I’m so disappointed about this store the item arrived wrinkle like someone else already worn it and drop it somewhere on the floor. No fold, no price tag? Saks Fifth Avenue I believe you can do better.
I’m so disappointed about this store the item arrived wrinkle like someone else already worn it and drop it somewhere on the floor. No fold, no price tag? Saks Fifth Avenue I believe you can do better.
I purchased a pair of Dior sunglasses that were $490. I was super excited to receive them. The shipping was great! They got here quick in just three days! Unfortunately it looks like they just grabbed them off the shelve at a store. My $500 dollar sunglasses were used!! Very disappointing. The sunglasses themselves are amazing but I can’t believe they are used. VERY SAD CUSTOMER. I wish I could upload pictures of this.
I purchased a pair of Dior sunglasses that were $490. I was super excited to receive them. The shipping was great! They got here quick in just three days! Unfortunately it looks like they just grabbed them off the shelve at a store. My $500 dollar sunglasses were used!! Very disappointing. The sunglasses themselves are amazing but I can’t believe they are used. VERY SAD CUSTOMER. I wish I could upload pictures of this.
The absolute worst customer service I have ever experienced! Do not order from them ever!!
The absolute worst customer service I have ever experienced! Do not order from them ever!!
I never received my order. the customer service representative was extremely rude and unhelpful and asked me if I wanted him waves magic wand. They will not send me a new item or issue a refund because FedEx claims they delivered it. However, my camera does not show FedEx delivering any package on that date and time. Even asked my neighbors to check their cameras and they said there was no truck in our court at that time. I even sent this evidence to Saks and they’re still not taking action with this issue. My next step is making a report to the BBB and filing a police report.
I never received my order. the customer service representative was extremely rude and unhelpful and asked me if I wanted him waves magic wand. They will not send me a new item or issue a refund because FedEx claims they delivered it. However, my camera does not show FedEx delivering any package on that date and time. Even asked my neighbors to check their cameras and they said there was no truck in our court at that time. I even sent this evidence to Saks and they’re still not taking action with this issue. My next step is making a report to the BBB and filing a police report.
Illegal bait and switch and no support. I can see why their score is so low. They sent me a personalized offer for an item I'd been looking at, including instructions that I had to click through that email in order to redeem the coupon code. When I did, they tried to swap it out and say it wasn't valid, even though they're the ones that sent me the offer. When I tried to contact support to get it rectified, they told me the terms of some other offer (not the one they sent me) were that I had to spend more money, and that they wouldn't be honoring the one they sent out. I've reported it to the BBB and am currently looking into whatever other regulatory agencies should be notified, since I'm pretty sure what they're doing is illegal. If this is how poorly they're managed, no wonder they're going bankrupt
Illegal bait and switch and no support. I can see why their score is so low. They sent me a personalized offer for an item I'd been looking at, including instructions that I had to click through that email in order to redeem the coupon code. When I did, they tried to swap it out and say it wasn't valid, even though they're the ones that sent me the offer. When I tried to contact support to get it rectified, they told me the terms of some other offer (not the one they sent me) were that I had to spend more money, and that they wouldn't be honoring the one they sent out. I've reported it to the BBB and am currently looking into whatever other regulatory agencies should be notified, since I'm pretty sure what they're doing is illegal. If this is how poorly they're managed, no wonder they're going bankrupt
Refused to accept the return of a $1500 item, stating a new policy change that no longer issued returns from Australia, even though the policy clearly offered 30 day returns at the time of purchase (I had a screenshot of their returns policy as proof). Not to mention it took 7 weeks for the item to arrive. I have reported them to the ACCC and other government bodies.
Refused to accept the return of a $1500 item, stating a new policy change that no longer issued returns from Australia, even though the policy clearly offered 30 day returns at the time of purchase (I had a screenshot of their returns policy as proof). Not to mention it took 7 weeks for the item to arrive. I have reported them to the ACCC and other government bodies.
Sorry to see them go. I buy mostly during the holidays but wish them the best after restructuring.
Sorry to see them go. I buy mostly during the holidays but wish them the best after restructuring.
I ordered an item for me to not receive it and Saks’ tracking number not working on FedEx’s website. It was hard getting a hold of customer service by chat or text because it can take >30mins for you to get a response and if you don’t respond within 2 mins they “disconnect” and you have to start your story over. The customer service agent uses an alternative package tracking site and they claim it is marked as delivered. They gave me an order not delivered claim number that doesn’t work and hasn’t worked for 4 days. The second customer service agent’s solution for me is to keep waiting for a few more days for it to update. Considering shipping was not free, I am truly wondering what I am paying for. Every step has gone wrong and I feel very cheated of my money. Even if you have unlimited patience, they will find every way to exhaust it.
I ordered an item for me to not receive it and Saks’ tracking number not working on FedEx’s website. It was hard getting a hold of customer service by chat or text because it can take >30mins for you to get a response and if you don’t respond within 2 mins they “disconnect” and you have to start your story over. The customer service agent uses an alternative package tracking site and they claim it is marked as delivered. They gave me an order not delivered claim number that doesn’t work and hasn’t worked for 4 days. The second customer service agent’s solution for me is to keep waiting for a few more days for it to update. Considering shipping was not free, I am truly wondering what I am paying for. Every step has gone wrong and I feel very cheated of my money. Even if you have unlimited patience, they will find every way to exhaust it.
I am beyond frustrated and disgusted with this experience.I ordered a coat and was sent the completely wrong product — not only a different item, but with a different delivery name and address. I called immediately to report the issue and open a case. Customer service assured me that all I needed to do was return the incorrect product and I would receive a full refund.Because the original item never arrived and this was meant to be a Christmas gift, I had no choice but to reorder the coat.I promptly returned the incorrect item, only to have it sent back to me as “rejected.” When I called again, I was told the same guidance as before — that the return should be accepted. Then, days later, I received an email stating they would not accept the return at all.So to be clear: the company shipped the wrong item, required me to reorder an expensive product due to their error, and is now refusing to refund me for the mistake they made.This is unacceptable, especially given the cost of the item and the clear documentation of the issue from day one. I am extremely disappointed and would not recommend ordering from this company based on their handling of a straightforward error.
I am beyond frustrated and disgusted with this experience.I ordered a coat and was sent the completely wrong product — not only a different item, but with a different delivery name and address. I called immediately to report the issue and open a case. Customer service assured me that all I needed to do was return the incorrect product and I would receive a full refund.Because the original item never arrived and this was meant to be a Christmas gift, I had no choice but to reorder the coat.I promptly returned the incorrect item, only to have it sent back to me as “rejected.” When I called again, I was told the same guidance as before — that the return should be accepted. Then, days later, I received an email stating they would not accept the return at all.So to be clear: the company shipped the wrong item, required me to reorder an expensive product due to their error, and is now refusing to refund me for the mistake they made.This is unacceptable, especially given the cost of the item and the clear documentation of the issue from day one. I am extremely disappointed and would not recommend ordering from this company based on their handling of a straightforward error.
Wow! I am shocked that such a high-end store will send back a return (was in my possession less than 48 hours) and claim vaguely that they do not accept my return, stating falsely that the item is either without tags, damaged, and/or worn. This item costs nearly 2K. I returned it due to size and ordered a SMALL, which I kept, yet here they are returning the Medium back to me, making FALSE claims -- and stealing my money. How do they get away with this??? They are truly criminals!! No wonder they are going "bankrupt."
Wow! I am shocked that such a high-end store will send back a return (was in my possession less than 48 hours) and claim vaguely that they do not accept my return, stating falsely that the item is either without tags, damaged, and/or worn. This item costs nearly 2K. I returned it due to size and ordered a SMALL, which I kept, yet here they are returning the Medium back to me, making FALSE claims -- and stealing my money. How do they get away with this??? They are truly criminals!! No wonder they are going "bankrupt."
