Trust PlaneTrustPlane
S

Sonos Inc.

4.8120 reviews
www.sonos.comMember since Feb 2026

Customer Reviews

Write a Review
Filter:
120 reviews

Love my new Sonos surround sound…

Love my new Sonos surround sound system! Set up was easy and the sound quality is excellent!

DawnG
Was this helpful?

Love my new Sonos surround sound…

Love my new Sonos surround sound system! Set up was easy and the sound quality is excellent!

DawnG
Was this helpful?

Supercalifragilisticexpialidocious🫶🏼Nothing

Nothing, just keep up your high standard and keep Britain tidy and it’s nice to be nice and polite to people, but the overriding thoughts is that your product is fantastic thank you Paul 🫶🏼

Paul Chapman
Was this helpful?

Supercalifragilisticexpialidocious🫶🏼Nothing

Nothing, just keep up your high standard and keep Britain tidy and it’s nice to be nice and polite to people, but the overriding thoughts is that your product is fantastic thank you Paul 🫶🏼

Paul Chapman
Was this helpful?

This is a lovely sound system fairly…

This is a lovely sound system fairly easy to set up and easy to use

Steve Jones
Was this helpful?

This is a lovely sound system fairly…

This is a lovely sound system fairly easy to set up and easy to use

Steve Jones
Was this helpful?

My experience was great because there…

My experience was great because there were no issues in the installation.

Shahab Vaziri
Was this helpful?

My experience was great because there…

My experience was great because there were no issues in the installation.

Shahab Vaziri
Was this helpful?

Great sound & phone option

Great sound & phone option

Las Vegas, Larry
Was this helpful?

Great sound & phone option

Great sound & phone option

Las Vegas, Larry
Was this helpful?

Excellent quality and ecosystem

Excellent quality and ecosystem

David Gaytán
Was this helpful?

Excellent quality and ecosystem

Excellent quality and ecosystem

David Gaytán
Was this helpful?

Top professional company with great…

Top professional company with great customer service.

ingi joensen
Was this helpful?

Top professional company with great…

Top professional company with great customer service.

ingi joensen
Was this helpful?

The sound is better than my old Bose…

The sound is better than my old Bose speaker with no distortion at max volume.

Don Gr
Was this helpful?

The sound is better than my old Bose…

The sound is better than my old Bose speaker with no distortion at max volume.

Don Gr
Was this helpful?

It's very good

An excellent device, easy to set up and with spectacular sound.

Javier Rojas
Was this helpful?

It's very good

An excellent device, easy to set up and with spectacular sound.

Javier Rojas
Was this helpful?

Expensive System. Broken App

I invested hundreds of dollars into Sonos products expecting a premium, intuitive experience. What I got instead is one of the most frustrating, poorly designed apps I have ever used.The new Sonos app is completely unintuitive. Basic functions like viewing connected speakers are buried behind confusing menus and hidden controls. Navigation feels like a guessing game. Nothing is where you expect it to be.After hours of troubleshooting, I contacted customer support and was told — casually — that “Sonos doesn’t support Starlink.” That information would have been extremely useful BEFORE purchasing an expensive multi-speaker system.Starlink is widely used, especially in rural areas. If Sonos has compatibility limitations, that should be clearly disclosed. Instead, customers are left to discover this only after setup problems occur.For a company positioning itself as premium, this level of app design and transparency is unacceptable.Until Sonos significantly improves its app usability and clearly states compatibility limitations, I would strongly advise others to reconsider purchasing.

LMH
Was this helpful?

Expensive System. Broken App

I invested hundreds of dollars into Sonos products expecting a premium, intuitive experience. What I got instead is one of the most frustrating, poorly designed apps I have ever used.The new Sonos app is completely unintuitive. Basic functions like viewing connected speakers are buried behind confusing menus and hidden controls. Navigation feels like a guessing game. Nothing is where you expect it to be.After hours of troubleshooting, I contacted customer support and was told — casually — that “Sonos doesn’t support Starlink.” That information would have been extremely useful BEFORE purchasing an expensive multi-speaker system.Starlink is widely used, especially in rural areas. If Sonos has compatibility limitations, that should be clearly disclosed. Instead, customers are left to discover this only after setup problems occur.For a company positioning itself as premium, this level of app design and transparency is unacceptable.Until Sonos significantly improves its app usability and clearly states compatibility limitations, I would strongly advise others to reconsider purchasing.

LMH
Was this helpful?