I don't understand đ how a washing machine can give you so much annoyance. The machine washes then a sensor light comes on never adjust itself. Keeps trying to adjust for hours!!!!! What garbage why are you in business
Their customer service is the worst I have ever dealt with. I've been going back and forth with them for a month now, with still no resolution on how to fix my washer. A different representative tells me different things and they aren't documenting our conversations, so when I speak to another rep, they don't have any notes to go from...they say there is no management to speak with and they cannot transfer me to anyone else. Do not buy their appliances, and if you do, you better purchase the extended warranty plans!
I brought a washer from Whirlpool 4/19/24. I only use it once or twice a month and this month, it started making grinding noises when off and no laundry in it. Googling the problems shows this is very common with Whirlpool washers and they will not fix unless I buy an extended warranty or pay for a service call which would cost same as new washer. Extremely poor quality.
Refrigerator is 2 weeks old Stopped working. A dozen calls. Transferred, long holds, disconnections. Tried to text, email, Just the worst
Can you provide an option for a ZERO? I cannot get through to anything but an automated system loop that results in disconnection before ever reaching a place to discuss my request. Finally, I followed the prompts for a call back. It too resulted in a disconnection. I just wanted to return an item. The number on my confirmation email does not match the format on the web-form. The whole process feels like I have been caught up in some SCAM and have had my money stolen. After getting online, I see that I am not alone.
I though whirlpool appliances were reliable, but find out a 3.5 year old washer's control board and panel went bad and the panel is back ordered for 3 - 4 months or longer
IThey brought the wrong part now we has to wait for additional 2 weeks this is unacceptable
Worst experience ,I got new 300 dollar microwave paid 100 dollar to put it over my hood ,it works 10 sec then close ,called whirlpool came after 2 weeks with inexperienced guy who had no clue ,then came after 2 weeks with other guy who said board is broken now waiting again ,my return policy was o lot 24 hours ,same thing happened with my whirlpool dishwasher never buy their product worst service and worse customer service
Although the first two people I spoke to regarding maintenance on my range were gracious, neither could help, and the second person transferred me to yet a third person. My phone saysI have been on this call for 16 minutes and counting. I am still on hold. After this range expires, I will search for a replacement through another company. This is not the first time I've waited so long that I've needed to hang up and get on with my day. Very poor service.
purchased a **Maytag MVW7230HW0 washer in July 2023 for approximately $879 plus Shipping and Installing fees. The machine is not even three years old. It is already deteriorating. The painted rim around the washer opening is peeling and rusting. This is not misuse. It is paint failure and visible corrosion on a nearly new appliance.In addition, the washer produces a loud, sustained squealing noise during the spin cycle. It still completes cycles, but the noise is persistent and concerning for a unit barely two and a half years old.When I contacted customer service, I was offered a $35/month maintenance subscription instead of meaningful assistance. When I declined and asked for service pricing, I was quoted:⢠$175 just for a technician to come out⢠$275 per hour for labor⢠Plus partsI was also told there is no remedy for the rust and that I would simply have to live with it because the machine is outside the one-year warranty.For a washer under three years old and marketed as durable, this level of early corrosion and mechanical noise is unacceptable. Customers should not be expected to pay hundreds of dollars to diagnose premature issues on a $879 appliance.This is not normal wear. It is premature deterioration combined with indifference to quality concerns.Buyers should be aware.
Lees than 3 years after purchasing new range, drawer is rusted. No extended warranty, so they will not help
I order a refrigerator had offered free delivery and haul away. They changed the delivery date three times without contacting me. Ill never buy anything else from them. Ill go back to home đĄ depot there on point .this company is unorganized.
DO NOT BUY WHIRLPOOL APPLIANCES! Its better to just save up a bit more money and buy an appliance that will last you more than a year! All my appliances have been Whirlpool, and their life expectancy is only one year! DO NOT BUY!
In November 2025, I purchased a Kitchenaid double wall oven from Loweâs and it was installed -from the moment of installation. My oven would not work properly. Wouldnât not heat above 140° .I contacted whirlpool to do the repair. A repair was set up on the day of repair The whirlpool authorized repair man left a message on my phone stating that he didnât know why whirlpool sent him out he canât do that. Heâs only one guy I gotta contact WhirlpoolI contacted whirpool. They were another 2 to 3 weeks out for repair. This was the week of Thanksgiving. I had 25 to 30 people coming. I was in a panic. I contacted a local repairman who overnighted the part and repaired it when I contacted Whirpool. They voided all my warranty even though they never repaired it in the very first place and I still have issues that need repaired on my oven. The hinges are bad. Thereâs something wrong with the interior skin. I have contacted whirlpool Customer Service at least six or eight times had repairs scheduled and then whirlpool denies a warranty repair. This is completely ridiculous and unacceptable. Whirlpool stated to me that if I had an authorized repair to replace the part that was put in, they would re-reinstate my warranty. They wonât do it now this has become a joke and a nightmare. Their customer service warranty work is absolutely ridiculous. I will never purchase another KitchenAid appliance nor will I purchase a whirlpool appliance. I am a commercial developer -I develop apartments, hotels, and housing additions. Iâve only use whirlpool in one building and I will never use them again. I should have known better. I will stick with Samsung and LG and the higher end appliances wolf and subzero.If I couldâve left zero stars, I would have because of poor Customer Service.
We purchased a Whirlpool WTW6157PB washer and dryer set from Loweâs and had it professionally delivered and installed on January 16, 2026. We paid $2,000 cash for a brand-new appliance set.Within two weeks, the washer began malfunctioning. Loweâs directed us to Whirlpool for service. Whirlpool scheduled a technician with an 8 a.m. to 4 p.m. window, requiring us to wait home all day and miss work. The technician arrived at 2:30 p.m. without prior notice, confirmed there was an issue, and ordered a replacement part that is currently on backorder with no confirmed arrival date.After the service visit, the washer is now completely nonfunctional.We are potentially facing weeks without a working washer on a brand-new appliance. This has been extremely disappointing and frustrating given the cost and how recently it was purchased. We have now been scheduled for another full-day service window, requiring us to wait at home again in hopes that our brand-new washer can be repaired. It is extremely frustrating to lose additional work time for repeat service visits on an appliance that is only weeks old. We have 9 properties that we furnish and rent, and I will NEVER buy whirlpool again.
If I could give Whirlpool zero stars, I would. I received a dryer and on the first day it already stopped working after about 10 minutes. I tried using it two more times, and each time it shut down again after 10â15 minutes (I was using Bulky and Heavy Duty modes).I reviewed the return policy, which states that the product is returnable as long as itâs within the initial wash. However, when I spoke with a service coordinator, I was told that once the unit is installed, it is non-returnable.On top of that, the online chat service never works, and calling customer service means being put on hold for at least an hour. I scheduled a service repair online and saw Saturday availability, but later received a call saying they donât service on Saturdays. When I called again on the day the repair was supposedly scheduled, they put me on a 2 hours hold and had no record of the appointment at all.Whirlpool has been an absolute disaster. I spent $600 on a broken machine and bunch of troubles.
From the beginning my Whirlpool refrigerator would not register that the water filter was in place. 2 calls to get a new water filter, another call to get a service call scheduled. A text was sent to me after Septemberly (agent) scheduled my service call expeditiously since this was an early life failure of my new refrigerator. Waited 4 hours for service person - at the end of the 4 hour wait, I got a call from Goodman Appliances saying they would not be able to see me until 15 days later. Hours wasted looking for how to get service, on hold to customer service, removing and replacing the water filter, again on hold to customer service and waiting for a service call that Whirlpool Customer Experience Center scheduled and then sent confirmation to me in an SMS text, where the service person had not actually been scheduled. AVOID buying from Whirlpool.com. You areon your own if you need service. BY THE WAY: this same Customer Service Experience is also servicing: JENN-AIR, KitchenAid, Amana, Maytag, Gladiator, and Whirlpool. AVOID THEM ALL!!
The Whirlpool company is terrible. They are unprofessional and don't do their job. More than 20 days ago, I reported that my new refrigerator was broken, and they told me it might be replaced in four weeks. They scheduled an inspector to examine the appliance, but the inspector missed the appointment. The Whirlpool team is extremely irresponsible and doesn't fulfill its obligations.
I am extremely disappointed with Whirlpoolâs customer service.My Whirlpool refrigerator is still under the manufacturerâs one-year warranty. A crisper drawer broke and should have been a simple warranty replacement. Instead, I spent over five cumulative hours on hold across multiple days.I was repeatedly transferred between Warranty, Parts, and even the Water Filter Department. Whirlpool Warranty transferred me to Parts, and Parts attempted to charge me over $200 for a warranty-covered part. The Parts Department phone system repeatedly failed to accept menu inputs, and multiple calls were disconnected after long holds.When I escalated in writing and provided call logs and warranty proof, Whirlpool Parts responded with a generic message stating they are âout of warrantyâ and told me to call Warranty â despite Warranty being the source of the transfers.This experience reflects a broken internal process and a failure to honor a basic warranty obligation. I would not recommend Whirlpool based on this experience.
I am pretty disgusted with my washer I purchased about a year ago. It has broken down twice in less than six months, with the exact same issue. They put plastic teeth on the agitator and logic dictates that you don't make plastic teeth for an agitator or any moving part. Customer service is useless and I would NEVER recommend this product to anyone.
