Took 2 hours to get my pizza
Took 2 hours to get my pizza
Charlie Watson
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Customer Reviews
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60 reviews
This. Is. The. Worst. Customer. Service. and Corporate. B.S EVER!!!!
I have never experienced service this bad in my life.I spent over $25 on a pizza order and tipped. I live in a small 1,000-square-foot home with two large, loud standard poodles who lose their minds when anyone comes near the door. The driver claimed she knocked loudly and called. That simply did not happen. If someone so much as breathes on my porch, my dogs announce it to the entire zip code.When I called the store, I spoke with a man named Derek who was argumentative, dismissive, and disrespectful. He made it very clear that he believed I was wrong and offered no apology, no solution, and no accountability before abruptly ending the call.Let me ask the obvious question:Why would I spend $25 plus a tip on a pizza, then fail to notice a delivery attempt — especially while sitting inside a house with two barking dogs — and then have to call the store myself to track it down? That makes no sense.I then contacted text support — useless. I called customer support and spent an embarrassing amount of time trying to resolve this, only to be told the general manager would contact me today. I waited. No call came. So I called back, only to be told that my complaint had already been closed by the store manager.Closed.By the very store I was complaining about.With no resolution, no replacement, no refund, no apology — nothing.All I got was two hours of wasted time, cold pizza, and an all-around miserable experience that cost me money and patience.What is the point of Papa John’s customer feedback system if stores are allowed to close their own complaints without corporate oversight or customer consent?I am 57 years old and have worked in customer service for over 30 years. If I was treated this dismissively, I can only imagine how college students and others are being handled — especially given this store’s proximity to ETSU.I will not order from this location again, and I will not stay quiet about how poorly this was handled.
Kristi Powell
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Papa John’s new call center order…
Papa John’s new call center order taking is the dumbest thing they’ve ever done. I switched to any other pizza options since they did this
Customer
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No had on gloves, no one had a hair net or beard net. No one acknowledged me when I came in the door. I had to order in person because no one answered the phone. No chairs were available to wait.
The girl that waited on me was friendly.
Pat Gladin
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tastes absolutely terrible
tastes absolutely terribleit was delivered in a timely fashion but jesus christ no customer support price or delivery wait is worth that awful flavour
Calum Melrose
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Papa Johns cuz the…
I was a big fan of Papa Johns cuz the flavour of the pizza is what I like. However, recently, when I order it, I found that they dont have the good quality as before, one of my pizza's source was sour and the dough is rough. Also the deliver time is toooooo looooong. I hope you guy will pay attention to that and hope you guys do that well in the future
Joseph Z
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Their pizza is underrated
Their pizza is underrated. It doesn’t matter when I visit their branches, in the morning, afternoon or at night, the pizza is always hot and fresh, the crust is soft and the garlic sauce is addictvie. Delivery time can be slow on weekends though. tHAT’S WHY I prefer just hanging out with family or friends and going there.
Insquin
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Garlic sauce
Papa Johns makes solid pizza and I always go there with my family every weekend on Saturday. It’s kind of our tradition already, their dough tastes fresher than most chains. Their garlic sauce is addictive, I could eat it with everything. Sometimes the toppings feel a bit sparse, though, which can make the pizza feel overpriced. But overall, it’s still better than most other pizzas I’ve tried. I wish I knew their recipe and how to cook exactly the same pizza as papa johns. As a big fan of the brand, I even purchased some of their stocks to support them.
Duong Van Nguyen
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The app
I downloaded the app then placed an order for a large pizza looking at checkout for a promo code option but for some reason it was on the home screen at the bottom. Then after all this I order it at 7 40 pm UAE time it arrives at 10 pm. While I am waiting for the pizza a 15 day valid code pops up expired in June and it is September. I call customer service twice at 8 40 pm after waiting an hour after I ordered the place is 5 minutes on maps BTW. They had said it was cancelled I went to bed and a random number is calling me with the pizza at 10 04 pm. I tried explaining to him but we were confused as each other his timeline was 15 minutes. In the end we got cold pizza. Horrible papa John's
Musa Yaser Shareef
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I love papa John’s pizzas however…..
I love papa John’s pizzas. That being said I ordered a pizza from a papa John’s in Springfield Ohio for delivery as I was at work. Keep in mind I was literally 5 minutes down the road from the papa John’s I ordered from. I waited almost an hour for my pizza. At least 20 minutes or more after it said it was ready before it was delivered to me. I wasn’t aware that it was door dash that delivered for them. Apparently from the many pizza boxes in the back of the delivery drivers vehicle (I watched him sort through them for almost 5 minutes before he brought it in to me) he had waited until he had several orders before delivering to make it better for him and to make more money. In doing so my pizza was basically cold and disgusting. So I won’t be ordering papa John’s again. It was a lot of money and I don’t care how they deliver their pizzas because I pay for that service but I want my pizza in a timely manner and hot. I’ll spend less at other pizza shops anc get my food hot.
Pattie
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Great pizzas and cheap
TomatoCheeseDough..Every ingredient is top-notch! However, sometimes the delivery is late, and they don’t give any compensation for that, should work on that.
dineo s.
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It was in late like 45 mins
It was in late , like 45 mins and after all the driver was rude . A d when I told them I'm gonna complain, the man on the phone told me me , ok , ot is alright, everyone complain.... I Payed a lot of money for something I don't know what I received... it is pizza or spit? I couldn't eat anyway
GEORGIANBURLACU
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I worked for a Papa John’s franchise in…
I worked for a Papa John’s franchise in Sumqayit, Azerbaijan, and I was forced to leave due to unethical and illegal treatment of employees.My contract location was changed without consent, paid leave was not granted, and employment agreements were handled verbally without documentation. The number of documented employees differs significantly from the actual workforce.These practices violate the Labor Code of Azerbaijan and international labor standards.I have submitted a formal complaint to local authorities and attempted to contact Papa John’s International privately, but there has been no response yet.I am sharing this publicly in hopes that the company will take responsibility and enforce proper compliance from its franchisees.
Fidan
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DONT ORDER OR WORK FOR PAPA JOHNS
Papa Johns located at 4525 Rigsby Avenue, San Antonio, Texas, on July 4th, I ordered a pizza. The manager there called me and stated the Door Dash Driver had stolen my pizza, I asked if they required help, she stated yes, come in monday. Instead I put my boots on and went in ready to work. She stated I was hired, put my insurance, license, in the system and had me send all my information to her district manager. She stated that I would receive a email with onboarding paper work I needed to fill out at the email I provided. I did not receive the email. I tried to call, went in, people there had no clue, dates I was told to be there, the manager wasn't there. Repeatedly I was told, they were sending the onboarding paper work to my email, could take up to two hours, another manager stated ten minutes. Two different emails and two weeks later, I never received the onboard paper work to fill out, I was strung along with excuses day after day. They have a NOW HIRING sign on the widow board, 12 to 18 dollars per hour. Come to find out, it's dishonest, it's 9 dollars in store, and 6 dollars per hour when driving, plus tips. After two weeks, they have not honored their statement, "Your hired." I sought the district manager for Rigsby, and ended up calling 1714 Southwest Military Drive, San Antonio, Texas. I was trying to get some accountability for the lack of fulfillment of their end when they stated, "Your hired." The manager of this store then said, "What if I offered you a job here, would you be willing to drive for this store?" I replied, "I'd love to drive for you." I went in, my driving information was already in the system from the prior store. His statement was, "You will receive the onboarding paperwork in 30 minutes to 2 hours." All day saturday, I waited for that paper work, I did not receive it. More importantly, I tried calling the store, pressing 5 to speak with the manager. I sat on hold, nobody would answer the phone. Around 12:30pm on Saturday, July 20th, I had driven back to the store, and I pointed out the phone was not being picked up, he replied he had not received any calls, I showed him my call log. I stated, "I did not receive the paper work." He explained the District Manager who is responsible for emailing the paper work was in Florida, and doing inspections. I replied, "Ok, lets see what tomorrow brings. I can understand someone is busy." At 1300 on Tuesday, I called the Papa Johns store, I spoke to the Day Manager, I stated and asked, "I still have not received the onboarding paper work. Can you please text the District Manager and ask him to send that paperwork? I don't understand why he can't take 3 minutes out of his schedule to send the paper work so I can begin driving for you." He did talk with the district manager, came back and stated, "I spoke with the District Manager, he said there is no availabiltiy, try back in a month or two and we'll get you started then."Do not work for this company, they are absolutely dishonest. I spent time, money, gas on a guaranteed position. When a employer states they are hiring you, we are sending you paperwork to fill out, that is a comittment of employment. I am 47 years old, and never have I had any employer behave in this fashion. When a employer sais you have the job and shakes on it, there is the expectation to follow thru. You have been warned, these are absolute dishonest, disreputable and disrespectful people who do not follow thru for whatever reason. They basically string you along, just in case someone else doesn't work out, on a comittment to employ you.I have been here for four years. In the four years I have only ordered my pizzas from the location on Rigsby avenue. Out of all the orders, this location has only gotten two of my orders 100% correct. The rest have ranged in problems from half cooked food, non-delivery of side items purchased, incorrect orders, incorrect ingredients, failure to deliver, delivery after two hours or more, cold pizzas, and more. It got so bad, I finally told the manager at that location, if you do not get my orders right, I will not be ordering from you anymore. You are going to lose my business.These Papa Johns are in San Antonio. They are Franchised by NSM Merchant Services Inc. The district manager of the 1714 SW Military Drive Location, San Antonio, Texas is one Sameer Merchant. I was unable to find the district manager for the Rigsby Location. If you manage to gain employment there despite their shady employment practices, considering how shady they are, you work for them at your own risk. These are the kind of companies and employers that harm their employees,
D.G.
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Invalid Coupon Code from PapaJohns rewards
I received a 4th of July BOGO text coupon code but when I tried to place the order, I only received an error message that the coupon code was invalid. Text message: "Papa Johns: July 4th BOGO! Buy 1 large or xl pizza, get 1 FREE using code: FIREWORKS50 brz ai /p/ Hjyta24I/D2I4KM Reply STOP to unsubscribe." Error message on checkout page: Oops Your promo code is not valid. Check out Papa Rewards for the best deals from Papa Johns! View Our Deals Page
Skye R. Paige
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Shaq-A-Roni Pizza doesn't look like the photo. Way less.
Would give a 0 if I could. This pizza has to be the worst pizza I have ever had. Ordered the Shaq-A-Roni pizza. Their picture shows alot of pepperoni on it and cheese. Mine came with less than half of their photo and almost no cheese. Worst pizza I have ever had. They do not give you like the photo. Not even half.
Donna Rogers
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I placed an order May 21
I placed an order May 21, 2025 @ 2:09PM at the Papa Johns located at2430 S Interstate 35 E. Denton, TX 76205. I arrived at the location to see a young lady preparing pizza's. I stood there in SHOCK she was using her bare hands (NO GLOVES) picking up different ingredients and putting them on the pizza. Once I got her attention to get my pizza she brought it to me and went to the back behind a door and then came out with her phone in her right hand texting then she continued to pick up ingredients again and place them on the pizza she was preparing. I called her over to the counter and I asked her about wearing gloves..."So you don't wear gloves while preparing pizza?" Nonchalant she just stood there. I politely said " I Do Not Want This Pizza Just Refund Me. Thank you.. JUST NASTY.. Moving Forward I'm reminded to just PREPARE My OWN FOOD. I can't begin to tell you how disgusted I am just thinking about it.
Nadia
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They told US 15 minutes for the pizzas
They told US 15 minutes for the pizzas, we waited more than 1 our and half and the shop was empty, never again
stanco nato
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online tracking doesnt work
ordered online. when it said ready to collect so...i did so but pizza barely started. had to wait another 10 minutes. if you are going to lie this blatantly to your customers don't get an app to do the lying for you.very very mediocre pizza after all that.
Gavin Snowdon
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Terribly ran
VegetarianTuscan 6-Cheese CheesesticksBoneless Chicken WingsView allPapa John's Pizza2.7(210)$10–20Pizza restaurantOpenOverviewMenuReviewsPhotosAboutGoogle review summaryReviewsAllServiceMealPriceorder16management12prices9phone7+6Sort byMost relevantNewestHighestLowestAlexander HolmLocal Guide·62 reviews·12 photos$10–20Go in to pickup a pizza it was ready a half hour later got to the store and the manager cussing previous customer out for not having the pizza done the manager was nasty and gross ictching his rear outside smoking he told me to wait 11 … More1Woody Vahlen-Thyme2 reviews2 weeks agoNewTake out | DinnerThis is a Google issue as much as it's a papa johns issue. Get the store hours right, or don't bother, because it says open until 1 am, but you have to click again to see that this store stops serving at 10:40 pm? Can we have tech that works?1Sofia Hansen Cardona4 reviews3 months agoTake out | Dinner | $10–20I believe I got food poisoning from this place! I had pizza from here and got SO sick for 2 weeks!! It was insane, I had leftover pizza the next day and it made me so sick. The conditions aren’t good, I saw people touching their phones and … More1Ashley CarterLocal Guide·23 reviews·7 photos3 weeks agoNew$10–20The rudest employees ever they don't greet you, and I waited for 10 minutes before I spoke up and asked when my order would be ready that I placed online.. the manager acts like a little girl walking around telling jokes but won't tell her … More1Order pickupOrder deliveryAlexander HolmLocal Guide·62 reviews·12 photos55 minutes agoNew$10–20Go in to pickup a pizza it was ready a half hour later got to the store and the manager cussing previous customer out for not having the pizza done the manager was nasty and gross ictching his rear outside smoking he told me to wait 11 minutes I go back in and he says no order which is a lie then I told him I wanted a refund and he walked out the door cussing at me and threating me that he didn't care to loose his job over a fight he walked up to my car as i walked away in awe I would have been ready to pow pow him but was cool calm one he was on drugs or something like that for sure who else treating their customers like this huge liability i called corporate and reported him and I almost called the police I'm no rat I can handle myself well try me I'm a war vet with combat experience punk was dirty guy too went out to smoke waiting my 11 minutes he had said to wait he was smoking and itching his ass didn't see him wash or put gloves on you get sick here be careful reported to both city and state health agencies so they can shut this shit hole down get ready to be served papers to go to court I'm coming hard I'm not done I have it all on my dash camera he was at my car in the lot wanting to hurt me your in serious legal trouble
Alexander Holm
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