Lack of skills in support team
Poor customer support, we lost a lot of time
Christopher5106
Was this helpful?
S
Customer Reviews
Write a ReviewFilter:
9 reviews
no support and doesnt work
Tried sentry on a nest/next application and doesn't work for Next. Tried to get support, but I got only a bureaucratic answer without any solution and no further responses, tried a lot of configurations and responses from many AI but nothing works for profiling. It is just a waste of time and resources.
Javier Marcon
Was this helpful?
Reached out to customer support & they…
Reached out to customer support & they implemented the feature we needed - as a free client! What an amazing support team. Been using sentry for all of our software for 3 months now and it had help us uncover a lot of silent bugs or those people won't bother to report.Amazing support, extremely easy to integrate their APIs, clean UI. 10/10 recommended.
Matej
Was this helpful?
Pretty reliable and straightforward!
Pretty reliable and straightforward!
Jeff Stern
Was this helpful?
An excellent tool
An excellent tool. Issues and bugs become visible really well. Events and errors may quickly exceed the limit. Both managers and the dev team should keep an eye on that.Prices for Sentry keep increasing. We now pay 44 per month. Speed of the service keeps decreasing. I understand they have to load tons of data and scripts, but still...
Martin M
Was this helpful?
Fraudulent subscription change and renewal
Only one day AFTER sentry has automatically renewed our subscription, I discovered that sentry has also change the subscription period without sending an email notification! The subscription period was 2. Aug 23 to 1. Aug 24 - without notification it changed from 27. Dec. 23 to 26. Dec. 24!Our service will be discontinued on 30. June 2024 - therefore the original subscription period would have covered the full service time for us.Since I was only notified about subscription renewal AFTER automatic debit on my credit card, I can not cancel the subscription for an other year.Make sure that you NEVER activate automatic renewal on this site!
Patrick Keller
Was this helpful?
Good tool to monitor errors and bugs
Good tool to monitor errors and bugs
Robin Wolff
Was this helpful?
I used sentry several times for…
I used sentry several times for checking what kind of issues appear in our backend systems. worked always pretty good.
Alexander Thiele
Was this helpful?
not ethical using people's data and…
not ethical using people's data and sell them
Antonio Vasquez
Was this helpful?