I'm not a robot-NiGHTMARE-When trying…
I'm not a robot-NiGHTMARE-When trying to obtain the e-card, you click on, I'm not a robot, and you have to endlessly click on stupid pics, what a joke, sometimes takes 10 attempts
Lee Davies
Was this helpful?
Tescogiftcards
1.447 reviews
Last reviewed: Mar 9, 2026Do you agree with Tescogiftcards's TrustScore? Voice your opinion today and hear what 48 customers have already said.
www.tescogiftcards.comMember since Mar 2026
Tescogiftcards is an online company. Based on 47 reviews on TrustPlane, it has an average rating of 1.4 out of 5 stars. Last reviewed March 9, 2026.
Customer Reviews
Write a ReviewFilter:
47 reviews
DO NOT USE.
If I could give zero stars I would. Ordered a gift card back in January 2026 and never received it. All spam and junk folders were checked.Nothing. I contacted them and heard nothing. Finally this morning over a month later I received a reply saying they sent it. They didn't. It was a simple generic copy and paste reply. This company is nothing to do with Tesco's and I urge people NOT to use them. I feel they've stolen £40 from me and I'd implore everyone to think twice before using this company Thank you.
Carl Rea
Was this helpful?
Apply for refund via your credit card issuer
Unable to contact electronically and phone number cuts off. Apply for refund via your card issuer.
C Noon
Was this helpful?
Terrible all round
I have had to buy a few of tescos own gift cards for my son over the last year. I just cannot understand why, as these are electronic gift cards, they take up to 12 hours to arrive. The money gets taken instantly of course. There is no way to contact them as the contact form doesn't work. It asks for Capture but there is no Capture there for you to prove you are human, so it won't send your message. There is no phone number.It's absolutely shocking from such a big company.I have been waiting 9 hours so far today for the card I ordered this morning to arrive. I won't be using them again.
Harriet
Was this helpful?
Avoid at all costs
Avoid at all costs! I tried to make a £50 gift, all seemed to go through but I didn't receive an e-mail confirmation but at least there isn't a deduction from my bank account. I then tried a £1 gift card for myself as a test & that worked so I did a small (£5) gift to the person I wanted to give it to, had a confirmation e-mail but no gift sent nor bank deduction. I then tried to put all of this on the Tesco help system & when pressed " submit" it wouldn't as " capitcha" required, pressed this and nothing happened. There isn't a phone number to contact Tesco. The system is dreadfull & I would advise people not to use it.
Christine Dunn
Was this helpful?
Terrible experience and fraudulent…
Terrible experience and fraudulent practices. They offer a refund within 14 days if you contact them but the only way to contact them is via a contact form on the website which doesn’t work. After speaking with Tesco directly who also couldn’t help, they did fill in the contact form for me and after 3 weeks of chasing still no refund. Trading standards have been informed.
William Whitehurst
Was this helpful?
Good selection of brands and relatively…
Good selection of brands and relatively easy to use. Card arrived quickly via text.
Mac
Was this helpful?
Easy to use and great selection
It was so easy to buy a gift card from the site. There were lots of options to choose from. The gift card came straight away by email.
Ashley
Was this helpful?
Great experience buying gift cards for…
Great experience buying gift cards for myself. I purchased the Nike and Uber cards that are on offer to take advantage of the discount. Both cards were delivered promptly, and I was able to redeem them right away.Have used the site before, and much easier now they've added Apple Pay too.
Sarah Jane
Was this helpful?
Great choice of gift cards
Great choice of gift cards. Website has got much better since they’ve added Apple Pay
Brian Smith
Was this helpful?
Got 2X £10 eRoblox gift cards
Got 2X £10 eRoblox gift cards, received promptly after, admittedly I was suspicious of the website at first but it all came through. Reedem codes with no issues and kids are happy
L.A
Was this helpful?
Odeon voucher didn't work - still waiting for refund 2 months later
I bought a voucher for Odeon cinemas in good faith from this website. The voucher arrived, but never worked on the Odeon website. I've bought similar vouchers from Amazon and Groupon before, and those worked fine. The small print on the email I received with the voucher says to wait up to 60 minutes for the voucher to activate. After waiting 2 hours the voucher still didn't work. Now trying to get a refund, but 2 months later I'm yet to receive anything. I've sent various emails. I have received a response, but only to say they are busy and dealing with other customers - yeah sure, I can believe it! I'll keep pursuing. Note this website is managed by Blackhawk Network (Europe) Limited. You can google their website. However, customer service emails are coming from waivpay.com. This operation has almost nothing to do with Tesco, which is a shame as I would expect better service if I could deal with Tesco direct. Tesco should know how bad this service is.
Michael
Was this helpful?
Never buy a voucher from here or any supermarket.
I brought our niece a Nike voucher from Tesco's, she went into a Nike store only to be told it had already been activated and used. Took it back to Tesco's who told us we must have used it. Our niece was upset and we are 30.00 down. I would never purchase a voucher for any store from Tesco's again.
Nikki Edwards
Was this helpful?
Tesco "Birthday" Gift Card Runaround
I received a £30 Tesco "Birthday" gift card on 12-May-25. BEFORE using it in store on 02-Jul-25, I confirmed with customer services that I could use the balance on different days until expended. I then made a purchase of £10.59. I next tried to use it on 26-Jul-25 on a purchase of £17.35: it was declined, no reason given. On 09-Sep-25, I 'phoned the number on the card to sort out the problem. The USA accented automated system told me to type a number - which I did correctly. It then thanked me for calling and ended the call. On my third call, I was able to enter the card number. It then asked for a PIN number - WHAT PIN NUMBER?! It's a total mess around, I would expect better from Tesco. I'm boycotting their stores until this is resolved.
Paul Smith
Was this helpful?
order 99917684
There is no chance to contact them if something goes wrong. The online contact form doesn't work.. Tesco support sends you to the seller because it's a 3rd party. Blackhawk Network (who is the 3rd party) sends you back to Tesco. There is no way to get your money back. Don't buy from them
customer
Was this helpful?
They don't always work
I've bought several Apple gift cards recently and been able to use them without a problem. The last two have not allowed me to access the funds showing errors. I have contacted Tesco without any success so far.
Andrew D Forsey pfs cemap
Was this helpful?
Zero star
Purchased a digital e gift card for a friend and sent it via text, they didn't receive it. I have tweeted and filled out a form. The process is so slow, they are so quick to take people money.
Celia Namz
Was this helpful?
I ticked the button to send later
I ticked the button to send later, and then after billing it processed for same day. The gift card was for a childs birthday so it was important for it to go on correct day and not early !
Ti N
Was this helpful?
Impossible to contact
I purchased a gift card online and the website said "transaction failed". So, I tried once more in case I had mis-typed a digit. Same again...."transaction failed". Moments later I had 2 emails confirming the order numbers. Both transactions had gone through and been charged to my credit card. This is the beginning of the problems.....Blackhawk Network (who are the third party) will respond to telephone calls but basically direct me back to Tesco. I find it impossible to contact Tesco by telephone, their option menus are labyrinthine and the option of filling in an online form has yet to produce a response. There is no customer support - it's a joke.Update 15/5....I have been referred to Tesco Support Team for a refund but so far nothing. I have also tried to contact Blackhawk Network (see my separate review on them) - their invisibility cloak is much better than Tesco's.
Carmie
Was this helpful?
I top up a voucher for a card that has…
I top up a voucher for a card that has expired, the money was taken from my bank account but I was unable to open my voucher.Why was I allowed to top up an expired card.Why is it hard to get in touch with customers service team who deals with gift card.Very bad experience.
Naz
Was this helpful?
Cite this page
According to TrustPlane, Tescogiftcards has a 1.4/5 rating based on 47 verified reviews as of April 2026. Source: trustplane.app/company/www-tescogiftcards-com