I had the most wonderful interaction…
I had the most wonderful interaction with Heidi in the parts department. We talked about my issue with my X Stage Lite and she did a great job asking clarifying questions and having me send pictures over to make sure I was buying the correct product to fit my X Stage but also to make sure she recommended the correct product for my budget. Instantly won my trust with her wonderful insight , setting my expectations on shipping and engaging personality. I will totally buy from X pole again!
Vanessa
X-POLE US offers excellent quality…
X-POLE US offers excellent quality products and great customer service
Cathie O.
I had some shipping issues with FedEx
I had some shipping issues with FedEx, and Carolina was incredibly responsive. She even stayed late and called FedEx multiple times to help sort everything out. You can really tell she cares about her customers.The X-Stage Pole Lite was super easy to set up and feels very sturdy.
Locas Martinez
Carolina was an absolute sweetheart
Carolina was an absolute sweetheart. She was incredibly helpful and even went out of her way to find me a part that was technically out of stock. She gave me her direct line and let me know I could call it at anytime. Truly such a wonderful experience with her.
Torrie Oehrlein
Quick and Efficient!
Their Canadian website is down, but Carolina has offered the most reliable customer service I've ever had. So quick to reply emails and very efficient to pass orders! Thank you!!
Angelina Kovrig
Great experience with X-POLE US
Great experience with X-POLE US! The pole is sturdy, high-quality, and easy to set up
Helaine H.
Difficulty placing an order
I was having difficulty placing an online order, and Carolina with X-pole US returned my call the following business day. She was beyond helpful and kind.
Erin Caudell
Always an amazing experience when…
Always an amazing experience when dealing with Xpole! Carolina was very nice and helpful!
Jennifer Frion
Following an issue with a replacement…
Following an issue with a replacement part for my pole, Carolina called me, got everything sorted quickly and my extension is on the way! Love my X-pole and this experience reminded me that the company is one I’m more than happy to support!
Angela K
X Pole made up for FedEx issues
I experienced some shipping issues with FedEx and Carolina was very responsive. She stayed late and helped me by calling FedEx several times to work things out. I can tell she really cares about her customers. The X stage pole lite was super easy to set up and is sturdy.
Gina
Great Customer Service!
Placed an order and realized I had made a mistake on the size after. Carolina was great and corrected it as soon as I requested before it was finished processing. This gift will be perfect thanks to her.
Alan Arguijo
Carolina was great!
Carolina was great! A part I ordered for my pole got returned to sender because of a mistake on the address. She was super helpful and quick about having it shipped back out to me! Thank you!
Vanessa Gutierrez
Carolina and CJ were so sweet and…
Carolina and CJ were so sweet and professional in helping me with an order from YEARS ago that I was trying to track down. They compassionately sent another one free of charge and made sure it was the correct item that I needed. They were responsive and professional at every single step and this is why XPOLE is the absolute best!!! They really care about their customers, I am so absolutely grateful!!
Sarah
Roxanne made my experience really…
Roxanne made my experience really great. my order went missing and she was really helpful with filing a claim and making sure a replacement was sent out. this was a gift for someone so im glad it got worked out. she made sure the issue was resolved really quickly too. AMAZING SERVICE!
Ryan b
Problem solved with ease
Roxanne was very helpful when I was having trouble with my pole spinning. Her explanation was thorough and easy to understand. My pole works perfectly now!
Nichole Alexopoulos
XPOLE is everyone’s favorite for a reason!
XPOLE is everyone’s favorite for a reason. Great product and awesome customer service. I had a bunch of questions and I was connect with Carolina and she was so helpful. I hated be that complicated customer but she was amazing and clearing up all my questions.
Patty Delaney
Thank you Noemi from x-poles!
I had a last-minute, time-sensitive order, and Noemi handled it with absolute professionalism and urgency. She was incredibly responsive, clearly communicated every step, and ensured everything was processed quickly without compromising on quality. Thanks to her efficiency and dedication, my order was completed right on time. Noemi truly went above and beyond, and I’m so grateful for her exceptional service. A true asset to the X Poles team.
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Excellent customer service
Carolina was very helpful and friendly on the phone! I received an Xpole gently used from a friend but the dome was dented, so I purchased a new dome. Carolina helped me determine what part I needed that would allow me to use the pole with the new dome (the pole given to me is an older model so I thought I had mistakenly ordered the wrong dome).
Autumn Scheidel
I had some issues with my order and…
I had some issues with my order and Noemi was the most helpful customer service rep I have ever worked with. No notes. Thank you for helping me sort this out!
Shannon Tehya
Rapid customer service – Carolina
I ordered from X-Pole on March 11th and accidently put the wrong delivery address. I realized my error late in the process and submitted a ticket to X-Pole.Carolina reached out to me immediately and was able to remedy the issue. This allowed me to avoid an awkward situation of having heavy equipment delivered to a family member's address.Thank you Carolina and X-Pole!
Alejandro Pérez
