Chris at the Lincoln City Outlet mall…
Chris at the Lincoln City Outlet mall was so helpful and kind helping me find an outfit for an event!!
Angel Blank
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Customer Reviews
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60 reviews
Extremely disappointed!
I ordered several items that were on clearance and when I received them, they were absolutely huge and strangely made. I ordered size one in everything however each one of the tops are extremely wide! They are also very short! I’ve never seen anything like it. I’m very disappointed and even more disappointed that you cannot even return or exchange clearance items. There goes $200 down the drain! I won’t be shopping there ever again. Again, the clothes are very oddly made!
Lisa
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Customer service at the clifton nj…
Customer service at the clifton nj store is horrible i will not be returning, the quality of the clothes are terrible this store has definitely feel off.
Ursula Harrell
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Horrendous customer service
Horrendous customer service. My online order was cancelled by Torrid on 01/21/26. I am still waiting for a refund. I have been on the phone several times with Torrid, having to repeat everything over and over and no one can help. Call backs are promised and no one ever calls back. The people you speak to give you scripted answers for every situation. It is horribly frustrating situation. This company lacks customer service. No one calls back, not even an email back but hey for every phone call I get 3 customer satisfaction survey emails. What a joke. They have definitely lost another customer.
cane
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Awful experience
My best friend bought me a gift card (e-gift card) a month ago. Ive spent HOURS on the phone with the gift card company and torrid with NO resolution. $200 gone! Im going to have my friend contest the charge and get her money back. I dont ever shop there and I was excited. Now im disappointed an furious. Torrid and their affiliates are awful.
Andrea Burkins
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Think twice before making on online purchase
Torrid online purchase returns are a joke!! If you are allowed to return an item, the process to return by mail is such a hassle, it is not worth what you paid for the item.
Cheri Douglas
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Waste of money!
I would not recommend to buy from Torrid if you live in Canada. If clothes don't fit, it will cost you about 50 to return and honestly it's not even worth it. Clothes aren't great, they are cheap looking. I wish I knew this prior this big mistake! Customer service is non existent.
Citlali Maya
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In store service is great
In store customer service is great but the online service is not reliable.
Anna Belly
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Customer service has absolutely no idea…
Customer service has absolutely no idea what they are doing. You get different answers each time you call. It is very frustrating. It shoukdnt take multiple calls to finally get the right answer. This is not difficult. At first I was told my order after 5 plus business days hasn't shipped from the warehouse, then I was told that they would call the warehouse and call me back which they never did, then I was told my order was coming from a store. I understand the holidays but it was not coming from a large warehouse. It was coming from the store which is much smaller. Additionally the quality of clothing has gone down since the tarrifs.Not that Torrid cares but they lost a customer.
Angie G
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Absolutely terrible if anything goes…
Absolutely terrible if anything goes wrong with an order or something. I have been emailing and calling torrid since Nov 6 2025. They keep coming back with the same answer, that I've been refunded in full. So I responded today by email showing them screenshots of the refunds, the order total, and the difference of almost $20 that they stole from me. It's absolutely horrendous how they operate and treat their customers.
Kelly B
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The worse online experience
Total waste of time. I made multiple orders just for them to keep getting canceled and refunded. The website sucks, and the ap crashes. Then customer service is all outsourced to people that you can barely understand. It's like they don't want you to shop here. I tried to buy bras here even though I hated the experience and they made it so fricken difficult it's not worth it anymore. I can't believe they just don't want money. I imagine this store is heading towards bankruptcy since this is so terrible.
Amber Jonës
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It’s November and Torrid have nothing…
It’s November and Torrid have nothing but sandals on line. This is a bit confusing????
Vee
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I have been a customer with Torrid for…
I have been a customer with Torrid for quite awhile. That I hold a credit card with them. I submitted an order online and was told that I owe the company money. I called the bank this was not true, In fact my card was at zero balance. The customer representatives were very unprofessional and even one hang up on me. I”m very disappointed in this company and the bank informed me that the error is on Torrid side. I will be cutting up my credit card. If you value your customers then you should treat them as you valued them like a family member. Incredibly emotional.
Nicci
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Sizing is the big problem
Unlike some others, I've been mostly happy with the clothes I buy from Torrid and all the clerks in several stores have been pleasant and helpful. My only issue - and this may be beyond their control is sizing. I wear everything from a 00 to a 2 depending on how the clothes are sized. This makes it extremely difficult to shop online.
Diane
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I am done shopping here
I am done shopping here! I have spent thousands over the past 3 years. I placed all orders online. Have purchased well over 200 items and have only had issue with a small percentage of defective items at which I email customer service. They refund and never ask for the items to be returned. I placed an order with just 3 items and the payment went through. My order confirmation was sent to my email. Then I randomly received a order cancelation email within 30 minutes of my order being placed. I contact customer service and am told my account was changed to in store pick up because of too many refunds. This is ridiculous to limit an online shoppers account where 100% off my orders are shipped and 98% are kept without issue. Im not at all happy with this type of customer service.
Anonymous
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My daughter and I shopped at Torrid in…
My daughter and I shopped at Torrid in Ft. Smith, Arkansas on Wednesday, September 1, 2025. We will NEVER shop there again!!! They have a huge sign out front that says spend $50 save $25. They had every excuse I've ever heard how each and every item we had to purchase would not qualify. Our total was way above a hundred dollars ..and they insisted we continue to purchase more items to qualify. They talk fast and made no sense. Be careful ..they "bait & switch"....WE LEFT EMPTY HANDED....WE WONT RETURN!!!!🤔👎👎👎👎🥺
Karen Weimer
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Expensive Garbage
Torrid has gone down hill so far it's just awful. See through garbage tshirts for $60???? I don't know what they are thinking but we all really need to just shopping there until they fix their quality or lower their pricing. Sad because I used to really love their clothes.
Kat
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It felt underhanded
I’ve always loved Torrid’s jeans and bralettes, and even though I live in another country, I used to place a few orders each year. The last time I tried to shop with them, though, my order wouldn’t go through. I reached out to customer service via email and Instagram, trying everything I could to figure out what was wrong.This all happened right when I was trying to use my Torrid Cash. By the time they finally got back to me, long after my Torrid Cash had expired and the items I'd had in my cart were now sold out in my size,they admitted the issue was a glitch on their end and that a lot of international customers had experienced similar issues. Still, they refused to reinstate the Torrid Cash, even though I had screenshots proving I had it at the time I tried to order *and* that my orders had repeatedly failed until it expired.That experience left a really bad taste in my mouth. I haven’t ordered from them since. It felt dishonest, like a smarmy way to strip me of my Torrid Cash, and it was incredibly disappointing from a brand I once loved.
Ais
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Don't believe they shipped your order when they say it shipped.
I put my order in. Which took a bit. Was told it was shipped the next day and I would receive (the latest)3 days before I was leaving town. Kept checking ups but they kept saying they hadn't received it yet. I got the tracking and said they received it. But it ended up changing my delivery date by 3 days. Meaning I would not receive my items until after I left town. I ended up calling torrid and asking them to reverse the shipping because I would no longer need these products since they changed the date on me and they didn't ship when they said they did. Then I was told that I wouldn't get my money back until they received the products back from UPS. Which doesn't make sense since I have nothing to do with the shipping at all either way. Ended up waiting on hold for 50 minutes for a supervisor which I never got. Ended up hanging up and calling them back and speaking to a different customer service agent which I told her I did not want to wait on hold anymore and that if she could talk to a supervisor and find out if I can get my money back. It took a bit but she did what she said she would do and refunded my money. Talk about a waste of time, energy and tying your money up. I would have never ordered these products if I knew that my products we're going to be so late. And also that they tell you that they shipped the item when they never have. Thought I would share since I know there's a lot of people that order before they leave town and expect to get it when they say that it's going to come. Beware.
Christine LB
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The delivery date is wrong!
The delivery date is wrong!! when you order its says 9/12 but it actually takes 14 days !! please remove the date its a LIE!! SHIPPING TAKES FOREVER
Senitra Davis
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