Horrible customer service for Business. Every 2 years we update our equipment and Verizon ALWAYS fails. Deactivates old devices without permission. Unable to create a smooth migration process to new devices. Sales teams never follow through or know what they are doing. From Activation to IT epic failures. No one cares.
I was sold a bundle of HBO and Netflix, with illustration what a great savings we'd achieve over buying HBO via Verizon, and Netflix directly from Netflix. The rep knew our version of Netflix had no ads based on the price we were paying, which we told him. The problem is the new Verizon Netflix has advertizing. Dishonesty via omission. He should have disclosed that we'd be getting a version with ads.
My husband and I bought 2 iphones, two ipads and an Apple watch during their Holiday promotion last year. The charging ports on BOTH ipads broke, and they are STILL under contract. Verizon flat out refuses to replace either one of them and they will not fix them, either. The ONLY solution is for us to now put our enegies towards suing them and making it right. Fun, Fun...NOT...even the horribly rich Lehman Brothers replaces broken stuff. Not really sure why verizon can't...talk about shooting themselves in the foot...lawdy.
Verizon doesn’t care about their American consumers who pay the highest prices for their service, yet receive the worst, third-world-level customer support. They constantly lie about resolving a simple problem, like transferring lines from a personal to a business account. It has been two months of many calls, constant transfers, waiting 24–48 hours over ten times, broken promises to call back, and representatives swearing they would help—yet not being able to, or even knowing how to. Why do we pay premium prices for Verizon to cover these useless jobs?
I wish i could give -10 starsI have been a customer with them for yearsMy lines went down on the 6th of feb i reported and they said they would be out in 3 days! Im a business and I operate almost exclusively over the phone. They couldn’t forward my calls. They couldn’t get a tech any sooner monday rolls around no tech. I waited till almost 5pm for this guy to show up only to tell me theres a group outage. And he has to refer it to the cable maintenance team. He they tells my that team works 24/7 and it should be fix by tomorrow evening. LIES!!The only saving grace was i found another company my neighbors uses and i switched to them. And they got everything working. Its now the 20th no updates from Verizon other then its attached to a group outage. With no resolution time frame. And a tech finally shows up not to fix the issue but to offer a temporary solution so i can get at least 1 phone line. Why it took them this long to tell me this was an option is ridiculous This company doesn’t care they probably only sent this guy because they found out i was switching companies. Good riddance! You will never get me as a customer again!
I want to share my experience so others can be careful.A door-to-door representative came to my home on February 18, 2026 and told me that if I paid off both of my existing phones, I would be reimbursed as part of a promotional program if I switched service. Based on that promise, I went to the store and paid off both phones, totaling about $500.After everything was completed, I was told that the promotion either only applied to one phone or was “not part of the program” at all. In other words, what I was told at my home did not match what the company later said they could honor. I would not have paid off those devices if the offer had been explained correctly.My advice to anyone considering switching: • Get every promotion in writing before spending any money. • Do not rely on verbal promises from door-to-door sales. • Call the company directly and confirm the offer yourself before agreeing. • Keep all receipts and documentation.I’m now having to dispute this to try to recover the money. Just hoping others can avoid the same situation.
If I could give a zero, I would.Spent a FULL DAY ( 7 hours doing nothing but repeatedly going through their phone tree, chats, and trying to get an agent to help, then working with agents and waiting for call backs )trying to transfer a business phone number to a personal account on Feb 12th. (The only way to keep my Verizon Business phone number was to transfer it to a Verizon personal account)At the end of the 7 hours, the issues creating the delays and complications were that I "Already had an account" (which was my 23 year old son's account", which was unknown to either of us registered in my name and social security number. This shows up no where in the account). I eventually was able to activate my cell number that day.I was told by "Verizon Business", (who after 7 hours of back and forth transferred the number) They couldn't create a separate account for me , and one for my son, but it would be a simple issue for me to call and have this done through Verizon Personal accounts.I started that process on Feb 17.I again spent the entire day trying to get that done, with multiple unsuccessful "Chats" where I was told someone would be calling me shortly. I waited 2 and 1/2 hours and never was called. I searched on line and found a number for Billing and accounts where I could speak with a service representative. I spent several hours, and at the end of that, was tld the account would be created, and I would receive an email in 24 hours with the details to finalize the 2 separate accounts. The representative promised me I could call him back, and gave me his name and a call back number if there were any issues.On 2/18, I had received no email confirming the account creation, and logging in to my account showed BOTH my name and my sons still on the account. I called the number he gave me at 11 am. It went to voicemail, and I left a detailed message of the problem, and asked to be called back. I again waited 2 hours for acall back, received no call back, and tried again, getting the same voice mail (Which humorously was a "google user"number).I started again by logging in to my account at 9:30 am today ( 2/19), and nothing changed. I started again with calls to the Billing and account number, and spoke with a different agent, who tried several things, then told ne I would need to speak with the original agent (who didn't respond to my voicemail the day before). I was told he would call me in 30 minutes. I waited over an hour, and called, and was then put through to that agent .I was on the phone, on and off while following their instructions, from 11 am until 1:30. The last call back I was on the line for over one hour and 15 minutes.After all this, with 2 accounts created (WITH A SERVICE FEE of $96.56 for a new account, after the privelege of spendining 3 and 1/2 days of my time to create it), I was unable to log in to my Verizson account. I was assured that if I waited 30 minutes, it would then work . What's another 30 minutes of my time...I have determined there is no way I am keeping Verizon. One agent told me I could transfer my service to another provider at any time, as the bill would be by day, but the last agent told me that required staying in my account, and the transfer would take 30 days-I requested that process be started now if it takes 30 days, as I do not want to pay Verizon for a single day more than required to keep my cell number. I have no idea how that will work.It is now 30 minutes after ending my last call, and I still get message "We're having trouble logging you in with the provided credentials. Please double-check and retry."
I was fed up with their BS so I switched to AT&T and couldn't be happier. Verizon will not send me an itemized final bill. They know I am to get reimbursed by AT&T so I have received 3 final bills that are not itemized.
I have been a member for over 15 years! And I keep given them chances because i don't want to leave, but I'm at the end of my rope. I have been dealing with an issue for almost 3 years now... I have up trying to get off fixed with them. Now I have another that broke the CAMELS BACK! They billed me $345 extra and they know this and almost 2 weeks later I still don't have my money back... "They're INVESTIGATING! REALLY!? !?!?!? I'M LEAVING as soon as I get my money back.... not account credit, MY MONEY BACK TO MY CHECKING ACCOUNT...
This is a horrible company my wife paided $200 about 2 weeks ago and made a promise to pay the rest on February 21 it is not they shut her service off even after there is proof of all the money we have forked out. If I could give this place 0 I would. We have over the past fork out a $1000 and still not getting any respect. Getting mistreated by this company, and then they go and switch us off. Even though we made a promise to pay and it's not even the date yet.
I am a former Verizon Wireless employee of 30 years and while still working the following should prove that employees are treated no different and possibly worse. My data consumption is primarily wifi, so I had been on an old plan with unlimited voice, text and 10GB rollover data. I begin receiving texts, emails, and phones calls informing me that my account had been reviewed and an unlimited plan would better service at double the cost. Of course, I informed them that whomever reviewed my data consumption should be released from work and I was not about to migrate to unlimited, which stating unlimited is a joke anyway. After refusing for several months to migrate to an unlimited plan, Verizon Wireless decides to force the issue by adding a $7 monthly charge, f'ing ridiculous. So, I am no longer a Verizon Wireless customer due to the slimy tactics. This company is one of the least honest, void of ethics, and just a terrible company. They will lie and cheat to meet financial metrics. I am unable to truly state how I feel due to being censored and not posted.
had the hardest time talking their reps!!!! never again!!!!
Thanks Richard at the Charlotte location for the help setting up my phone!
JS from Verizon provided outstanding support. He was kind, professional, and stayed with me until everything was resolved. Truly appreciate his help.
I've had Verizon for TV and internet for 4 years , and , must say , they've been great . However , this weekend , I called in to cancel the TV portion., and keep the internet...as a retiree , with all other prices going up , the cost of cable was high . I have a Roku Tv , with Roku, YouTube and Pluto in it ...plus 3 dozen over the air channels . So , I had/ have 300 MBPS internet , all I need . The woman I spoke to , without my knowledge , upgraded my internet up to 500 MBPS , an increase of $ 25 per month.I didn't notice it until I went to pay my bill . One "shady " employee, for whatever reason ....can create a very negative impression . I had another employee undo the switch . Alls well that ends well ...but it does leave a bad taste .
I HOPED THAT THERE WILL BE LOWER RATING AVAILABLE. Signed a contract in May 2025 for internet, 3 office desk phones and 2 mobiles for my company. They sent the wrong equipment, have no internet and obviously NO phones, obliging me to send employees home because we couldn't work from the office. I was stuck with that equipment until October ( still no phones, no internet) and of course I had to take their competitor in, Spectrum, in order to be functional. We are in January 2026, and they still bill us 500$/month even if they acknowledged not only their incapacity to get service to me but also receiving ALL EQUIPMENT BACK in October last year. I spoke with tens of agents and supervisors from India, Pakistan, Philipiness etc. with no result. It fills like this is the biggest scam in the official enterprises list. If you want to get the worst service, the most terrible internet available and to pay the $$$$ , be my guest and book VERIZON. If not, Spectrum is a cheaper, more reliable option.
SIM activation delay. VoIP call quality is poor.
After switching to Verizon from T-Mobile, it took three and a half days to get our new phones fully set up — after they already arrived three days late. We paid extra for overnight delivery, which ended up being completely pointless.It took hours just to reach someone by phone to address the setup issues, and when we finally did, they were unable to resolve the problem. We were told a technician would call us the following day, but that call never happened.Assuming an in-person visit would finally solve things, we went to the nearest Verizon store, only to be told they could not help with account issues or phone installations. Despite having multiple Verizon stores in surrounding towns, we were directed to the Amazon Corporate Center over an hour away.After spending three hours there, the issue was only partially resolved, and we were told it could take another 24 hours for iMessage to start working. On top of all of this, service throughout Maine has been extremely inconsistent — even in downtown areas, coverage is hit or miss.Overall, this was an extremely frustrating and time-consuming experience, especially for a service that is marketed as premium.
I tried to receive Verizon! But ran into some issues! First Verizon took money off the apple pay but DID NOT put it back on! Then I received a internet connection box that doesn't work @ all! Then as that waiting process I get a threatening letter with a bill of $89.52 in the mail! I am very upset with how it all went down! So I prefer to stick with the Internet and phone company I'm with right now! If Verizon is NOT going to work with me over this issue!
I've been a verizion costumer for over 4 years,and they've always provided excelente service,but this past year,2025 the quality of costumer service was de creaste to zero.During my last call on december 16,2026 at 9 am, the representarive siento 2 hours talking to me and silla couldn't activate my watch.Situation like this have become constant, loyalty program cancelled without prior notice, etc.It's siempre like they are actively trying to lose costumer instead of retaining them, which make me think that some employees are trying to sabotage the company.It's as if the competition has infiltrated them with agents, i can't find any otero logical explanation
