Good product and customer service
I write this review because I read many very bad reviews about Monoprice, which did make me hesitate. Fortunately, I did end up at ordering two of its Blackbird HDMI 8x8 Matrix Switchers. My experience has been a very positive one, from the email advice up to the ordering and delivery, a flawless experience like you wish to have at every online saleshouse.I can’t understand why people are writing so much bad stuff about this company. It just seems completely unrelated to my experience. I definitely can recommend Monoprice.The Blackbird is an awesome switcher, unlike many cheap Chinese offers, this one offers true 4K60 4:4:4, well the gear real pros are looking for. The device itself is build like a tank. Not only do you get 8x HDMI IN and 8x HDMI out, but you also get 8x mini TRS stereo out and 8x RCA Cinch mono out.
Samuel Dickes
Good product and customer service
I write this review because I read many very bad reviews about Monoprice, which did make me hesitate. Fortunately, I did end up at ordering two of its Blackbird HDMI 8x8 Matrix Switchers. My experience has been a very positive one, from the email advice up to the ordering and delivery, a flawless experience like you wish to have at every online saleshouse.I can’t understand why people are writing so much bad stuff about this company. It just seems completely unrelated to my experience. I definitely can recommend Monoprice.The Blackbird is an awesome switcher, unlike many cheap Chinese offers, this one offers true 4K60 4:4:4, well the gear real pros are looking for. The device itself is build like a tank. Not only do you get 8x HDMI IN and 8x HDMI out, but you also get 8x mini TRS stereo out and 8x RCA Cinch mono out.
Samuel Dickes
Horrible company, bad customer service.
Ordered a 5x100 amp on 11.25.2025 as of today 12.17.2025 the status still says packed.. The item says in stock so not sure what the deal is..I contacted customer service around 12.05.25 they said the package should be ready in 24/48hrs but to check back on 12.15.25 if the status hasn't been updated.I reached out again on 12.15 and still crickets. I'm about to cancel and order with Emotivia.
Crescentfallen
Horrible company, bad customer service.
Ordered a 5x100 amp on 11.25.2025 as of today 12.17.2025 the status still says packed.. The item says in stock so not sure what the deal is..I contacted customer service around 12.05.25 they said the package should be ready in 24/48hrs but to check back on 12.15.25 if the status hasn't been updated.I reached out again on 12.15 and still crickets. I'm about to cancel and order with Emotivia.
Crescentfallen
Look at ALL the NEGATIVE FB they have on ALL Social Media Sites, 4 A Reason.
There's a reason why this company has SO MANY negative FB on ALL social media sites. STAY AWAY. I used to buy regularly from monoprice offices when I had my old business years ago but stopped due to the constant bad C/S, refund/return/item/Shipment issues. YEARS later, I figured I'd give them another chance. 2 orders in & already having issues. I emailed them 3 times B4 I ordered, within the week using 2 different emails, got NO response. I tired again yesterday. No response. I read on their q/a that this expensive cable used behind the wall so I ordered it with other items. 2 hours later after the order, TheyI FINALLY saying cable I ordered is no good for my needs & recommended another one that was the same price. I called in to have it SWAPPED since it's only 2 hours into the order & same price. Lady told me i have to CANCEL my ENTIRE order & REorder from scratch as I didn't want her DOUBLE DIPPING in my acct & asked for EVEN swap being it's the same price plus this is what email asked me to do, so I called. She cancelled ENTIRE order. I asked for PROOF of cancelation. She couldn't send me proof of cancelation she says. I asked for supervisor. She said NO supervisor, I asked for manager, NO manager either. Trying to return or refuse order once mailed causes MONTHS of issues as I learned this the HARD way with this company in the past PLUS others on here reviewing recently went through this as well. If I am NOT the only one going through such a HASSLE, So what does that tell U? This is a disorganized, SLOW poorly run company & MIND U, they will tell u whatever to get an item sold. Just look on Google to see all the Same Negative FB they have doing the SAME thing, even years later. NOW i gotta deal with them charging me all this money to send me what was supposedly cancelled when all I needed was an even swap during a 2 hour order time when they tell u to CALL to do this, BUT they can't help, plus i can't get anyone with RANK to speak to either cause of course they don't wanna deal with the customer to tell them we are out of luck & have to deal with this.
Cop Sgt
Look at ALL the NEGATIVE FB they have on ALL Social Media Sites, 4 A Reason.
There's a reason why this company has SO MANY negative FB on ALL social media sites. STAY AWAY. I used to buy regularly from monoprice offices when I had my old business years ago but stopped due to the constant bad C/S, refund/return/item/Shipment issues. YEARS later, I figured I'd give them another chance. 2 orders in & already having issues. I emailed them 3 times B4 I ordered, within the week using 2 different emails, got NO response. I tired again yesterday. No response. I read on their q/a that this expensive cable used behind the wall so I ordered it with other items. 2 hours later after the order, TheyI FINALLY saying cable I ordered is no good for my needs & recommended another one that was the same price. I called in to have it SWAPPED since it's only 2 hours into the order & same price. Lady told me i have to CANCEL my ENTIRE order & REorder from scratch as I didn't want her DOUBLE DIPPING in my acct & asked for EVEN swap being it's the same price plus this is what email asked me to do, so I called. She cancelled ENTIRE order. I asked for PROOF of cancelation. She couldn't send me proof of cancelation she says. I asked for supervisor. She said NO supervisor, I asked for manager, NO manager either. Trying to return or refuse order once mailed causes MONTHS of issues as I learned this the HARD way with this company in the past PLUS others on here reviewing recently went through this as well. If I am NOT the only one going through such a HASSLE, So what does that tell U? This is a disorganized, SLOW poorly run company & MIND U, they will tell u whatever to get an item sold. Just look on Google to see all the Same Negative FB they have doing the SAME thing, even years later. NOW i gotta deal with them charging me all this money to send me what was supposedly cancelled when all I needed was an even swap during a 2 hour order time when they tell u to CALL to do this, BUT they can't help, plus i can't get anyone with RANK to speak to either cause of course they don't wanna deal with the customer to tell them we are out of luck & have to deal with this.
Cop Sgt
What The F#ck
I spent like 14$ on a Cable, i get charged 14$. and then the next day i get charged 10$ for doordash?? I dont even have the app. so i think they use my infomation to buy shit PLEASE FOR ALL THATS GOOD GO TO WALMART OR SOMETHING THIS IS NOT WORTH IT
Waylon Stafford
What The F#ck
I spent like 14$ on a Cable, i get charged 14$. and then the next day i get charged 10$ for doordash?? I dont even have the app. so i think they use my infomation to buy shit PLEASE FOR ALL THATS GOOD GO TO WALMART OR SOMETHING THIS IS NOT WORTH IT
Waylon Stafford
Don't waste your money on Monoprice crap.
Had contacted Monoprice about a replacement for a defective Premier series 25' xlr cable that they advertise as lifetime warranty. Supplied them with the original receipt from Rakuten.com and they then said to go through Rakuten.com for the replacement. After numerous attempts and emails with Rakuten.com, Rakuten said to go back to Monoprice for the replacement. I then forwarded that email to Monoprice and have never had a response since. Don't waste any of your money on Monoprice cheap bull crap warranty products as they are refusing to honor their lifetime warranty coverage.
Robert Tonery
Don't waste your money on Monoprice crap.
Had contacted Monoprice about a replacement for a defective Premier series 25' xlr cable that they advertise as lifetime warranty. Supplied them with the original receipt from Rakuten.com and they then said to go through Rakuten.com for the replacement. After numerous attempts and emails with Rakuten.com, Rakuten said to go back to Monoprice for the replacement. I then forwarded that email to Monoprice and have never had a response since. Don't waste any of your money on Monoprice cheap bull crap warranty products as they are refusing to honor their lifetime warranty coverage.
Robert Tonery
5 Stars, A+, 110%, outstanding warranty service on a 4x4 HDMI matrix switch
One of the most critical devices in my home office is my 4x4 HDMI matrix switch from monoprice. I share 3 monitors across 3 computers. One PC has dual HDMI ports, so it's really 4 computers. After multiple years this switch died. monoprice replaced it under warranty with excellent customer service, communication and follow through.
Kekoa
5 Stars, A+, 110%, outstanding warranty service on a 4x4 HDMI matrix switch
One of the most critical devices in my home office is my 4x4 HDMI matrix switch from monoprice. I share 3 monitors across 3 computers. One PC has dual HDMI ports, so it's really 4 computers. After multiple years this switch died. monoprice replaced it under warranty with excellent customer service, communication and follow through.
Kekoa
I placed an order online and cancelled…
I placed an order online and cancelled it 15 minutes later by calling in. They assured me that it was cancelled. Next day I get FedEx tracking numbers. I called FedEx and they said it was never cancelled. I refused delivery and it was sent back to them. Monoprise emailed me assuring that they issued a refund on 05/06/2025. They even sent a refund slip. I never received refund today is 05/20/2025 and I disputed transaction with AMEX. Monoprise is not only unprofessionals but they also do not tell the truth. Flight by night outfit to say the least.
Raphael Paz
I placed an order online and cancelled…
I placed an order online and cancelled it 15 minutes later by calling in. They assured me that it was cancelled. Next day I get FedEx tracking numbers. I called FedEx and they said it was never cancelled. I refused delivery and it was sent back to them. Monoprise emailed me assuring that they issued a refund on 05/06/2025. They even sent a refund slip. I never received refund today is 05/20/2025 and I disputed transaction with AMEX. Monoprise is not only unprofessionals but they also do not tell the truth. Flight by night outfit to say the least.
Raphael Paz
...don't buy anything from these…
...don't buy anything from these scammers. If you want to buy something, the price for the same item changes three times in one hour. Then I finally bought the item at a reasonable price and paid with PayPal. They also confirmed the order and sent me the invoice. Suddenly, they canceled everything and transferred the money back. These are complete scammers. By issuing the invoice, they entered into a contract with me that they then refused to fulfill. But what can you expect from people who elect such a president in their country?The most dubious company I've ever encountered. I also reported it to PayPal, and they want to take care of it.I don't know why I should even give this a star;they're simply scammers!!!
S W
...don't buy anything from these…
...don't buy anything from these scammers. If you want to buy something, the price for the same item changes three times in one hour. Then I finally bought the item at a reasonable price and paid with PayPal. They also confirmed the order and sent me the invoice. Suddenly, they canceled everything and transferred the money back. These are complete scammers. By issuing the invoice, they entered into a contract with me that they then refused to fulfill. But what can you expect from people who elect such a president in their country?The most dubious company I've ever encountered. I also reported it to PayPal, and they want to take care of it.I don't know why I should even give this a star;they're simply scammers!!!
S W
They gave bogus shipping information
They gave bogus shipping information. On there tracking my order showed delivered, Two things USPS does not and never have delivered orders outside of regular hours. USPS tracking shows awaiting package from shipper. Also our building locks at 6 pm and no one can het in. Monoprice use to be a good company now it stinks. Customer support is horrible and worthless, They need to clean house and get rid of many agents. Also show no concern in making their screw up right and givibg it priority. You folks at Monoprice should be ashamed at the poor job and lack of concern.
Jon F.
They gave bogus shipping information
They gave bogus shipping information. On there tracking my order showed delivered, Two things USPS does not and never have delivered orders outside of regular hours. USPS tracking shows awaiting package from shipper. Also our building locks at 6 pm and no one can het in. Monoprice use to be a good company now it stinks. Customer support is horrible and worthless, They need to clean house and get rid of many agents. Also show no concern in making their screw up right and givibg it priority. You folks at Monoprice should be ashamed at the poor job and lack of concern.
Jon F.
The Monoprice company is fair.
The Monoprice company was always fair and stands behind the products they sell.I haven't had any negative experience.High quality products at goos rates.
Nick Dy
The Monoprice company is fair.
The Monoprice company was always fair and stands behind the products they sell.I haven't had any negative experience.High quality products at goos rates.
Nick Dy
