Quick and easy to change date of booking
Quick and easy to change date of booking
Shaun
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O
Customer Reviews
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60 reviews
Excellent Customer service agent
Customer service agent, Daniel N , was polite, friendly & extremely efficient .
Sara
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Absolutely stressful
Absolutely stressful. No service provided. Charges for service , which you couldn't get. My trip was cancelled by Renfe company, but cant get full refund. HIDDEN charges. Stressful experience. No refund yet , went through the hell. For now... no trip , no refund.Don't recommend
Vicky Arnold
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Omio customer service
I had made a stupid error when booking a train journey through Omio. The help I received from Ethel in customer service was exemplary.I have booked may things through Omio in the past and will continue to do so into the future.I find their booking process easy to use and understand.
Scott
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good atitude
good atitude
王璟瑜
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Very quick problem solving
Very quick and efficient customer service. They were able to initiate the refund process within the hour for a reservation that was canceled by the bus company.
Sariah
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Exchange was easy but the original…
Exchange was easy but the original price I paid was $419.93 not $369.25 and I had to make a larger payment for the difference than I should have. I have now paid $561.91 AUD total. I should have only had to pay a difference of $91.20 not $141.98. Can I get a refund
Valerie Malone
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Communication was fast
Communication was fast, professionel, money came back within few days
Barbora
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Im going round in circles
Im going round in circlesI've selected my return train journeyCan't pay * get it finished
Jj Swansea
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The app is amazing
The app is amazing, I needed to change the day of my train booking twice becuase of class cancellation and it wasn’t a problem at all. Amazing service!
Matylda Grządka
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Reschedule reassurance!
It was so reassuring to be able to instantly correct a wrong booking date for free! Phewww!!
Foteinh
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no happy
no happy atolllll
mohammed
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very responsive
very responsive
sherri
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Ignored Refund Request #3862963
Ignored Refund Request #3862963 I've been waiting for a week. Provided all proof of train delay, but no one answers. Terrible customer support.
지민 백
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Big thanks to the support team
Big thanks to the support team! I made a mistake with my travel dates, but the assistant helped me fix everything within a few hours. I had to pay an extra 60 EUR, but the issue is resolved. Great service!
Filatova Emiliya
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They took months to reply
They took months to reply. There were no contacts available whatsoever, and they were very difficult to reach. In the end (after almost 4 months since the situation happened), I received an email regarding a refund.
Joana
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The AI chat bot is not that good on…
The AI chat bot is not that good on use. Cos the first time when I reply to canceled my ticket, it said I cannot. And the second time get stack on the last step to confirm the contact information. But finally I can reach out agent Hale and get speedy cancellation process. :)
Slowly
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it was great experience
it was great experience. thank you for your support
Natia
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Prompt refund response
When I was informed that the train service was suspended, the refund process was initially discussed through the app's AI chat, but then the person in charge responded by e-mail. The person in charge responded quickly by e-mail and informed me that she had processed the refund, which was helpful.
TY
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Quick & easy
Quick & easyThorough Good to understand even for the elder
Lynn Patrick
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