You had what I needed Fidel string
You had what I needed Fidel string
James Sissel
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West Music
4.223 reviews
Last reviewed: Feb 27, 2026Do you agree with West Music's TrustScore? Voice your opinion today and hear what 23 customers have already said.
www.westmusic.comMember since Mar 2026
West Music is an online company. Based on 23 reviews on TrustPlane, it has an average rating of 4.2 out of 5 stars. Last reviewed February 27, 2026.
Customer Reviews
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23 reviews
The website is easy to navigate
The website is easy to navigate. The instruments I have ordered have always been top notch.
LMB
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Always a great experience
Always a great experience! First place I head the moment exhibits open!
Christy Carey Corder
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Speedy service...Only should not have…
Speedy service...Only should not have been charged sales tax for school, and I was.
Marsha Etzkorn
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Mixed up Shipping and Billing addresses
When I was making the order, I noticed that the shipping and billing addresses were mixed up. (They were automatically added due to past purchases) I took the time to make it right so that my order would be shipped and billed correctly. However, they got mixed up again. I'm not sure what happened, but I DID get my order. It was a hassle to have to go to another address and to take the billing to correct address. Please check into your systems to see if the wording is mixed up on the prompts for the customer. I did my due diligence to ensure it was correct before submitting the order. I remember because it was frustrating to have to enter the information instead of it being correct automatically. Thank you for looking into this, and for fast delivery.
Mrs. Dubs
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Personalized customer service
Great help choosing a keyboard for my songwriting. It wasn’t in stock and had to be special ordered, and they even reached out personally to make sure I was aware it might be three weeks (I was). Great experience with West!
Elizabeth
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Great quality
Very high quality rhythm sticks for my Music Together clients!
Meike Sillevis Smitt-Huizinga
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Fast shipping
Fast shipping, had the item I was looking for and great price. Thank you!
Michelle Nelson
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Fantastic
Fantastic. Great selection and seamless and quick order fulfillment. I'll definitely recommend at any chance to Mom friends as well as childcare facilities and performers.
MusicMom
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Excellent Customer Service
I had an issue with payment via the website and chatted with the AI assistant. It was not able to resolve the issue. I received personal follow up from a customer service rep via email and they offered other suggestions. When I was able to successfully place my order, the CSR not only followed up, but looked into my order and let me know that it had already shipped that same day.
A Miller
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Tracking the delivery was so helpful…
Tracking the delivery was so helpful and delivery was much quicker than I had anticipated—especially here at Christmas time! My order was packaged well, and I was very pleased with my experience from start to finish! Thank you.
Martha Cruse
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Great Experience
Setting up a tax exempt account was so quick and easy! Our order was processed and received very quickly!
Trish Kubitza
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Item arrived quickly and as described.
Item arrived quickly and as described.
DM Poreba
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Fast service
Fast service. Quality products. Thanks!
Rodney Shedenhelm
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The site was easy to navigate and…
The site was easy to navigate and everything arrived in a timely manner. Thank You!
Mala Williams
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Found the products I needed at good…
Found the products I needed at good prices. Shipping was quick, too.
Sara Young Fugate
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Great quality and fast delivery
The shipping was fast and we are happy with the quality of the product.
Tania Perez
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I git my stuff
I git my stuff
Michael Courter
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Good experience
I read the bad reviews, but it was the only place that had the percussion shakers I wanted. I received them by mail promptly and they followed my instructions I included in the order. The price was reasonable too. So, I was pleasantly surprised.
Chicago musician
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Terrible customer service...
I took a guitar amp in several years ago (5 maybe?). Had to pay $40 cash in advance. The next week, the kid said he opened up the amp and could see the part that needed replaced but he knew he couldn't get one. But he charged me and kept the $40 anyway. OK, I didn't argue but I didn't go back for years. Now, water under the bridge I thought so a few weeks ago I called and emailed West Music asking if they had anyone that could repair amps. They increased the "up front bench fee" to $65 ( $30 more than any other store in Iowa) and now charge "only $90 per hour", their words, ($30 more than any other). I told them what I needed done and asked for an estimate and they still have not bothered to respond. Too many customers I guess. Anyway, I found someone else that builds amplifiers and he did it for $50 total. Look somewhere else before going to West Music in Coralville. Horrible customer service, over charging and no work ethic at all. I shop on line exclusively because of them and I have been playing music for over 50 years. Guitar, violin, piano, bass. guitar.
J M
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Cite this page
According to TrustPlane, West Music has a 4.2/5 rating based on 23 verified reviews as of April 2026. Source: trustplane.app/company/www-westmusic-com