Good product overall
Good product overall. Fast delivery. Was missing about a dozen screws but otherwise no issues. Cats are enjoying being out in the sunshine and I am enjoying time that I don't have to directly supervise them outside--I can do it from inside the house or while I do gardening outside.
jn
shipped fast
shipped fast
Z bwol
I ordered a catio from the website
I ordered a catio from the website. About an hour later I changed my mind and tried to cancel the order. I sent an email requesting an urgent cancel request. No response. I got on the chat option but no customer service agents were available during business hours. I saw the next morning someone had responded to my chat request at almost 7pm. But they acted like they didn’t see where I had put my order number in to cancel the request. The next morning I sent another email asking to cancel the order. Again, no response. Then the customer service person didn’t respond until after 7pm stating sorry your email must not have gone through. Your item is already shipping. According to FedEx, the item has not been picked up. This has really been the worst experience.
Tonia Curry
Good product
Good product. Easy to put together. Arrived quite quickly. Overall pleased.
Michelle Palmer
Nice outdoor cat house
Nice outdoor cat house. Cats love it and it keeps them warm. Package came quickly and everything was in package ready to assemble. This is the 2nd house we have ordered from this company and all has been Great!
Valerie Lank
Easy to assemble
Easy to assemble, all pieces were included and in great condition. My tortoise is so happy in his new home. A perfect tortoise house for an indoor space🤘
Mario Bencivenga
Really I love trust pilot it's too much…
Really I love trust pilot it's too much helpful
Fazlullah Mohammed
Be warned: heating pad didn't work and no customer support
Okay construction, not the highest quality. Heating pad doesn't seem to work and no one at customer support with reply to my multiple attempts to contact them. Should work fine in the summer tho. Be warned...If you see their message below, I have reached out to that email over 4 times with radio silence....
Aisha McSid
Perfect construction
Finally a project where the instructions actually work. Everything fit perfectly. A child could put this together. Properly constructed and well thought out!
ROBERT BIARD
Perfectly cozy for cats
Two cats are using it and loving having a safe, spacious, comfy shelter they can call their own. I use pads and self warming mats until we use the heating pads that came with the house. It’s adorable. The only thing I would change is making the upper platform a bit wider for them to jump up on easier.
Penney Kinsella
Almost impossible to anchor roof to house!
The screws that attach the roof to the doghouse did not hold. Since the hinges are permanently attached to the doghouse there was no way to effectively anchor the roof to the house. Once the screws have pulled loose there is no effective remedy.
John E Halldorson
Luxury Brooder
Shipping was super fast. Not as big as i would like for price. Should be advertised as a luxury brooder box cause it doesn’t look like it will fit 6 chickens unless they are only in there to sleep and walk a single file line. Wish the door was open the full length so we could change the perch areas Def need a run.
Ariel Youmous
Love the catio
Love the catio, instructions were unclear at a few points leading to me having to disassemble things I already put together.
Hannah
Easy to put together
Easy to put together, cute when complete. Had to leave it to off-gas for a few days before I put it around animals.
Lisa
Could be better
The wood that this is made of is a little cheap, screws that come with it strip out in the wood quite easy most of the time. I had to replace the screws in the hinges for the roof with small bolts & nuts and modify the inside for them to close properly. I guess I could have relocated the hinges and hope the screws wouldn't strip out again but didn't. The asphalt on the center trim of the roof is already coming loose after 2 days
KEVIN SMITH
Nice indoor doghouse.
Dog house was pretty easy to put together. Insulation and heated mat seem to keep it pretty warm inside. Would definitely not put outside. Perfect for porch or covered shelter use. Do not care much for roof material. It makes a mess
Ashley
Great product.
Fast delivery. Good instructions; easy to assemble. Great product.
Lanny
package delivered quickly
The package was delivered quickly and packed well.
SWW
❤️❤️❤️🐰
So cute for our Thumper!!
Maggie Smith
Product came fast and as described
Product came fast and as described
Ron