I ordered a 5 string banjo bridge and two 4 string bridges. I received the correctly labeled bags but they are all 4 string.... Not much for customer service. I'm trying Elderly
Fast shipping and great strings
Order has 2, only one in box
My orders on 02/13/26 still not arriving very bad experience
The Carvin pb300 combo amp was in good shape, but during shipping one of the roller casters was destroyed beyond repair so I had to pull them off and may need to replace them in the near future. Also upon cleaning the amp I removed the speaker grill and apparently the speaker cone had been torn because there is obvious heavy glue puddeling in two spots. Most times their used gear is in great condition but this time I have to differ with them, they described it as excellent shape and in no way it was, more like good.
Ms. Hope is very professional and responded to my concerns. I thank her very much for her patience and kindness.Regards,Richard Boyce
I bought a download of full Kontakt, 1st of all I'm surprised that it takes a couple of hours to get the installation code, never happened to me before. That's ridiculous!!! I buy it, you immediately generate a code number, I plug that into my installer and I'm making music when I should be, right away! But this is now much more than a couple of hours so you're also liars too. Is it because it's after your working hours, in this digital world it's 24/7. I sent you my money right away, I didn't mail you a bag of quarters. My name is Tim Cappello from the movie The Lost Boys, With Tina Turner for 15 years, Ringo Starr , Peter Gabriel. I just got back from tour, what do you think would happen to me if I was hours late for a concert? So I'm going to tell all my musician friends NEVER to order digital software from Musician's Friend, you ain't no friend of mine. I've got all this time writing a crummy review because I can't make music because I can't use my software that only runs on full Kontakt cause you idiots are asleep at the wheel. Go screw Yourselves!!!!! You've turned me into a Sweetwater guy.
bought a guitar, they shipped it
Well I ordered a used item and it was boxed terribly and so of course when it shipped got destroyed. Some of the parts were missing for the amplifier but, the musician's Friend associate took care of it and sent me the parts that were no longer there that I need to use the amp so they made it right
I hope a great product, certainly for a great price. Easy transaction.
HELPFUL EMPLOYEE:A really nice employee helped me get my order !!
Kelsey Tobin - Gear Advisor for Musician's Friendhas helped me my purchases of the Mackie, EV, and Yamaha equipment for the Church I'm employed at.Her help and guidance has been been remarkable in this day and age of 'hit and miss' customer support. Her support, timely communication, follow-up, and pleasant demeanor is a breath of fresh air!I'm sure she has many customers, but she remembers and makes me feel like I'm a valued customer - ready to help at a moments notice. Order placing is easy and she helped set up Reward points and made sure everything went smoothly.Thanks to Kelsey, and thanks to Musician's Friend for recognizing, employing and supporting the good people that make it all worthwhile!
What a pleasant experience dealing with Morgan Asburn (Gear Advisor) He explained everything and helped me accomplish my goal. We briefly spoke about our musical journeys before concluding my inquiries. All to my satisfaction...
Tony H was great! Good to get someone who knows their job well.
My sales rep, Dawana Bivens is first rate! She is friendly, professional and reliable. It is always a pleasure to work with her to get new gear from Musician's Friend.
I just ordered a 14 inch snare hoop and when I clicked the checkout, there were two guitars that I never even chose, I am not a guitar player, I only order the snare hoop and now my order has two guitars that I did not order for more than $2000, would like to cancel this order immediately for those guitars, I just ordered a 14 inch snare hoop, I just set my alarm clock at 6 AM to call your live chat number in order to cancel this and fix this problem, once again I am not a guitar player. I did not order those guitars.
Lizzie was very helpful. Answered all of my questions to my satisfaction and placed my order. Easy!
Lizzy was helpful , kind ,and very accommodating to my requests!
Your sales rep gear specialist Daniel was fantastic and friendly it was like talking to a friend you guys really rock William
Ordered online spoke to a chat person who was very helpful even got me a coupon saving a couple hundred bucks Super excited to get my guitar was is a great experience
