Nightmare Service
I guess I'm the last person to learn that WS service is a nightmare. I bought 4 items as Christmas gifts which never arrived. As I tracked them on their website the delivery date went from Jan 9 to delivered (!), which was wrong. Beyond this, this is what I experienced:1. You cannot email Williams Sonoma, only phone.2. Service reps are not allowed to call you back.3. Service reps have zero authority to refund $$4. Only "Leadership" can cancel or refund purchases. 5. Wait time for Leadership is 30-60 minutes6. As stated above the WS system was falselyt updated as items being delivered.Do not shop here!!
Maureen OBrien
Buying Here is Just Asking for Trouble
Buying from Williams Sonoma is just asking for trouble. • Coffee & Tea Canister (#248954) – paid $17 for personalization, but no custom text. • Olive Oil Cruet (#3035042) – arrived almost empty, missing the pour spout.Customer service is completely unresponsive, shipping dates are unreliable, and they even expect customers to return defective items before issuing a refund.I have sent photos and videos, yet no refund has been received. This brand is untrustworthy, and I will never purchase from this website again.
Jewel Wu
This is an exact copy of a review…
This is an exact copy of a review “…moderated for not meeting publication standards…” by Williams Sonoma after they solicited my opinion of an on line transaction with them: Shipping via Pony Express?All Clad pans are fine, good quality albeit expensive. But Williams Sonoma shipping and order fulfillment is a throwback to the old Sears & Roebuck days. In my experience typically anywhere from five to seven working days (never count weekend days...) after order placement to actually in transit. In a world of Amazon Prime this is not acceptable.Evidently Williams Sonoma is only interested in publishing glowing reviews, not realistic reviews.
AMGRPM AMGRPM
Bought kitchen gadgets
Bought kitchen gadgets All arrived broken 5 broken items Sent back Do not buy or be careful Check before Purchase Dealing with taking broken items back from
GK
Bought item on November 30 it was back…
Bought item on November 30 it was back order for January February now it’s April. It’s like four months later and still in the back order. Disappointed with this company.
Radik Nazaroff
Extremely disappointed with this…
Extremely disappointed with this experience. I placed an online order with Williams-Sonoma, expecting their usual quality standards. The order arrived with one box that was visibly inferior, inconsistent with the others, and clearly different from what was advertised online.Customer service acknowledged the issue after reviewing photos, but refused a refund, offering only a future discount instead — unacceptable when the product received is defective and misleading. They later claimed it was from a third-party vendor, yet this is nowhere disclosed on the website. The product is sold under the Williams-Sonoma brand, which makes this practice deceptive to consumers.This was intended as a corporate gift. Had it been shipped directly, it would have reflected poorly on my business. I now question the quality of the contents as well, given the lack of quality control.I had to take time off work to replace the gift myself and absorb a $107.95 loss. Very disappointing to see a brand known for quality prioritize vendors over customers. I will not purchase again.
Blanca Rivas
WS won’t allow negative reviews
I recently outfitted our kitchen in our new home in Newport Coast. Almost the entire kitchen was purchased from WS. That is, we spent a small fortune. I recently used the kettle we bought, and it under-performed greatly. In fact, it scalded my hand with boiling water because it was so unsafe to use! I promptly went to the WS website to write a review to warn others, and then received an email from WS saying that my review “could not be published”. It said to edit the review, but didn’t say why. I responded asking what the issue was, and did not hear back. I sent another note days later asking for clarification, and finally received an email saying that my review mentioned another store, and that was why. I swiftly removed that store name, and re-submitted the review. I just now received yet ANOTHER email saying they won’t publish the review. I am now left to assume they won’t publish it because the honest review was negative in nature. They are clearly misleading their customers in only allowing positive reviews. This is not the spirit behind writing them, and they should be ashamed. They’re obviously not interested in my business- I will go to Sur La Table from now on.
Monique V
Have not refunded
I ordered on website back in July 2025 Invoice number 3162261 various items that did not fit in my oven and saucepans that did not work on induction -I sent them all back in one box w paying a personal courier and I had all the return authorizations (x2) -i have proof of delivery but they Williams-Sonoma have only partially refunded and I am owed over $3k-various phone calls nothing gets sorted/various emails nothing gets sorted /wrote to complaints department still nothing sorted-i will now go legal-do not use this company they do not care
Carole LM
There is not a rating low enough for…
There is not a rating low enough for this company. Its been weeks and there is a potentially dangerous problem with their product and they DO NOT CARE!!!!!!
Mauser
I never received the $95.95 ham I ordered
I ordered a $80 ham (plus shipping costs for a grand total for $95.95) on December 20, 2025, for the holidays. It's now January 28, 2026, I've wasted at least two cumulative hours on the phone with them and have yet to receive the ham, a tracking number or a refund. My credit card bank is now pursuing this issue.NEVER AGAIN will I do business with this company. Based on similar reviews, I'm far from alone in this. Check out their overall score in customer satisfaction (or rather lack thereof).
harddrivinle
To buy or not to buy...that is the Question.
This is my recent experience. Ordered two sets of really nice Le Creuset Heritage Stoneware dishes for Christmas gifts. 1 set was on Backorder until mid-Jan then that got moved to early in Feb. The other set arrived, but wasn't packed sufficiently to prevent damage in shipping/handling. Customer service reps, via phone, were attentive and understanding of my issues. I ended up cancelling both sets following the return of what was left of the one set that actually arrived. The company made things right in the end, and I was made whole again. Unfortunately, I could not be confident that damage wouldn't occur again...nor did I want to have to deal with that again.
Diana R.
I have to agree, gone down hill.
I have to agree, this legacy retailer has truly declined in recent years. For example, I ordered a SET of 3 cutting boards. A SET. That implies they are packaged together and sold, you know, as a SET. They have been shipping them as individual items since Oct and I still don’t have the 3rd piece and it’s Dec 27. When I reached out to express my dissatisfaction, I got a ridiculous answer, “At least you can enjoy the board you have!” So tone deaf. I also recently ordered an all-clad whisk from them which should have a solid handle, yet when I went to whisk something the other day - stale dishwater came spitting out of the handle and into the dish I was preparing. SO gross and unhygienic. Update. The final cutting board arrived January 6th. It’s the wrong size. I’m just going to keep it and move on, but I doubt I’ll be ordering from them again for mail delivery.
Carl L.
Bait and Switch
On Nov 5, 2025 I called WS customer service to check on the value of 3 old gift and merchandise credit cards. I was told specifically that these cards had not expired and had a total value of $263.13. I called back on Dec 27, 2025 to place an order using the value of these cards and was told by 3 WS representatives that the cards contained no value and that “perhaps” the cards had expired. This was in direct opposition to the information I was given in November. I was given no explanation for the change and no offer of any compensation (which I did not request). I consider this unacceptable and not the service I expect from a well-established reputable company like WS.
Carol Blanton
Online Gift Certificates Not Working
I purchased an online gift certificate, received the order confirmation, had my card charged...and then they cancelled the order without any warning or notification. I was left trying to figure out why the recipient hadn't received it. They tried to claim that the fields for the order hadn't been filled out (they had, which I presume is why the order was confirmed). They had no information on what happened and why it was cancelled, and only told me to "try again." I'm not sure if it was a scam or just an error on their website or with their team, but the customer service was awful and obviously we did not attempt to repurchase from them.
Jasmine Wallace
"Heirloom quality timer" yeah no.
Bought a kitchen timer that came up when I searched for an "heirloom quality kitchen timer". A Makenzie Childs timer that was advertised as being made of steel and good quality. This timer I'm sure cost Williams Sonoma about $2. They sell it for $79.95. what a complete rip off. My bad for not looking harder, but honestly this thing is utter crap for that kind of money. As a matter of fact I'm really soured on Williams Sonoma period because of this. Anywhere else for me
sean donovan
What happened to this store
What happened to this store? I came to complain about a specific issue, but see so many 1 star reviews. So sad how they’ve gone downhill. Here to comment DO NOT waste your money on morning buns and mini croissants. They changed vendors a couple of years ago and this one is awful. The buns are small and less of them. Often don’t rise. But still exorbitantly expensive. Same for the mini croissants. Haven’t had a box that rises yet from this vendor! I’ve bought these every Thanksgiving and Christmas for over 20 years and they’re a real family tradition. But I am done with them. Expensive and inedible.
Cathy
Ordered Christmas dinner
Ordered Christmas dinner. When ordering said would be delivered by December 17, received email that 1/2 of order would not be arriving until mid January. Should I tr my guests to come back then??? Called… customer service representative was very dismissive. Horrible experience!! Never again!!
Kathy Summers
I am so disappointed in the service
I am so disappointed in the service! I placed an order on December 12. Got a confirmation. Then nothing. Then, after some research, they noted it would be received by January 7th. Requested to cancel the order with a Williams-Sonoma rep and was told it would take a few days to get a response. If no response, then nothing I could do. It was for Christmas! Literally, no response from WS or the vendor who is supposed to ship it unless I call WS. Still not shipped. (12/20).
Martin & Catherine Meagher
I was at the Westport CT store ready to…
I was at the Westport CT store ready to check out. I went and stood in line behind a woman at the register and was abruptly told that I couldn’t stand there. I was told to stand under the sign hanging from the ceiling that said “live starts here”. Hanging from the ceiling … really?! Then I was called to the register and the saleswoman started packing up glasses for another customer! So I went back to the hanging sign and waited again. I won’t be going back to this location. I don’t appreciate being treated like I don’t matter. You need to work on your customer service skills! I gave two stars because they have good stock.
Cindi
Poor customer service
I ordered an item for Christmas that arrived broken due to poor packing. Customer Service credited the amount, but told me I would need to reorder. In one week, the price had gone up by$10 and I would need to pay $26 for next day shipping in order for it to arrive by the holiday. This was totally their fault.The customer service person was able to secure the original pricing, but they refused to cover shipping costs for it to arrive as originally ordered. The customer service person was very nice, but her hands were tied and management refused to cover the extra shipping cost. So, my gift, ordered well in advance, will arrive AFTER the holiday.This is unacceptable customer service!!!
Diane Imo
