Very disappointing experience with my…
Very disappointing experience with my recent order from Tesla Centre Park Royal. I’ve been a Tesla customer for four years and renewed with confidence after a good previous lease, but this time the service has been extremely poor. I placed a Model Y order in early January 2026 and was assured delivery in early March. Based on that timeline, I returned my previous leased vehicle. After issues with my lease application being removed and having to reapply at a higher price (over £67 more per month), I proceeded based on Tesla’s promise of a March delivery. Since then, communication has been almost non-existent — emails and messages have gone unanswered and calls were disconnected with no follow-up. I’ve now been notified through the app that delivery has slipped to the end of April, nearly a two-month delay, leaving me without a car and significantly disrupting my daily business travel. For a premium brand, the lack of communication and customer care has been extremely frustrating.
Rajesh Nair
Total guess work with their deliveries
Total guess work with their deliveriesWildly over-optimistic delivery dates. The delivery date for the vehicle have changed nearly a dozen times ranging from 4 weeks to over 5 months after I ordered the car. No communication from Tesla, they just change the date. Have been sat on a date of mid to late March for a couple of weeks, making plans for the car arriving - what sort of clown show would tell you the car was coming in March (a month later than they told you when you ordered it) and then change the date to the end of May with no communication… I think you can tell where this is going dear listener. Absolute joke of a company to deal with.
Andrew Ward
Donika sales representative at…
Donika sales representative at Brentcross collection was excellentShe explained how Tesla model standard technology works in the car.5 stars for her
Sima
Frustrated Tesla customer
We signed a 3 year lease for a Model 3 Tesla in April of 2025. Said vehicle has now been towed twice. First time for a coolant leak and the second time for the replacement of the main computer. On the second occasion, the vehicle was towed on Saturday February 28, 2026 and not returned until Thursday March 5. Said vehicle was towed to the Tesla Dealership in Wilmington Delaware. Customer service did not provide a loaner car, provided no type of compensation for not having the vehicle for almost a week and basically said there was nothing they could do. We emailed Tesla on February 28 with questions but there was no response. After this experience, I would not recommend the purchase and or lease of their vehicles. Customer service personnel were very nice, but powerless and or unable to provide any assistance.
Mike Kavanagh
Think twice, terrible experience
Ordered a car in December, told they could meet the delivery date of March as my current car is returned on 28/2. Spoke to customer service (eventually) and even visited the Cardiff showroom (delivery date kept changing on up with dates up to June!) reassured my car would be on February delivery and available in March. Changed back to June and not got anywhere with Tesla since, even offered to take a demo off their hands if they could honour the deal and no that’s not possible! Now not getting any response on app and being have financial and major inconvenience implications. Worst Customer Experience I’ve probably ever had. Very disappointing!
Helen Cook
Shocking Lack of Communication and…
Shocking Lack of Communication and Total Disregard for CustomersI am writing this to warn potential buyers about the systemic failure of customer service at Tesla. What should have been an exciting transition to a Tesla that I had wanted for years, became a logistical nightmare that ultimately led me to cancel my order and take my business to BYD.The Experience:After ordering a pre-registered Tesla, I was assured a quick turnaround. I completed all finance requirements within 24 hours. What followed was a 14-day saga of broken promises:Communication:I spent hours on hold (minimum 1.5 hours per call), visited the Northampton showroom in person, and sent numerous in-app messages. I was repeatedly promised callbacks from agents and managers (including Maariyaah) that never happened.Collection issue: Based on an eventual confirmed collection date of Feb 28th, I sold my existing car (to be collect March 1st), booked non-refundable train tickets, and arranged insurance. Tesla the moved the collection via the app with no comms at 3:00 PM the day before due to their own internal finance error (overcharging me). Which by the way I had told them about 2 weeks earlier. I was promised it was an easy fix and would sorted the following Monday so I held out. Zero Accountability: Despite explaining I would be left without a vehicle for work, I was met with silence. I was forced to hire a rental car out of my own pocket while waiting for updates that never came.Dismissive Attitude: At one point, I was told by a representative, "Just cancel, we have a massive waiting list... it doesn't matter, we will just sell to someone else." This perfectly encapsulates the company’s current culture - they view their customers as replaceable numbers rather than valued clients.Last straw:By Thursday, after no response to my final ultimatum, I went to BYD. Within 6 hours, they had the deal done, finance sorted, and the car registered for a Saturday collection. The contrast in professionalism was staggering.While the Tesla vehicles are impressive, the infrastructure supporting them is broken. I have been left out of pocket for insurance changes and car rentals. While my deposit and train ticket refund was eventually issued, it does not compensate for the stress, the rental car costs, the insurance costs or the dozens of hours wasted chasing a company that clearly didn't want my businessIf this is how Tesla treats people before they have the car, I shudder to think what the after-sales service is like.Advice to Tesla: You may have a waiting list now, but "dodging a bullet" is the phrase that keeps coming to mind. Your competitors are catching up, and they actually answer the phone.Whilst I’m gutted I didn’t get my Tesla I really do think I’ve probably dodged a bullet.
Paul Starkey
Iv placed an order with Tesla 7 weeks…
Iv placed an order with Tesla 7 weeks ago for March delivery, I paid the deposit and had the finance agreed and in place. Iv just been told that model is discontinued, iv been told I can either get a more basic model then what I ordered for the same cost, or a more “premium” car which is actually just the original spec I ordered but it will be considerably more expensive. Iv had wanted to purchase a tesla for many years and was very excited to own one, I had a lot of enthusiasm for this brand until this experience. I won’t be purchasing a Tesla now or anytime in the future. The whole experience has been terrible especially from the customer service side. Extremely disappointed.
george a
Incredibly disappointing customer service
I've been a Tesla customer for 4 years already and loved the car, so want to lease a new one. The experience has been incredibly disappointing - I ordered the car in January for March delivery. They then offered me the car in early January, so (after an hour on hold) I got through to an advisor who told me I should reject the car and put the whole order on hold until mid-March so I'd get the car on time. I called back a week later because I felt nervous about this, only to be told now the car won't be available until May! I've now spent over a week trying to change the spec of the car on order so that I can get it by end of March, I've been told by multiple agents that the cars are in stock and someone will call me back to book in the delivery - I've spent over 8 hours on hold in total to speak to advisors on the phone because no one replies to the app messages and there are never agents available online, and I'm still no closer to getting a car delivery booked in. It's almost like they don't want to sell cars! If I wasn't so short on time now, I'd be looking at getting another brand of car instead. Don't waste your time and look elsewhere - it's a shame because I really like the car, but seems to be impossible to get one due to the lack of customer service...
PP
Ongoing unresolved fault for 5 years! Extremely frustrating service experience
I’ve been dealing with the same unresolved issue on my Tesla Model X for around five years now.The front passenger door frequently fails to open when the handle button is pressed, and instead makes a loud whirling mechanical noise. The problem is clearly temperature-related and gets much worse during hot weather, especially in summer.I’ve booked multiple service appointments over the years, but because Tesla service slots often take weeks to secure, the car is usually inspected on cooler days when the issue cannot be reproduced in person. Each time, I’m told the door is “working” and no repair is made.I’ve provided multiple videos clearly showing the fault happening, and was advised these could be matched with vehicle logs to diagnose the problem. Despite this, the issue remains unresolved.This has become a recurring seasonal problem that affects daily use of the vehicle and requires repeated follow-ups every year. What should be a straightforward mechanical fix has turned into years of inconvenience and frustration.I expect better reliability and long-term support, especially at this price point.
Liv
Tesla autopilot tried killing me 3 tiimes.
I’ve got a lease for a new Tesla Y. 1. The autopilot feature literally tried to kill me 3 times by trying to pass another car while having incoming traffic twice, by trying to turn left into incoming lane with traffic and by trying to cross intersection on a red light. 2. The car stranded me 4 hours away from home by suddenly logging me off the app and not allowing to log back on or change password. Customer support was unable to help and was rude and unprofessional. The best they came up with was: call a tow truck. I’m happy that at least it is a lease so in two years I’ll get rid of that nonsense and will never look back.
Mike Shapira
The customer service has killed me on the brand
The customer service has killed me on the brand. You have an issue you phone up and wait 45 minutes to be fobbed off with stuff like 'I'll send a note to the finance team' who of course do absolutely nothing. The in-app chat seems to be staffed by interns who have absolutely no power to do anything and just keep asking the same inane questions you've answered 100 times before.Love the car. Wouldn't have another one.
Tony Hoyle
Put the phone done on me when he said…
Put the phone done on me when he said “na” to asking for a test drive
RICHARD
Buying pre owned certified Tesla, mistake
Bought a 2021 Model 3 Long Range direct from Tesla thinking that the car would be in top condition considering the car comes with a 12 month warranty.I really don't think Tesla checked the car thoroughly before putting it up for sale.The first giveaway was that the screenwash level was low, and that there was water instead of coolant. On the way home from Tesla, Birmingham a creaking sound appeared which I was unable to pinpoint. When we arrived home my wife had to use the manual release to open the door.I booked the car into Tesla Chelmsford to have these issues rectified. As they said they wanted the car overnight, I asked for a loan car, only to be told no. I rearranged the appointment so I could get the car back on the same day. They resolved the creaking sound. It was a suspension arm issue. They did not have the part for the door release mechanism, and I was also told that the charge port needed to be changed. Another visit required. All in all a very bad experience for what is supposed to be a certified approved used car. Their words, not mine.I am very tempted to hand the car back.
Liam
Various issues avoid
1, I have had my car since new which was 2021 and its a great car. Recently i am having issues with the car and have had to book the car in but the day before no loan car so it had to be cancelled. I have now booked this in for 20 days time so will have to put up with the current issue.2, I have had a vibration for a while and thought the wheels needed balancing, i have done this twice plus the tracking only to be told ALL the wheels are buckled! i have had nothing but issues with the Pirelli tyres now all my wheels need replacing. Neither the tyres or the wheels are fit for purpose.3, I need to set my charger up but seem to find it impossible to update the software and despite messaging i cannot speak to a human being.This whole experience is making me to just sell the car and move on
David Rudelhoff
The worst customer service
Rating: 1 Star for the IT System, 5 Stars for the CarIf you are planning to collect a car from the Manchester Trafford delivery hub, I highly recommend packing a good pair of walking boots, an overnight bag, and the patience of a saint.Let’s start with the product: The Model 3 Long Range AWD (Highland) is an absolute masterpiece. It makes my outgoing £65k Lexus Takumi feel like a horse and cart. It is a rolling tech studio built for the future, and the drive back across the M62 to North Yorkshire was nothing short of brilliant.However, actually getting Tesla to hand over the keys to a vehicle I legally owned was an administrative nightmare that cost me a hotel room, a 3-mile forced march around Manchester with my luggage, and a cancelled Thursday morning at my own business.The issue? My finance broker sent the £50,000 CHAPS payment attached to my original (cancelled) Rear-Wheel Drive RN number, instead of the new AWD RN number.Despite my official Tesla app clearly showing "Amount Due: £0.00", and despite me standing at the Trafford desk on Wednesday afternoon with an official NatWest remittance advice proving the funds had hit Tesla's corporate account hours prior, I was met with the ultimate "computer says no" response from the advisor (Idress). Because his local screen flashed unpaid, all critical thinking went out the window. I was refused the keys, missed my train home, and was left stranded in Manchester overnight.The next morning, I returned to the hub and sat at a table watching everyone else get their cars. I was still being fobbed off, with the original advisor adamant I wasn't getting my car today and lecturing me that I "shouldn't have come until I was summoned" for my automated Friday slot.Thankfully, he went on his lunch break.A second, unnamed hero at the hub noticed I looked miserable, actually listened to the logic of the RN number mix-up, and used some basic human intuition. He took the evidence to his manager, they manually overrode the system, and within minutes I finally had my key cards.As a parting gift from the IT department, the Tesla app didn't actually sync to the car until I was an hour down the motorway, leaving the dashboard shouting at me that the car was still "due for delivery" while I was doing 70mph.To the bloke who covered the lunch shift and actually used his brain to fix the RN number issue: You are a legend and deserve a raise. To the Tesla automated scheduling system and the rigid bureaucracy: You owe me a hotel refund and a morning of lost clinic earnings.Brilliant car. Shambolic handover.
Clive Andy Lomas
Piss poor testing and quality control
Everytime i get a new software update from Tesla, features that were working stop working. Their quality control and testing is pure crap. All they care about is how much money they can make.
Bob Smith
Bloody Brilliant!!!
I was shocked to see Tesla with only 1.7 rating. This is just dummies hating Tesla for right wing political reasons and nothing to do with the cars. Why is the best selling car the Model Y and why do Tesla have the highest safety ratings and also make the smartest cars on the planet? (Not to mention the charging network, always 100%)Because they're bloody brilliant!My Model 3 is utterly fantastic! Outstanding build quality and all the service I have is equal or better than Ford, VW or Mercedes (I know, 1st hand experience)
Paul Gardiner
Discriminated by Tesla
Title: Discriminatory Financing Practices by Tesla - Taxi Drivers Not WelcomeI'm writing to warn others about the discriminatory financing practices I experienced with Tesla. On February 6th, I inquired about purchasing a Tesla vehicle and was initially told I could trade in my old vehicle and finance the rest.*The Issue:*However, when I disclosed that I'm a taxi driver, I was suddenly told I wouldn't qualify for financing. No clear explanation was given, and it was implied that my profession made me ineligible.*Discriminatory Treatment:*I find this unacceptable and discriminatory. Being a taxi driver is a legitimate profession, and I believe Tesla's financing policies are unfairly targeting people in my industry.*A Warning to Others:*If you're a taxi driver or self-employed, be aware that Tesla may deny you financing based on your profession. I'm disappointed in their lack of transparency and fairness.*Desired Outcome:*I want Tesla to review and revise their financing policies to ensure they're fair and non-discriminatory.
edward travers
Tesla UK sales really sucks
Tesla UK sales really sucks. They have no concept of customer service. Emails go unanswered, nobody monitors the message function in the 'app'. If you have any questions, there is nobody available to answer them. They do their very best to ignore customers. Calling their help line is pointless, hanging on for 30 minutes and still nobody available to speak to.
Stefano Mattiello
Best car company
Best electric car company by far
Thomas vickers
