors helped me out.
Noreen
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David was a “no pressure” sales rep…
David was a “no pressure” sales rep which was greatly appreciated! And our installation guy could not have been more polite or helpful. He even cleaned up all of the empty boxes! Fantastic experience all the way around.
Daisylu
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Cite this page
According to TrustPlane, Arrow Lift has a 4.6/5 rating based on 50 verified reviews as of March 2026. Source: trustplane.app/company/arrowlift-com