Good Customer Support
I bought a MT 708 drawing tablet made by this company on Amazon in April. Set up was easy and for the first 6 months it worked perfectly. In Septmber it started to cut out and now does not fucntion at all. As it was out of the Amazon return window I contacted the manufacturer direct. Their response was quick but I did find that there were repeated requests for information that had already been supplied. I am pleased to report that I have now received a replacement. The company does seem keen to support its customers and I have no complaint except that communication both with me and internally between technical support and sales could be more efficient. I would recomment without reservation.
Rob Corlett
I ordered brand new UE16 drawing…
I ordered brand new UE16 drawing tablet, and received a used product with visible marks of use, badly applied protective screen with bubbles everywhere - clearly not from manufacturing. The product came with "actual" paper drawing pen, not a battery free stylus!!! What the hell??? And no replacement nibs either, and no additional nibs which I ordered on top of the tablet. Totally unacceptable to sell used and incomplete products as new!UPDATE: The Customer service quickly reacted and organised a replacement, which took 3 weeks to arrive, but it was in mint condition this time. Thank you. Kudos to customer service +3 stars.
Tomasz Fiszer
Well-designed, neat, and feels solid.
The products were well-packed and the explanatory leaflet was well-designed and clear.The product is also well-designed, neat, and feels solid.satisfied, Learning to draw digitally is really fun!! 😁
Leonid Grand
Speedy Customer Service, functional product
I have been very happy with my ugee s640. It works as intended (not sure how else to review such a product). When I had an issue, I received the fastest response times from their customer service email that I've received from any customer service team ever, and my issue was resolved promptly.
customer
Very nice item
Very nice item, i really like it!!!
Cathy
Beginners friendly
Beginners friendly! I love drawing forever. Whether it is good or not, I will insist on my art.
Vanessa Ivey
Fast delivery
Fast delivery. Good quality. My daughter really loved it
Khang Nguyen
Good choice for your first tablet.
This is my first tablet, and it's really high quality. I'm glad that I chose UGEE. Go! UGEE team!
biyuan li
