Never saw that coming - While I’ve never been a Wendy’s regular, I might now reconsider my Fast Food Restaurant of choice…. Thanks to Matt and his team for putting a smile on our faces. Common courtesy, a sense of humour and putting others before self is always a good recipe for success, and Matt (Brampton Hut Wendy’s) certainly gets our thumbs up - thank you
Ordered 2 four count chicken tender meals from Wendy's Drive Thru paid and was told to pull ahead to wait. 20 minutes later still waiting. Walked inside, was nice waited through the line asked about my food the cashier just ignored me. Manager walked into the back. Walked around to the drive through and aske d what was going on. Never got the food I paid for now I need to dispute the charge. The best part was I called Wendy's 800 number and hit option 4 for a concern with a store and it just hangs up on you I tried 3 times. I hear Wendy's is having money problem from my experience they earn bankruptcy everyday.
Food: 5Service: 3Atmosphere: 5
At the Wendy's location at 5100 Cortez Rd W in Bradenton Florida, I ordered a new Panko Fish sandwich they are advertining on a large sign by the Drive-thru Menu (which is impossible to read, since backlighting of the panel has been out forever!)...Girl taking orders at first didnt even know what I was talking about, since intelligence is not a requirement for employment there.Finally she figured out what it was. I pulled up to where you pay window, and was told I should pull up further and wait, since they had to make the fish sandwich. I waited and waited and waited (long enough to see the clerk and her friend on their break walk next door to Checkers to eat! Too funny. Finally, FINALLY some guy brought me my sandwich...AND when I got home and started to eat it...IT WAS A SPICY CHICKEN SANDWICH - NO SHIT!!...Utter incompetence up and down the line at Wendys.
Stopped here after a long drive and then burger was actually pretty decent, fresh and hot like it should be. But they got my order wrong and when I pointed out the guy at the counter acted like I was inconveniencing him. I'll still comeback but its not the first place I think anymore.
The Frosty and the fresh beef burgers are genuinely good and keep me coming back, but the fries are a total coin flip. sometimes great, sometimes bad and lukewarm. Service depends entirely on who's working that day, which really shouldn't be the case for a chain this size.
Savoury chicken sandwiches, all around great-tasting food. Good assortment of dessert options, but they're most known for their frosty's. Higher quality food than similar fast-food chains
Lovely customer service, friendly and easy service.
Negative experience I went in for a free youth Frosty for using uniform when I went over there I waited for about 2 minutes and waited continued waiting until nobody served me finally song came up about 15 minutes later, not just that but I made eye contact with all three workers that were back there.
I just visited the wendys in Ahoskie, NC and my experience was awful! We used the mobile app and set a specific time to pick it up and they hadn't even started on it when we got there! The employees were slow, unmotivated,and had a lackluster way of dealing with customers. They had no sodas, tea, or frosties and had just run out of the little lemonade they had. The floor was also sticky! It was just a terrible visit all around! I have heard many complaints from other people around town about their service as well. Something seriously needs to change or else that wendys will not make it!
our chicken burger was awful. dry cold and a single sad lettucetoped it off. honestly never again.
Very good food and fast
Absolutely love Wendy’s lakeside I go there atleast once a week and the workers there are so lovely
Having a fill line in the chili cups is so miss leading and a tip off. The cups are already tiny, then your not even going to fill the cups up. What a misleading scam. Not a mystery why tons of Wendy's locations are closing.
First I ordered a biggie meal with a jr. bacon cheese and the price had gone up $3.50 and all the food was smaller. And to top it all off everything was really cold. Very unhappy with wendys right now.
Perfect food very fresh
I put in a complaint back in early November about orders, not being fulfilled properly and giving the wrong orders over the past year. I called customer service. They said they were gonna help me out and they never did. They gave me the runaround. I’ve called them close to 4 to 5 times since November They said that they were gonna give me a gift card towards $80 of meals because I had 4 to 5 meals messed up at $20 apiece and I’m still waiting on the gift cards. I’ve talked to different managers and different people at customer service and they’ve done absolutely nothing. Wendy’s has the worst customer service I’ve ever dealt with. I would never eat there ever again or tell anyone to eat at Wendy’s ever again, they are so unprofessional. it’s been going on for months now and they have still not done anything to help me out all they keep telling me is that they’re gonna send me a gift card and they’ve never sent me anything. This is not how you deal with angry customers and upset customers. They told me that they had to do all these investigations and this and that and yet nothings ever come about, they never called me back nothing. I’m tired of calling them over and over and them telling me that they’re gonna help me out which I’m still waiting.
At the Wendy's location at 5100 Cortez Rd W in Bradenton Florida, I ordered a single cheeseburger and specifically told the order taker NO PICKELS AND NO TOMATO and she even read it back b to me!! Needless to say when I got home and took a bite of the cheeseburger, it had pickels and tomatoes on it!! Should I have checked the order before I took it home??? This is a perfect example of poor customer service!! Employees not competent to handle a simple request. This will be posted on all social media sites.Management needs to train their employees to take pride in serving their customers!!
Wendy's located on Patterson Ave in Reisterstown sold me a burger they clearly had already been made. Maybe from a messed up order Idk. The fact is Wendy's burgers are never frozen and are made to order. I ordered a #7 which is the Baconator. The sandwich was OLD the burger was dry and the bread was hard. Angry was an understatement. I didn't waste my time going back nor did I call. I didn't have time to be combative over a burger. I actually came here because of prior experience and they were all great. But it ONLY takes 1 time to spoil the experience for me and that will be the last time. Check your food before leaving the drive thru and store to assure it's 100% to your satisfaction . I will not be returning. It was a waste of my time, money and gas.
The food was delicious. However, my husband couldnt get to use the toilet as there was a problem with a gang of teenagers dealing drugs in there!! The poor attendant was 63 years old and tried to control the situation but if anything had happened he wouldn't have stood a chance!
