No normal customer support
No normal customer support
Valdis Skola
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60 reviews
A joke
A joke. Just doesn't work. I can't believe Webflow is in the conversation. Freezes and hangs all the time.
Peter Bennett
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No Customer Support
I do not know why this company is so difficult to work with. It's so complicated that my company purchased the wrong package, and I needed to change the plan that we require. We could not even get a start, and after 1-week, we still have no answer, no email response, nothing... It's extremely frustrating because we have lost a week of time.
Marcus Magarian
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SO happy I no longer have to use webflow!
I bought a webflow template for my website which worked 90% of the way. The other 10% was a nightmare to get to work. Honestly an absolute nightmate fixing bugs and errors. SO happy I now no longer need to use this to build or host my website.
Sasha Zyryaev
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Zero customer service.
Zero customer service.
Asa
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This company keeps allowing advertisers to outright spam and lie on their behalf (Bold, blatant, wildly statistically incorrect lying)
This company keeps allowing partners (people who are actually show that they're officially part of their partners program, allegedly) to straight up lie about the platform and other platforms, in order to try to make their sale. Not just little fibs and truth-stretching...I mean flatout will make stories up and misrepresent statistics/situations about other platforms (especially wordpress) to basically pull the "throw everyone else under the bus, while acting like Webflow is perfect" deck of cards. They also have a massive pool of shill-bot spammers on Linkedin who do absolutely nothing but constantly post the above kinds of posts. -- I literally refresh the page, and over half a dozen of the posts that appear in my feed are them. If it actually held water, I could hold my tongue...but it's not even a quality web builder by comparison. I've used it myself and it is often very confusing and very limiting. Sure of what you can edit out of the box, right up front, it seems slick. But once you actually try to do anything real with it? You're locked into the same routine that they claim you won't be in...which is you'll have to get a developer/designer to make your changes for you. Sick of the lying, and sick of the flood of spam. Get control of your own marketing strategies and partners, and start accurately representing the platform. There's a reason they struggle to get past even 1.5% market share of websites. Should rename to GriftFlow.
Anderson
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Their system is complicated & ridiculously expensive
Their system is complicated, their blog layout sucks, and they circle jerk 6 steps to get something to post is ridiculous. They ONLY have an integration to Stripe, so forget any industries that Stripe does not support. Support is via email, and waiting is beyond frustrating. The location is ridiculously expensive. They charge a Transaction fee 2% on their base plan. I'm so tired of companies adding to processing fees. They don't offer any other payment options except PayPal. Their renewal costs are double the first-year prices.
J.B.
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Poor, poorer, WebFlow
Webflow has officially transitioned from a creative tool to a predatory, corporate money-grab. It is, without a doubt, the most overrated and overpriced ecosystem in the modern web development space. If you value your money, your time, or your sanity, stay as far away as possible.A Financial Black Hole The pricing model is nothing short of extortion. They’ve engineered a system where you are billed at every possible corner - Workspace plans, Site plans, CMS limits, and form submission caps. It is a convoluted mess designed to bleed freelancers and small agencies dry. You start with a "reasonable" price, and by the time you add basic functionality that should be standard, you’re paying enterprise-level fees for a mediocre setup.The "Locked-In" Trap Webflow is a gilded cage. Their "no-code" promise is a bait-and-switch. You spend hundreds of hours learning their specific, rigid workflow, only to realize you are completely locked into their proprietary hosting. Exporting code? Sure, if you want a static, broken mess that loses all CMS functionality. They know that once you’ve built a complex site, it’s a nightmare to leave, and they use that leverage to hike prices whenever they feel like it.Stagnant Innovation & Artificial Limits While they spend millions on marketing and flashy conferences, the actual "innovation" is a joke. We are still waiting for basic, native features that should have been implemented years ago. Instead, we get "logic" features that are severely limited and "Apps" that are just another way for third-party devs to charge you for things Webflow is too lazy to build natively.The Verdict Webflow is a bloated, restrictive, and pathologically expensive platform that thrives on hype rather than actual utility. It’s a tool for people who want to look like developers while paying three times the price for half the freedom. Save yourself the headache - use literally anything else.
Simon Mayrhofer
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no one can replace wordpress
no one can replace wordpressweblow is mostly for easy 2-6 hours sitesfor that goal they are pretty good!
Bill Banjo
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Localization is sooooo overpriced
As long as I need to pay extra $29/month for localization just to be able to upload images in other languages, I will keep this negative review.This feature should be in Localization Essentiel for just extra $9/month (which is already pretty expensive since it's $9/m for each language)I see with the other reviews that I'm not the only one thinking that.
Pascal
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Webflow Looks Great, But Breaks Workflow
Webflow looks amazing on the surface, but working with variables is a nightmare. I spent hours setting up spacing, typography, and colors, only to realize you can’t change the type of an existing variable. One small mistake, and your work essentially becomes useless — you have to create new variables and update everything manually.Using variables feels clunky and frustrating: no script or API access, limited Scope, and basic features like bulk editing are missing. For anything beyond a simple site, it’s incredibly painful. Beautiful UI doesn’t make up for a chaotic workflow.
Timur Melentiev
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Just shite.
Just shite.Why do I need to make the editor view Desktop, Tablet, Mobile Vertical AND Mobile Horizontal just to display: none on a section of the site? If I do it on web wouldnt you think I would want to hide it on mobile too? 100 extra steps just to do one thing.
neeko
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Greedy
In order to upload a simple llm.txt file you have to be on a business plan that's €50/month.Bye Webflow!
Ivan Tomljenović
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WebFlow sucks
WebFlow sucks. They nickel and dime you for everything. If I knew what I know now I would never have used WebFlow. Horrible experience.• Hosting is overpriced compared to the performance you actually get.• CMS item limits are absurd unless you upgrade… again.• Form submissions? Pay.• Extra sites? Pay.• Basic integrations? Pay.• Collaboration features? Yep—pay.And their whole model hinges on locking you in once you’ve already sunk dozens of hours into building your layout in their proprietary system. Classic “nickel-and-dime SaaS” pattern.
Joshua Hartsel
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The worst customer service I have dealt…
The worst customer service I have dealt with this year. I would consider them worthless. If you have the time or web design knowledge, you might be ok, but you are on your own. The instructions they post on their help page are mostly incorrect as well.
Satellite Printlab
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Good but hear some nuances! Beginners read here
This feedback can save time to somebody.I’ll be honest as I can.I’m a marketer with more than 15 yrs of experience. I also work with design and front end development.Webflow is not for you if you’re a beginner. Period.If you want to be successful with it and feel good - learn basics (html, css and some js). Otherwise, you will come here and post 1-2 stars with some bad feedback.If you’re a beginner, feel free to start with something else like wix, wp or some AI builders.For advanced users, webflow, is one of the best tools in the market that has integrations with almost everything you want, including best tools like Clay, HubSpot etc.Customizability is highest, you can do almost anything if you know how. (Webhooks, API etc.)UI/UX are also clear if you’re experienced user.Some shortcomings for me are: too expensive, 50/50 support and please for god sake fix that Default locale/language issue so we can switch between any other language in the list, instead of manually switching copy in locales for days. Paying this much I expect at least the localization module to work properly.Thanks
Vitaliy Verbitskiy
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The Webflow support is probably one of…
The Webflow support is probably one of the worst in history.
Info Rubinkoot
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Apperently uploading a simple image…
Apperently uploading a simple image doesn't work at Webflow. 16/21 uploaded succesfully. The other 5 (< 4 MB) no idea why? The support will respond to my ticket in a few days..I also understand now why they are hiding Trustpilot Reviews from keyword "Webflow Reviews" in Google Search
Yoric
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What a disgusting pos
What a disgusting piece of software.Paid $200 only to find they offer a website Visits tab for another $100 a year.All this when basic Wordpress or Wix have this feature available on a goddamd free plan. The editor is super counterintuitive, either.
Ivan Sadovyi
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I have used their platform for 5+…
I have used their platform for 5+ years. What started out as a great service, and entry into web development, has essentially cascaded into a pile of shite.I could go on, but essentially there are three recurring pain points; 1) Their hosting has become some poor and slow, with the number of outages seemingly creeping up; 2) Their pricing has become so convoluted, that you no longer know what you are/are not paying for; and, 3) Their add-on services are half-baked at best - ecommerce and localisation are appalling.Overall, it's a shame of what has become of Webflow, and although I will probably stay because I am too old/lazy to switch, I recommend that others do so before committing. In this day and age of AI, there are simply better alternatives out there.
Jonathan Liemann
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