Scam company, poor service
Poor CSS in pricing page , Payment gone no service , No Crypto Payments , No Customer Support dont use it
Hixann Kumar
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11 reviews
Atlas is easy to manage and secure
We have been using MongoDB for our high traffic media websites for a long time. Migrating from self-hosting on AWS EC2 to Atlas improved reliability and performances.
Jérôme Tamarelle
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Worst exerperience ever, feel for the staff.
Not sure why we have to give 1 star at all. Anyway, that's the lowest we can give here. The organisation is a pain at every step of the process. Completely convoluted processes that waste huge amounts of time. Ultimately, we left MongoDB behind after some years of pain, even in exiting the organisation, the ridiculous process we had to go through was insane. IN the first instance, having to wait for a verification code which could be sent at any time and had to be entered within 5 minutes, otherwise had to start the process again. Once that was entered, then waiting for another code which would be sent within 24 hours, to be entered within 24 hours. then another code would be sent within 72 hours, and had 24 hours to enter that code. If you miss the codes, then you have to start the whole process again.All it amounted to was hanging onto the client for as long as possible to milk that last cent from them right up to the last minute. It's a disgusting process that defies 2 factor verification. If 2 factor verification is good enough for financial institutions and governments, then it should be good enough for Mongodb. This company has been reported to the ACCC for breaches to the corporations act.
Mike
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Insanely bad support & incident management
In theory I like the product.But within the first week of going live, we are experiencing and incredible down time - I had to upgrade my payed tier plan, and something in their migration failed causing a huge amount of data loss. The support after 16h or so still wasnt able to fix it. Worst of all: They asked me to take my production server down at the beginning of the process. How can something like this happen?
Benjamin Drury
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9 months to receive a refund for duplicate payment
Two companies in our group paid the same invoice for MongoDB in error and it's taken 9 months and counting to get a refund even though we've demonstrated the duplicate payments.Their response so far is that "the refund process at MongoDB can be lengthy and requires extensive coordination between different teams and managers. If any document is missing or an item of information is unclear, the process has to start over."
Kimberley
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Great free plan, will be upgrading!
I started an m0 db cluster for a side hustle and it worked great. In the past mongo always seemed basic as a developer but that's its beauty! Mongoose in my nextjs serverless app worked so smoothly and I will upgrade it the future.Would really recommend using mongo. Not much bad to say about it.
Henry Gagnier
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Incredibly disorganized company.
Incredibly disorganized company.In 2021 we migrated our MongoDB cluster to their managed service. All went fine for a few months. Mongo then without informing us forcibly upgraded our cluster to MongoDB 4.4 which was a breaking change and took our SaaS product down.When we reached out to MongoDB support their solution was for us to 'upgrade to new M10 cluster and select 4.2 as the MongoDB version when configuring it'. A substantially more expensive upgrade.It turned out that Mongo had sent emails out to some customers informing them of this update but 'Unfortunately, it appears that we missed a small number of customers when sending these emails due to an internal error.'They gave us a $200 credit on our account as a goodwill gesture.So far so bad. We doubtless moved our service off of MongoDB's hosted product ASAP and deleted all our infrastructure in their cloud product and settled our bill.Fast forward to 2024 and we start getting emails stating our account is in arrears and to please settle the invoice.After reaching out to support turns out 'According to the Billing Profile on your Atlas Org, you are incurred with $5 on each month since April 2021. Although all clusters were terminated, you did not cancel the Atlas Developer support subscription.'Unbelieveable. They used their own goodwill credit to pay themselves for support on clusters we deleted three years ago.And I'm receiving daily emails for the past few weeks demanding payment and warning me my account will be suspended.Please close my account and please stop emailing me.
Leon Roy
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You cab build a lot with Mongo
You cab build a lot with Mongo, though cost may be an issue.Lets see what their upcoming update in the end of February 2024 brings.
Riccardo Terzi
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Please don't use this trash database..
Please don't use this trash database... if you get an error, you're doomed. No useful logs.Go for MySQL/MariaDB instead.
Malthe
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Really bad don't use
Really bad don't use
TS Howl
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Big company with 0 support !!!! dont touch it!!
Big company with 0 support for such small tech thing,CORS ERROR18 hours I am chatting with some nooby in chat,no checking the issue, just kick me to wiki.we have team of experts here, and they have error issue on they side.and the worst part, support chat ask me to subscribe in money thier support! lolso..I will never use mongodb atlas service since the services is so sucks, that projects can loose millions.so, for summarize:don't use mongodb SERVICES SUCKS
Idan Zamir Halevy
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