Customer service is so efficient. They always reply in a timely manner & communication is very direct. + website is really easy to navigate. I recently bought 2 tickets & requested a refund as we were not able to attend - got a confirmation on the same day that I'll get a refund. Very happy with this service. Thanks!
Great support experience. The team was responsive, helpful, and handled my ticket exchange and refund quickly and smoothly. I really appreciate the clear communication and assistance. Thank you!
Great customer service. Kirstin was super quick to solve my issue. Thanks
They took £13 of my ticket just for me to press resell on their app? They did nothing here but give my tickets to someone else and get the surcharge from them as well. Some shady business.
RA makes it unnecessarily difficult—almost impossible—to reclaim a refund. A month ago, I sold a ticket on their platform. Between the purchase and the resale, I changed banks. RA automatically triggered the refund to my closed card.I followed their instructions and contacted support, but their response was a total departure from common sense. They provided an Acquirer Reference Number (ARN) and told me to ask my old bank to "transfer" the money. Under EU regulations, a transfer to a closed account is automatically rejected and returned to the sender. I played their game anyway, and predictably, my old bank refused to assist me because I am no longer a client.When I relayed this, the support team doubled down on the absurdity. They told me they would only open an investigation if I provided:“a letter headed document from my old bank stating that the refunds havent landed in the account, and they’re unable to trace the funds using the ARN provided (it must state the ARN in the letter)”What kind of dream world does this support team live in? In the real world, a bank will not perform administrative labor or issue personalized, stamped letters for someone who is no longer a customer. It is a fundamental contradiction: they want a formal document from an institution that has no legal or commercial obligation to talk to me.It would take RA minutes to check their own accounts for the returned funds, but instead, they demand a document that is effectively impossible to obtain. This feels like a deliberate tactic to stonewall users. I will never buy tickets from RA again; there are plenty of other players in the market who actually understand how banking works and treat their users with basic honesty.
The customer support was super quick and helped me reach a positive outcome after having issues with some tickets I bought.
Super helpful customer service.
Went out of way to help me change to a different date
The responses were quick and clear to help me my own mistake in booking the wrong ticket. Thank you!
Accidentally booked Friday tickets for a 3 day festival after all my friends booked Saturday and Elle at RA Support responded so quickly when I enquired about an exchange, was super understanding (common mistake I guess!) and all was resolved in no time.
Customer service were really helpful when the error was all mine. It was a complicated one to sort out and they were very helpful. Thank you!
quick and direct when i made an error
Very fast response with helpful recommendations. Great xservice!
Great experience and when you need help especially
I've got a great help! I had a problem with my email and the support was really nice and got rid of my problem quickly :) Well-deserved five stars ❤️
I accidentally bought 6 tickets instead of 3. After emailing RA within 24hrs of the purchase they were happy to refund the full price of 3 of the tickets.
Really great service. I managed to create a second account and kept mixing my profiles. Heard back from Eleni very quickly and was all sorted very easily. Thank you!
The Resident Advisor staff proved to be very responsive and professional in helping me after a mistaken purchase. It confirms itself as a reliable and trustworthy platform.
Best site for electronic music events. Had an issue with tickets purchased and customer service were on point, timely with their replies, and helped me rectify a situation promptly.
RA has always been great! Such good customer support. App is great! Special shout out to Jack and Elena for helping me amend my tickets! Keep doing what you’re doing!
