Keep your phone charged
Their customer service has gone from a 5 star to a zero star every since they became affiliated with Farmers insurance. If you call their policy service line Monday through Friday, plan on a minimum wait of 25 minutes or more. I have been trying to speak to a person for over a week and have still have not been able to get a person. I just filed a complaint with the insurance commission. I'm trying to add a car and I am not able to do it online, so I have to speak to someone. On Monday I waited twice for over an 1 1/2 and then they disconnected the wait. I tried again Tuesday and after 2 hours, they disconnected the call. I tried again on Wednesday and after 1 hour, I had to hang up because my phone battery was going dead. Most of all, I do not understand why they tell you you have at least a 20 minute delay, when you have to wait for over 1 1/2 hour and last, why you get disconnected