NETGEAR is the WORST network equipment
NETGEAR is the WORST network equipment you can buy out there. I bought Nighthawk X4S for $400 it worked for only 2 years and died. After that I bought a modern CAX80 WiFi cable Router for $450, which also worked for less than 2 years and died today. You won't get any support after the warranty period passed. I think renting a router with my ISP is much cheaper then buying routers from NETGEAR every 2 years!!! Trash and garbage!!! Never buy their equipment!
Vladimir Holonin
NETGEAR is the WORST network equipment
NETGEAR is the WORST network equipment you can buy out there. I bought Nighthawk X4S for $400 it worked for only 2 years and died. After that I bought a modern CAX80 WiFi cable Router for $450, which also worked for less than 2 years and died today. You won't get any support after the warranty period passed. I think renting a router with my ISP is much cheaper then buying routers from NETGEAR every 2 years!!! Trash and garbage!!! Never buy their equipment!
Vladimir Holonin
Takes months to answer a support ticket just to be misinformed...
I am having a hard time reasoning with why I should stick with their products when they clearly don't even have enough people to do something that cannot be done without a CS rep. All I want to do is transfer my existing membership I paid for onto my Orbi system being tested now after it was factory reset. They state they have no record of this, however I have the receipt of 1 year of service I paid for 5 months ago. Absurd and pretty useless if I have to literally send them a copy of my receipt for them to look it up (I'm using the same email as my account.)
Austin
Takes months to answer a support ticket just to be misinformed...
I am having a hard time reasoning with why I should stick with their products when they clearly don't even have enough people to do something that cannot be done without a CS rep. All I want to do is transfer my existing membership I paid for onto my Orbi system being tested now after it was factory reset. They state they have no record of this, however I have the receipt of 1 year of service I paid for 5 months ago. Absurd and pretty useless if I have to literally send them a copy of my receipt for them to look it up (I'm using the same email as my account.)
Austin
Dishonest business with good hardware, lazy and hard-to-reach support, and shady business practices
Orbi app unavailable for/on Pixel Tablet.Can't log in to the Orbi app with my (correct) credentials. Can't remove my old phone nor add my new one as a trusted device in-app after logging in with a one-time password. Can't update firmware in-app, says it's up-to-date when it isn't. Tries to sell you unnecessary and unwanted subscriptions.Apparently removed their main profile full of negative reviews (netgear.com) from Trustpilot to censor negative reviews.Support is nearly impossible to reach and requires router reset before escalating issues for actual, proper troubleshooting (!).Update: after multiple e-mails and refusing to reset my router to solve a 2FA issue (?!), Netgear finally suggested something that worked (despite not fixing the bug).
Filipe
Dishonest business with good hardware, lazy and hard-to-reach support, and shady business practices
Orbi app unavailable for/on Pixel Tablet.Can't log in to the Orbi app with my (correct) credentials. Can't remove my old phone nor add my new one as a trusted device in-app after logging in with a one-time password. Can't update firmware in-app, says it's up-to-date when it isn't. Tries to sell you unnecessary and unwanted subscriptions.Apparently removed their main profile full of negative reviews (netgear.com) from Trustpilot to censor negative reviews.Support is nearly impossible to reach and requires router reset before escalating issues for actual, proper troubleshooting (!).Update: after multiple e-mails and refusing to reset my router to solve a 2FA issue (?!), Netgear finally suggested something that worked (despite not fixing the bug).
Filipe
If you can not do what you say... don't sell it.
Order placed. Needed for a next day. Then order status switched to "Exception". Support told me order was cancelled because it was not paid. This morning, the order is paid but still in exception... so it was not cancelled... but definitively won't be delivered today as promised... the lack of professionalism of the customer support is awfull... I have placed another order on a concurrent website, is going to be delivered in an hour... but now I will have to return the Netgear order as it can no longer be cancelled.... from a customer point of view, a farce and huge lack of reliability.
Oliver
If you can not do what you say... don't sell it.
Order placed. Needed for a next day. Then order status switched to "Exception". Support told me order was cancelled because it was not paid. This morning, the order is paid but still in exception... so it was not cancelled... but definitively won't be delivered today as promised... the lack of professionalism of the customer support is awfull... I have placed another order on a concurrent website, is going to be delivered in an hour... but now I will have to return the Netgear order as it can no longer be cancelled.... from a customer point of view, a farce and huge lack of reliability.
Oliver
Netgear Gearhead Fraud
My Nighthawk Router Modem Combo stopped working, so I called Netgear Support. The agent told me that if she was able to successfully get the unit working, I would be charged for a service plan ($139.99) but that I would NOT be charged if it was not operational while on the call. She charged my credit card before hanging up, saying it was going to work as soon as it finished re-booting. It did not. The unit was dead after less than two years. I called back and requested a refund. The associate said he would process it but it might take several days to appear on my credit card statement. After two weeks, I called back and explained the situation. Netgear is refusing the refund. They lied and defrauded me out of $139.99 Please don't support this company!
Jeremy Ervin
Netgear Gearhead Fraud
My Nighthawk Router Modem Combo stopped working, so I called Netgear Support. The agent told me that if she was able to successfully get the unit working, I would be charged for a service plan ($139.99) but that I would NOT be charged if it was not operational while on the call. She charged my credit card before hanging up, saying it was going to work as soon as it finished re-booting. It did not. The unit was dead after less than two years. I called back and requested a refund. The associate said he would process it but it might take several days to appear on my credit card statement. After two weeks, I called back and explained the situation. Netgear is refusing the refund. They lied and defrauded me out of $139.99 Please don't support this company!
Jeremy Ervin
Do not use this company if in UK as…
Do not use this company if in UK as they tell you they have sent give you tracking number that does not exist and then say they are no longer responsible its up to you to sort it out with dpd how they will not tell me anything as I did not send it
Laurence Dagley
Do not use this company if in UK as…
Do not use this company if in UK as they tell you they have sent give you tracking number that does not exist and then say they are no longer responsible its up to you to sort it out with dpd how they will not tell me anything as I did not send it
Laurence Dagley
IT took me literally over 100 phone…
IT took me literally over 100 phone calls to support before a technician picked up. I also had to file a dispute with my Credit card company. Technician says " before we go further it's going to be $198.00" i had just purchased the wifi extender with a 90 day warranty. It was too weak to reach my location. "Well this is tech support and it's $198.00. I hung up. I eventually received my credit on my card but it took 90 days, a whole 3 months. Plus around 100 phone calls listening to horrible canned " on hold" music. They have no customer support at all. 100 phone calls? Never again. I purchased it straight from Netgear and not Amazon. Edit: I need to be fair and let people know that it took me, Netgear, and my credit card company and my State's Attorney General's consumer division before they responded in 90 days with a nice friendly letter with an apology. They also credited back my card.
Andy Lambert
IT took me literally over 100 phone…
IT took me literally over 100 phone calls to support before a technician picked up. I also had to file a dispute with my Credit card company. Technician says " before we go further it's going to be $198.00" i had just purchased the wifi extender with a 90 day warranty. It was too weak to reach my location. "Well this is tech support and it's $198.00. I hung up. I eventually received my credit on my card but it took 90 days, a whole 3 months. Plus around 100 phone calls listening to horrible canned " on hold" music. They have no customer support at all. 100 phone calls? Never again. I purchased it straight from Netgear and not Amazon. Edit: I need to be fair and let people know that it took me, Netgear, and my credit card company and my State's Attorney General's consumer division before they responded in 90 days with a nice friendly letter with an apology. They also credited back my card.
Andy Lambert
Worthless Customer Support
I purchased a Netgear Switch for the purpose of providing a single internet Moden/Router line to service two devices. The Switch acted really strange, it did provide lights as indicated on each line showing it was connected and an occasional brief flash on the modem/router incoming line.Neither device would function, however, even with switching port locations, rebooting, going through all of the permutations. I finally relented and dropped an email to Customer Support. I sent in a detailed description to them, and I got an email back asking for a detailed description of the problem. Huh? Resubmitted the same description again and received gibberish back, as though they had not read either submission.I resubmitted a more detailed description and got more simple-minded blather back. These support people are useless, to put it kindly, and they did not solve anything. Finally returned the switch to the store and got a refund. No more Netgear for me!
Ralph Wedertz
Worthless Customer Support
I purchased a Netgear Switch for the purpose of providing a single internet Moden/Router line to service two devices. The Switch acted really strange, it did provide lights as indicated on each line showing it was connected and an occasional brief flash on the modem/router incoming line.Neither device would function, however, even with switching port locations, rebooting, going through all of the permutations. I finally relented and dropped an email to Customer Support. I sent in a detailed description to them, and I got an email back asking for a detailed description of the problem. Huh? Resubmitted the same description again and received gibberish back, as though they had not read either submission.I resubmitted a more detailed description and got more simple-minded blather back. These support people are useless, to put it kindly, and they did not solve anything. Finally returned the switch to the store and got a refund. No more Netgear for me!
Ralph Wedertz
singapore netgear
to whom it may concern, i engaged netgear for a prestigious project. i created the network design as a subcontractor. i had the support letters and etc. i brought them into my project supply 70 m4300 switches. the main contractor when directly to netgear singapore to purchase the switches even though i had a agreement. i contacted singaport netgear and they replied that they will support him not as much as they will support me. i was thinking what the hecj does that mean. i have emails and proof going back months. they stole my network designs and decided to bypass me. contacted them and multiple times ignored me. do not deal with project with Singapore Netgear as they are money motivated and unprincipled and zero ethics. i further contacted Netgear USA and seems as same as singapore. i hav been purchasing netgear switches for many years and for that project for the POC i purchased directly from them.. they away from Singapore Netgear i rather buy TPLINK or PLanet switches as least they have principles.
mohd rafiq
singapore netgear
to whom it may concern, i engaged netgear for a prestigious project. i created the network design as a subcontractor. i had the support letters and etc. i brought them into my project supply 70 m4300 switches. the main contractor when directly to netgear singapore to purchase the switches even though i had a agreement. i contacted singaport netgear and they replied that they will support him not as much as they will support me. i was thinking what the hecj does that mean. i have emails and proof going back months. they stole my network designs and decided to bypass me. contacted them and multiple times ignored me. do not deal with project with Singapore Netgear as they are money motivated and unprincipled and zero ethics. i further contacted Netgear USA and seems as same as singapore. i hav been purchasing netgear switches for many years and for that project for the POC i purchased directly from them.. they away from Singapore Netgear i rather buy TPLINK or PLanet switches as least they have principles.
mohd rafiq
Stay away from this company
Stay away from this company, the product stops working within a few weeks/months and tech support have left me on hold for hours, they do not solve the problem either.
Garrick Bruce
Stay away from this company
Stay away from this company, the product stops working within a few weeks/months and tech support have left me on hold for hours, they do not solve the problem either.
Garrick Bruce
