I trusted in the reviews and for the first time in my life I bought a luxury firm mattress without going anywhere to touch, see, or lay on it before purchasing. I loved that it was delivered within 2weeks right to my door. I’m one week in and loving my new mattress.
Lots of information online and the few questions we did have were quickly answered with a short email. Mattress arrived on promised delivery date and within the time frame expected.Slight issue with the delivery (FedEx) - dropped the box with such force in our gravel drive that tiny pieces of the gravel were inside the box when we removed the plastic roll. Mattress well wrapped so no damage, just a mess to clean up before preceding.
Somewhat fast delivery and a good product
Smooth and reliable process. Very comfortable results.
I sent bed to family ahead of our move, they set it up yesterday, we were told they would have liked instructions for platform. Had a little trouble with one of the legs ( screw was hard to get in) I’m 500 miles away, hope to be there by next week. Then I can tell you more.
Beautiful customer service
Mattress arrived in expected timeframe, was able to sleep on the same night it arrived. Seems to be a great purchase thus far!
While it is good information to know that my mattress is being constructed, that message could include more information such as “ the mattress is being made, this should take 48 hours and then shipped. Shipping to your area will require about 72 hours”
All good so far
great! happy
Very easy to set up
Everything went well and as explained by the WinKBed Representative, No complaints
Delivery was suspect they left at the end of the driveway. Luckily, I was able to get a friend and drag it up to my garage.The installation guy came alone. He was not notified that it was a king size bed. He man handled it and was able to get it in place, but your company should be notifying them that they need two people. Especially since it had to go up and down a set of stairs, making a turn, which was very difficult. Luckily, the guy was great understanding and made it work. I felt bad for him, but he did a good job and I appreciate it.
FedEx opened my box
The mattress feels beyond comfortable, and the setup was straightforward. Customer service was responsive when I needed them, and the order went smoothly.
Fed ex dropped the package in front of the porch, where it could have been pirated, rained on and had to be hauled up the porch step. WinkBed experience was great, but delivery could have been better
No complaints. Box was a little banged up on the bottom, likely due to the weight of the mattress. However, I was impressed it was in a smaller box and no damage to the mattress itself.
Winkbeds has been very responsive to questions and prompt delivery.
Love the quality and service but....The only reason I don't give you a 5-star rating is that your removal partner was unable to remove the returned mattress on two separate occasions. I am based in Seattle, WA.
Shipping was fast and so far I'm pleased with the bed. Not giving it 5 stars because there is a cosmetic flaw. The wrap around fabric does not line up at the end by the label/tag and a loose thread is a concern for me that it might pull out.I've taken a photo of the stitching flaw. Photo available on request if the manufacturer would like to address it.
