I purchased a $225 coffee grinder that quit working properly within two years. They sent a replacement that soon quit working in the exact same way as the first one. OXO then refused to stand behind their product & would not replace it. Ultimately OXO has absolutely pitiful customer service and terrible quality products. I will never buy from them again after being a frequent customer for years.
I purchased a $225 coffee grinder that quit working properly within two years. They sent a replacement that soon quit working in the exact same way as the first one. OXO then refused to stand behind their product & would not replace it. Ultimately OXO has absolutely pitiful customer service and terrible quality products. I will never buy from them again after being a frequent customer for years.
I have been using just for short time a manual slicer. It does not work anymore and not because it has some difect but just becsuse it is manufactured badly. It is really a very bad product, unusable. In other words, IT IS CHINESE
I have been using just for short time a manual slicer. It does not work anymore and not because it has some difect but just becsuse it is manufactured badly. It is really a very bad product, unusable. In other words, IT IS CHINESE
They ripped us off and lied to us. Ordered several items online. Got email saying the items had been sent to Fedex for delivery; Fedex said they were waiting to receive the items. This went on for over a week. Got no response from Oxo to our first email. Live chat was a bust--wouldn't send call to a live person. Thought it couldn't get worse--until I called and got said live person. Anthony finally acknowledged that the items were still sitting in their warehouse (despite email to the contrary!) but said there was nothing he could do. Wouldn't expedite, wouldn't transfer me to a supervisor, wouldn't let me cancel the order--nothing! Granted the weather has been awful, but a rep who just keeps blaming G-d for the delay does nothing to help a customer who is out a considerable sum of money with nothing to show for it.
They ripped us off and lied to us. Ordered several items online. Got email saying the items had been sent to Fedex for delivery; Fedex said they were waiting to receive the items. This went on for over a week. Got no response from Oxo to our first email. Live chat was a bust--wouldn't send call to a live person. Thought it couldn't get worse--until I called and got said live person. Anthony finally acknowledged that the items were still sitting in their warehouse (despite email to the contrary!) but said there was nothing he could do. Wouldn't expedite, wouldn't transfer me to a supervisor, wouldn't let me cancel the order--nothing! Granted the weather has been awful, but a rep who just keeps blaming G-d for the delay does nothing to help a customer who is out a considerable sum of money with nothing to show for it.
I do all the cooking at my house and my wife cleans up.All of my kitchen gadgets are OXO, and I have well over 40 OXO gadgets.Their warranty is rock solid. I have needed replacement on several items as they ages out, but OXO stands behind their product.I highly recommend their kitchen utensils.It all started with a potato peeler.
I do all the cooking at my house and my wife cleans up.All of my kitchen gadgets are OXO, and I have well over 40 OXO gadgets.Their warranty is rock solid. I have needed replacement on several items as they ages out, but OXO stands behind their product.I highly recommend their kitchen utensils.It all started with a potato peeler.
I have spent the last 2 weeks emailing customer support and most recently the corporate personnel requesting the information to return unused items as they are not the quality I expected. I thought this was a reputable company but their tactics are very sketchy. I will filing a complaint with BBB, my credit company, X, the attorney general and any other source to highlight the injustices with this company
I have spent the last 2 weeks emailing customer support and most recently the corporate personnel requesting the information to return unused items as they are not the quality I expected. I thought this was a reputable company but their tactics are very sketchy. I will filing a complaint with BBB, my credit company, X, the attorney general and any other source to highlight the injustices with this company
OXO replaced a spiralizer two years after we bought it due to a faulty suction cup. My wife loves this thing. It was easy to work with them and they communicated very well.
OXO replaced a spiralizer two years after we bought it due to a faulty suction cup. My wife loves this thing. It was easy to work with them and they communicated very well.
The lids are terrible
The lids are terrible
I have used their products in the past and they are good quality. Ordering direct was a mistake though. Fedex misdelivered the package. Support takes 2 business days to respond. They asked me to fill out a claim before reshipping but the instructions didn't work. I researched it as well and see no way for a recipient to file a claim again this carrier. Like other reviews have said, good products, but poor support and shipping.
I have used their products in the past and they are good quality. Ordering direct was a mistake though. Fedex misdelivered the package. Support takes 2 business days to respond. They asked me to fill out a claim before reshipping but the instructions didn't work. I researched it as well and see no way for a recipient to file a claim again this carrier. Like other reviews have said, good products, but poor support and shipping.
good nice and good
good nice and good
I chose it from 5 brands, so I recommend.
I chose it from 5 brands, so I recommend.
