“No refunds no matter what” - their (disgusting) policy
My complaint dates back to 2020. Just saw something about Tidal online, which reminded me of this, and wanted to make sure I bring this story to light.Tidal has absolutely terrible customer service.In 2020, I signed in and saw an ad for a free trial (I had used a free trial many years prior apparently). It said this trial was available to me. So I clicked it and signed up and was immediately charged $19.99. After explaining this apparent glitch to CS, they would not refund. After a few back and forths, she just kept saying that my account remains ineligible for a refund due to a policy in their terms where there are “no refunds no matter what.”Terrible policy, as this essentially means they could continue a false advertisement like that, charge you, and just never refund you.Disgusting company.
Jon
Arrogant support and long lasted technical issues
The app has had long-term technical issues that Tidal not only hasn’t been able to resolve even after a year, but hasn’t even tried to. When I reported the problems, they responded with the usual lines about how important feedback is to them and that they’re working on it, but they didn’t even ask about the technical details of the reported bugs. Support is extremely arrogant, with the same canned replies over and over. After 8 years, I was forced to switch to Spotify
Roman Prochazka
Why settle for Spotify’s low-res 320…
Why settle for Spotify’s low-res 320 kbps when TIDAL offers "MAX" quality for the exact same price? With HiRes FLAC (up to 24-bit/192 kHz), TIDAL provides a bit-perfect, lossless experience that captures every nuance of the studio recording—something compressed formats simply can’t do. With a deeper library and better tech for the same monthly cost, TIDAL makes other platforms look like a compromise. TIDAL is 5-Star and BEYOND!
Government Sourcing
I love Tidal
I love Tidal The sound quality is so far superior to any other .The same price as Spotify but would NEVER go back to them . ..here to give artists more money and political will not give USA any of my money.Music lovers go Tidal :)
Catherine Browning
Rubbish app and customer service…
Rubbish app and customer service support is poor. I hate to keep giving Spotify my money but at least their app works.
Josh Newman
Getting worse at each update
I have been using Tidal for years and ignoring the small issues that can be annoying. But lately the app is impossible to be used and I do have a new phone. Needed to switch to the browser to be able to listen to music and I'm waiting for them to fix the problems in the next days. The app stops playing out of the blue, the downloaded songs disappear, many artists don't have their albuns in the right place and fake profiles artists using the space of stablished ones make things very confuing and unprofessional. It is an absurd that with the huge demand for alternatives to Spotify, Tidal is apparently giving up of delivering what it promises and losing the chance to be big and relevant because of technical issues.
Marcos K.
Best sound quality
Best sound quality, but I don't like recommendation system
Julia “Luvti” Bulgakova
AWS Buffering and Bad Connectivity
Within 24 Hours Rating: ⭐As a CEO in the music consulting space, I signed up for TIDAL expecting a professional-grade high-fidelity experience. Instead, the service was completely non-functional. Tracks took 10+ minutes to buffer and constantly dropped out, making the service 'unfit for purpose.Despite requesting a refund within 24 hours of purchase and proving that other services (like SoundCloud Go) work perfectly on the same network, TIDAL support refused to help, citing a rigid 'no refund' policy. They are essentially charging for a service they are failing to deliver. Avoid this platform if you actually need reliable playback.
Lamont X DAAL
An excellent experience
We switched our music platform to Tidal and our experience as a family has been very good; the user interface is intuitive and easy to use. We really appreciate the focus on artists.
Nelson Fernández Benavides
The more they work on the app
The more they work on the app, which is constantly updated, the worst it gets. The app wasn't great, but the feature they are adding right now makes it less user friendly & the constant updates are annoying.Updates are not optional, by the way, so now, one of my laptop isn't even compatible with the newest version of the app anymore, even though said version automatically installed & replaced the previously compatible one. No way to download an old version of the app either on the site, so I just lost the ability to listen to music via Tidal on that laptop.
Clément Lemay-Chaput
free trial
Canceled a three month free trial after 3 week, forcing payment for a poor app and service.
Lebo
Great concept, not the best execution
Great concept, but as everything, if someone else already surpassed you, you won't succeed. Tons of songs are missing and importing from spotify around 15% of all songs are replaced with either random songs or remixes that aren't relevant to the source. The audio quality isn't near as good as on Spotify even when maxed out. Lacks so many songs and really isn't a good replacement. There's also no native Linux app so that's a negative (spotify being popular means there's multiple web apps to run)I entered the free trial and canceled not even a week in and stopped using it entirely, because I've never met a service that was so bad not even the free trial was worth it.There's a lot of improvement to be made, and I hope this will reach higher in the future so we can have a good music streaming service other than spotify
Zacharias Channelemex
Absolutely no reply from customer…
Absolutely no reply from customer service, I am an artist and my song was uploaded to a different profile, there is no way to fix this!is imposible to reach support or get any reply
Marian Castellazzi
Deleted all playlists
Deleted all playlists for me and all of my family. When I contacted support, they simply ignored me: asked me to provide details but then nothing… just nothing. Worst support ever.
Erik Nordahl
I really don’t like this app
I really don’t like this app. I’ve given it a try to move away from Spotify, but the interface to me is very confusing, songs and artists that I have saved on my favorites just don’t show up. Worse even, tidal only downloads tracks when you have the download cue open, and it fails to even download all songs. I’m just frustrated and will move back to Spotify beginning of the new year, I have it a try but it’s just not working for me at all.
Jennifer Bauch
No tidal
No tidal, no stress! Thank you
Lina Avellan
Buggy and unstable app
Both the mobile and Mac apps are laggy and crash often. The downloads feature doesn't work on the mobile app, and it's been like this for >1 year. Sound quality is good, but slowness and the number of bugs make it barely usable. I'm now looking for other services to switch to.
Dimitri Leonov
Avoid at all costs
Avoid at all costs! Cancelled my subscription to them via Apple as the App and music available is poor in my opinion. Never used the App afterwards and had no communication from them since. Last month, I realised they’d been debiting my account still each month for the past 10 months. I only realised by looking at my bank statements and seeing their name on there. Contacted Tidal with proof of my cancellation and asked for a refund. Response is they will not as they say my account to them is still active despite the proof I’ve sent them. They agree I’ve cancelled via Apple subscription but say I didn’t cancel the account direct with them so the payments are justified in line with their terms and conditions. However, they can’t send me the evidence I’ve asked for by way of any direct account confirmation/ any sort of monthly billing details/ receipt/ any communication from them with respect to this account. Looking online it seems I’m not alone! Even one of their own responses to me says… “We completely understand how confusing this situation must be, and we truly appreciate your understanding.” Says it all! Please don’t be taken for a ride like I have been by them. Customer service is terrible. Asked for complaints contact several times and still not been given a contact. Avoid at all costs.
Jonathan Clarke
Commercially arrogant and not at all customer focused
Commercially arrogant not customer focused. Signed me up on free trial, I really didn’t notice until an alert / statement from PayPal, Tidal response to keep all the money. I used the service 3 times, music curations not as good as Spotify, Apple Music.A real slap in the face after 30 years of B&O loyalty…
Consumer
Not a good option for migrating your music library from another service.
As of the time this review was written: Tidal's built-in music library migration tool seems promising at first, but it's totally dysfunctional. I ended up with dozens if not hundreds of duplicate playlists on my first day as a member, because NOBODY TOOK THE TIME TO PROGRAM THE TOOL TO AVOID MAKING DUPLICATES. Utterly useless.
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