They. Are. Horrific. The customer service person actually yelled at me (Joanna -the manager) they are so concerned about getting items back before they send you a replacement , they must be going bankrupt. Not worth the items at all.
They. Are. Horrific. The customer service person actually yelled at me (Joanna -the manager) they are so concerned about getting items back before they send you a replacement , they must be going bankrupt. Not worth the items at all.
I had $160 in key rewards that expired on 2/24. I had been trying to figure out if I wanted to purchase from west elm or another store and decided on west elm. But this morning when I logged into my account those key rewards were missing. I contacted customer service and they told me that they expired at 2:43 am on 2/24. I explained that 2:43 am is not expiring on 2/24. Nowhere was a time listed on the rewards page. They said they would reach out to key rewards to inquire whether they could reinstate them do the day so I could buy what I intended but I have not heard back. Unbelievable!
I had $160 in key rewards that expired on 2/24. I had been trying to figure out if I wanted to purchase from west elm or another store and decided on west elm. But this morning when I logged into my account those key rewards were missing. I contacted customer service and they told me that they expired at 2:43 am on 2/24. I explained that 2:43 am is not expiring on 2/24. Nowhere was a time listed on the rewards page. They said they would reach out to key rewards to inquire whether they could reinstate them do the day so I could buy what I intended but I have not heard back. Unbelievable!
Worst customer service and poor craftsmanship. Don’t waste your money on this manufacture’sFurniture
Worst customer service and poor craftsmanship. Don’t waste your money on this manufacture’sFurniture
I purchased a secondhand West Elm Rhea pendant Lamp recently, that was missing a crucial component. I contacted West Elm Tottenham Court Road branch on the off chance they had a spare. The store staff were incredibly helpful and hunted down and ordered a replacement for me. Amazing customer service!
I purchased a secondhand West Elm Rhea pendant Lamp recently, that was missing a crucial component. I contacted West Elm Tottenham Court Road branch on the off chance they had a spare. The store staff were incredibly helpful and hunted down and ordered a replacement for me. Amazing customer service!
Following up on my previous review of West Elm because the situation has now become unacceptable.Faulty items were collected on 28 January. It is now 23 February and we still have not received our refund.When we chased this, we were told the items were still in their “system” and needed to be marked as returned. No tracking was ever provided to us, yet we are expected to wait while they sort out their own internal processes.We were then told it would take up to three working days just for someone to “look into it.” After weeks of delays, that was the final straw.We have now opened a dispute with our bank to recover our money.West Elm responded publicly on Trustpilot saying our refund would be processed promptly upon receipt of goods. That has not happened.Avoid.
Following up on my previous review of West Elm because the situation has now become unacceptable.Faulty items were collected on 28 January. It is now 23 February and we still have not received our refund.When we chased this, we were told the items were still in their “system” and needed to be marked as returned. No tracking was ever provided to us, yet we are expected to wait while they sort out their own internal processes.We were then told it would take up to three working days just for someone to “look into it.” After weeks of delays, that was the final straw.We have now opened a dispute with our bank to recover our money.West Elm responded publicly on Trustpilot saying our refund would be processed promptly upon receipt of goods. That has not happened.Avoid.
Everything that could go wrong went wrong. Customer service is terrible
Everything that could go wrong went wrong. Customer service is terrible
I called to see if I could cancel or return a rug while it was still in their warehouse. Customer service gives à big song and dance about how nothing can be done once an order is transmitted. I know for a fact that's not true. So now I am responsible for returning à 18 pound rug even though I tried to initiate the return before it shipped. The deliberate helplessness and ignorance in an attempt to keep customer money is infuriating. I will never order from this customer unfriendly company again. I deleted every item I saved on my account and I am done.
I called to see if I could cancel or return a rug while it was still in their warehouse. Customer service gives à big song and dance about how nothing can be done once an order is transmitted. I know for a fact that's not true. So now I am responsible for returning à 18 pound rug even though I tried to initiate the return before it shipped. The deliberate helplessness and ignorance in an attempt to keep customer money is infuriating. I will never order from this customer unfriendly company again. I deleted every item I saved on my account and I am done.
My rug has been shedding for almost a year. It fills my vacuum every time and little threads are everywhere. I was told it would stop shedding after a couple months. I like how it looks but not worth it.
My rug has been shedding for almost a year. It fills my vacuum every time and little threads are everywhere. I was told it would stop shedding after a couple months. I like how it looks but not worth it.
I purchased six Lalia dining chairs from West Elm for our first home. It's just the two of us in a childless household, so the chairs are only used occasionally, but we decided to splurge and spend $1800 on a set that would last a long time. However, that's not the case. These chairs are falling apart. The screws keep falling out, and I have had to glue them back in. I've experienced this before, so I didn't say anything at the time. Recently, I noticed several chairs have cracks in the backrests. One is so badly cracked that I'm afraid a guest might sit on it and cause it to break. I contacted customer service via chat, and all I received was an apology and no solution. I then called and spoke with a very nice gentleman who was talking to me through someone else. The person on the other line said they couldn't do anything because it had been over a year. I received them two weeks ago, so it’s been a year and two weeks, and I still have no resolution. While the representatives I spoke to were polite, their policies are unreasonable when chairs start falling apart just from sitting there.
I purchased six Lalia dining chairs from West Elm for our first home. It's just the two of us in a childless household, so the chairs are only used occasionally, but we decided to splurge and spend $1800 on a set that would last a long time. However, that's not the case. These chairs are falling apart. The screws keep falling out, and I have had to glue them back in. I've experienced this before, so I didn't say anything at the time. Recently, I noticed several chairs have cracks in the backrests. One is so badly cracked that I'm afraid a guest might sit on it and cause it to break. I contacted customer service via chat, and all I received was an apology and no solution. I then called and spoke with a very nice gentleman who was talking to me through someone else. The person on the other line said they couldn't do anything because it had been over a year. I received them two weeks ago, so it’s been a year and two weeks, and I still have no resolution. While the representatives I spoke to were polite, their policies are unreasonable when chairs start falling apart just from sitting there.
Total garbage product. 2 area rugs lesser quality than at Target. Customer service inside delivery a fortune and wouldn't move a small coffee table or chair. Shop elsewhere this is cheap, garbage furniture won't last you a year.
Total garbage product. 2 area rugs lesser quality than at Target. Customer service inside delivery a fortune and wouldn't move a small coffee table or chair. Shop elsewhere this is cheap, garbage furniture won't last you a year.
