Terrible shipping and communication
Paid for next day delivery for an Xmas present. 3 days later no info. No replies for support leave me having to chase around shops last minute and out of pocket.
Queeg500
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Customer Reviews
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31 reviews
Ordered 2 sets of brushes and only one…
Ordered 2 sets of brushes and only one in parcel delivered. Now have to battle for missing product to be delivered!
Liz Dickinson
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Lots has gone wrong with my order from…
Lots has gone wrong with my order from when I did not even receive a confirmation email. I have been chasing Morphe for two weeks and all they offer me is a £25 gift voucher. When I did receive my parcel, my brushes were not there and my palette came smashed which is unacceptable and does not reflect the price that I paid for this product. It’s unusable. Really upset and just want a refund but the website seems to be ran by bots. I wish I could attach images, the palette is completely useless and the solutions team are even worse.
Jacee
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Extremely bad shipping. I don't recommend
The product was order a month ago. Still hasn't arrived, from UK to EU. They deserve 0 stars. Shipping is faster from China
Kresimir Bakovic
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didnt received my order after 1 month
didnt received my order after 1 month
Arman Minapour
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Amazing customer service experience
Amazing experience when something went wrong.I asked advice from morphe customer service regarding a shade of make up. I ordered on this advice and it arrived 2 days later . (Morphe are always very quick with delivery) However the shade recommended was way off from my usual morphe foundation. I emailed customer service and got a reply straight away.They immediately offered me a refund , or pick another item and also to keep the unwanted foundation I had received no need to send back !No arguing or asking questions, simple as that , the item has already been despatched to me today. I was surprised to read some negative reviews on trust Pilot, they bear no resemblance to my experience and I have used them a lot . I noticed that some of them are from up to 7 years ago so things must have have changed .
patricia
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Service has changed prices seem to high and feel very rushed in store
Use to shop in the I Nottingham store all the time but feel like the service has gone downhill just very pushy I use to always get served by a young man with the best product knowledge and skill set I dunno if he no longer works for the company or that store but just gotta said such a loss for the store product knowledge and his service was the best I've had at a Cosmetic store or counter not sure what his role was in store but always welcoming and would show me all the new launches
Nina khan
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Jaclyn brand is not you!
I hardly give bad reviews, but you guys made the worst decision in losing out in your highlighter colours! Extra and Lit were my two favourite shades and now you’ve lost me as a customer. I used to browse and purchase so much more on the website when only I needed was the highlighter. The prices of our highlighters are way more than competitors. It’s a shame the brand was so good before and now it’s all downhill.
Onz
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What excellent customer service I…
What excellent customer service I received recently from the team. Following a defect with my USB, Morphee were happy to replace my product in no time, allowing me to continue using my lovely sleep time aid. Thank you once again for all your help and co-operation.
Julie Rooks
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Finally resolved
Diabolical customer service I ordered a brush set in a case the MUA Life set. I realised that the zipper on my case wasn’t fastening properly, I contacted Morphe explained the issue with someone called Shakira. IWas asked to send pic of case and barcode and LOT number. I couldn’t find the LOT number not on case not on the cardboard sleeve that was on the case. I was then asked to send a video of zipper which I did. Got no response from Shakira and disgusted at the way I’ve been ignored I paid for the set in good faith. They obviously don’t appreciate my custom and I doubt I’ll shop with them again. ShockingEDIT - my query was resolved in the end and a replacement was posted out finally this saga is over and I’m happy.
Naseem
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Very happy
I was a little wary to order from Morphe after reading some reviews, but I could not resist the 40% off flash sale they were having off already low prices. I placed my order 12:30am Saturday the 14th and received it already today Tuesday the 17th! I am beyond pleased! The palletes were so well packed and all arrived in perfect, unbroken condition. And they are even more beautiful in person.
Paola
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Don't order the Vacay Mode Brush Set
Don't order the Vacay Mode Brush Set. The materials are extremely poor; the brushes were shedding on first use and the fibers were rough and painful on my face.
Lillah
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not surprised
products are pretty good except the brow setter they need to make it less gel and sticky like balance out the consistently. honestly the shipping price isn’t worth it once bit it can take anywhere from one two three weeks for your order to ship out because of “covid” if you guys are really short handed why not higher more people? i’m assuming you don’t wanna hire more people because of money. ridiculous honestly, the business is a joke. not to mention WHO they work with. known predators, bad look and reputation for your business i guess it’s only about money.
Aurora Rose
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Worst online shopping experience ever
Worst online shopping experience ever. Purchased on 24/05/2021 and paid 15euro shipping fee and still not received anything... parcel tracking no update since 09/06/2021. Customer service refused to refund saying it’s not 15 days yet after shipment....
Jiali Wang
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support and work with known predators…
support and work with known predators stay away
Lauren
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Happy with Morphe would be happy to…
Happy with Morphe would be happy to shop again slight issue but Morphe solved right away.
Chans
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Surprisingly fast shipping during COVID! (Shipping to London)
Reading the other reviews I was concerned that my package was going to be really late. I ordered two pallets and they actually came within the same week of ordering them!They do mention that it could take up to 14 working days (extra 10 working days on to of the 4 working day delivery). Very surprised by the outcome.I haven't tried the make-up yet so I will review that once I have used them.Overall really good experience ordering online.
Jay
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Very impressed!
Recently received an order of a palette and eyeshadow base and I’m very impressed. The actual products themselves are great but it was easy to navigate my way around the site and the package came on time, even in the midst of a pandemic!
cait driscoll
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Great quality.
I put an order in, it did take a while to deliver as the dreaded Hermes were the courier. Parcel arrived battered, damp with a hole in it. Reported to to Morphe and they replace the missing brush.Eyeshadow sets are beauty and have amazing staying power even without the use of a primer.
Howard
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never had issue
never had an with products or delivery ordered 3 JACLYN HILL pallets some brushes for my daughters for christmas they arrived fast and are of the quality i expected. I like the brands on offer and they do some really good deals.
Sharri Farrimond
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