Mercedes Benz Dealership Stevenage
Mercedes Benz Dealership Stevenage. I bought my car from them 10yrs ago and had service plan with them since it came out of warranty. The car used to be collected and dropped of, there customer service matched what you expect from a premium car brand. November 2025 car had a red engine diagnostics light come on as the car would not start, booked the car in for inspection. Never heard from them about collecting car so I had to call them at 5pm, and was told car was not ready as only went into workshop at 4pm and this type of diagnostic need time to look at it, this had massive impact on me having to re arrange things. Collected car following day later afternoon and they said nothing wrong with car, 2 months later same thing happened called the breakdown service, they came out and said it was the battery that needed replacing !!! Feb 2026 car booked in for service and mot, no longer collect and drop off. Called them at 4pm to see when can collect car and told won’t be ready as due to age and amg needed a new oil filter, this was a Friday night !! Made them give a courtesy car and spoke to the business manager about appalling customer service AGAIN. Monday call them at 2pm as not heard from them and they said car ready, get there get car asked if everything done including new windscreen wipers, told yes. Drive away starts raining turn wipers on and they had not been replaced, so have to drive back and was told no they had not been replaced. No one knows what they are doing, no planning in the workshop, no phone calls from service dept and the business manager who we complained to on Friday night just sat in his office on the Monday when I went back to say I have just had to drive back for wipers to be done..
HM
Very good indeed.
I have a Sprinter Van and it is outstanding. On 50,000 miles and other than the usual throttle body issue (easy to diagnose and fix) no problems. Dealers are very effective too.
Paul Gardiner
Brand New Mercedes-Benz EQB 250+ Failed on Day One – No Support, No Courtesy Car, Salary Still Deducted
Brand New Mercedes-Benz EQB 250+ Failed on Day One – No Support, No Courtesy Car, Salary Still DeductedI ordered a brand-new Mercedes-Benz EQB 250+ in November 2025, delivered on 30 January 2026. On the very first day of driving, after approximately 70 miles, the fully charged battery (showing around 320 miles of range) completely drained without warning.The vehicle became totally inoperable. I could not change gear, the doors locked, and a message appeared stating:“Consult workshop without changing the transmission position.”The car has been with the Mercedes dealer since the second day after delivery. Despite this:Salary deductions have continued.No courtesy vehicle has been provided.Communication from both NHS Fleet and Athlon Mobility Lease Ltd has been poor and unsupportive.There has been no urgency shown despite clear safety concerns.I issued a formal 14-day notice to both parties requesting rejection of the vehicle. I received no meaningful response. After informing NHS Payroll about the ongoing salary deductions for a vehicle I cannot use, I then received what felt like a threatening letter from NHS Fleet customer service stating that I cannot reject the vehicle, even if faulty.They stated that because the scheme is administered through my employer, it is considered an unregulated arrangement by the Financial Conduct Authority (FCA) and therefore does not fall under the Consumer Rights Act 2015 or FCA protections.To summarise:• A brand-new vehicle failed dangerously on day one.• The fault has been verified and the vehicle has remained at the dealer since.• I have had no courtesy car.• My salary continues to be deducted.• My formal notice has been dismissed.• I have been told I have no consumer protection rights.This experience has been deeply stressful and completely unacceptable. For a scheme designed to support NHS staff, the lack of accountability, empathy, and practical support is shocking.I would strongly urge NHS Fleet and Athlon Mobility Lease Ltd to review both their safety procedures and their treatment of customers.
Anthony
I had an amazing experience buying my new car
I had an amazing experience buying my new car from Mercedes-benz in Northampton UK. My Salesman was Baldip Kang . From the very start of the process to handover Baldip was polite knowledgeable friendly and very professional without being pushy. All of my questions were answered with precision and confidence. Baldips knowledge of the technology and of the car that I was interested in buying was inspiring. He explained all payment options perfectly but ultimately left the final decision to myself. I bought a Mercedes CLA AMG 200. So far the car has fulfilled all expectations. Mercedes-benz look after this man Baldip. He is an asset to the company .Many thanks. Martin Lovatt.
Martin Lovatt
I had a part issue !!..
I had a part issue , I rang Head office and told them about my complaint.The issue was raised.Was told someone would get back to me probably within 48hrs .That never happened.So I rang Head office again this time raised a complaint.Still no definitive answer.So poor. I rang Mathew Pearson in Milton Keynes .He sourced the part .And ordered for me .Would highly recommend him.But head office and parts for Mercedes Benz not so much !!Disgruntled customer.Not happy ..
steven sawer
Dee our salesman at lakeside as always…
Dee our salesman at lakeside as always was excellent he sorted out a car for my wife which was the 6th car we have bought from him A very trustworthy man Keith Chipperfield
Keith Chipperfield
Premium badge, budget attitude — my EQS 580 nightmare
Mercedes should be genuinely worried about the volume of bad reviews — because now I understand why they exist.This review is about a Mercedes EQS 580. After a Tesla Model S (which I was very happy with — if only Musk wasn’t involved), I assumed switching to Mercedes would be a safe, premium choice. I was wrong.Beyond the endless mechanical issues, what really destroys the experience is the complexity of the software and the total lack of communication. Even worse: the warranty handling feels random — one time it’s covered, the next time it suddenly isn’t, with no clear consistency.And then there’s another truly irritating part: paying extra for “digital extras” (even the name is laughable). In 2026. I refused to pay, and as a result, several remote/app functions simply disappeared.Now I see other packages “expiring” too — an Individualisation package (“give your Mercedes more individuality with creative, varying functions”) and an Entertainment package (“always listen to your favourite station in high quality, wherever you drive”). What does this even mean? And, let me guess: they want you to pay again.The software is equally baffling: compared to Tesla’s interface — which feels as intuitive as an iPhone — the EQS software feels unnecessarily complex and confusing. Even senior Mercedes people have acknowledged to me how complex the EQS software is; the fix is obvious (a proper, full software overhaul/update), but from Mercedes it’s just silence.This is first-class disappointment. Mercedes seems completely unaware of the damage they’re doing to their brand.My first Mercedes — and my last.
Bert
Pure App rip-off with subscription services!
Bought a car for over 100k CHF and you get treated like you're using a cheap app. As soon as the free period expired, the menu for map updates was simply deleted from the portal entirely. For a premium vehicle costing 100,000+ CHF, it is an absolute disgrace to demand an additional subscription for navigation. Pure rip-off!
E. G.
David in Leeds - Mercedes is the best I went to purchase my CLA from Mercedes…
I went to purchase my CLA from Mercedes from Leeds. I was welcomed by David who listened to what I want and within my budget. He went the extra mile to check everything and reconfirm I was happy. David I can only Thankyou for such amazing customer service.
Saima Parveen
10 years of loyalty, left without support when my car became undrivable -Authorised service, engine failure, no investigation, no support
I am writing this with deep disappointment as a loyal Mercedes-Benz customer and fan of the brand for over 10 years.My vehicle was purchased from an authorised Mercedes-Benz dealership in Croydon and has been serviced exclusively within the official network for the past four years, at significant personal cost. Shortly after a full authorised service, the engine suffered a serious failure affecting cylinder 1, leaving the car not drivable.This situation has already caused me additional expenses and stress. What has been most upsetting is the response from management — I was blamed as the customer without any proper technical investigation of my vehicle, and made to feel that responsibility was simply pushed back onto me.I am sharing photos so others can see what kind of “fault” could realistically belong to a customer who has trusted and paid for authorised servicing for years. The lack of care and empathy shown so far feels unfair and deeply disappointing.I still want to believe in Mercedes-Benz UK, and I sincerely hope this case will now be reviewed urgently at a senior level and handled in a way that reflects the values the brand claims to stand for.
Nadya Koleva
Thank you for your response
Thank you for your response. However, there is no need for a meeting or further discussion.I have close family members who work for other premium brand dealerships, and they have confirmed that this type of response is standard wording and rarely leads to any meaningful action. I am not interested in a conversation that goes nowhere.What I want is accountability and real change. The two individuals involved should not be interacting with customers going forward — whether that means removal, replacement, or reassignment away from customer-facing roles. Their attitude and lack of basic customer service are completely unacceptable for a supposed premium brand.The front desk in particular needs to be staffed by someone who greets customers with a smile, shows genuine respect, and actually knows what they are doing. What I experienced was dismissive, unprofessional, and poorly managed, and it reflects badly on Mercedes-Benz as a brand.Unless genuine action is taken, this response feels like damage control rather than a sincere attempt to improve service standards.
Ms Rahana Ahmed
The ultimate Mercedes paradox.” (più elegante)
I am extremely disappointed because I need to install a tow bar on my Mercedes GLS, but the dealership informed me that they do not approve the installation of an original Mercedes tow bar after purchase. You invest a significant amount of money in a premium vehicle, own one of the few cars capable of towing up to 3,500 kg, yet you are not allowed to install a tow bar at a later stage. Therefore, my advice is clear: either purchase the vehicle already equipped with a tow bar, or do not purchase this model at all.
Mirko Frenademez
Disgusting customer service
Disgusting customer service. Especially from the receptionist Lily who seems very dim witted and department services. Give no respect to customers and staff aren’t aware of upcoming scheduled appointments and took 3 hours to do something that should have taken no more than 45 minutes.
مريم نذير الإسلام
Outstanding service and professionalism
I had my first ever Mercedes-Benz Service B and MOT carried out at the Eastern Westernservice facility in Edinburgh, and the experience was genuinely outstanding from start to finish.From the very beginning, the team were completely flexible with timing and gave me full control over when I dropped the car off, which made fitting the service around work effortless. Communication throughout the day was excellent — clear, proactive and professional. The Vehicle Health Check video and checklist were exceptionally thorough and gave me real confidence in the condition of the car. When I authorised additional work, my service manager called me at 1:30pm with a revised collection time of 4:30pm, and I arrived at 4:20pm to find the car ready and waiting exactly on time. That level of organisation and reliability is rare and hugely appreciated.The service manager was outstanding — calm, professional, and welcoming. He took the time to summarise everything clearly when I arrived, arranged my courtesy car smoothly, and even drove my own car up to the foyer so I could get straight in, which felt like a true valet experience. Despite me being on the younger side and this being my first Mercedes service, I was entrusted with a 2025 AMG hatchback as a courtesy car, which felt like a mark of customer respect. It left a very strong impression of Mercedes-Benz as a brand that greatly values every one of their customers.The car was returned perfectly cleaned inside and out, the staff were friendly and courteous throughout, and the pricing was clearly thought through based on my specific vehicle and requirements — transparent, fair, and exactly what I would expect from a premium manufacturer.This was an exemplary service experience and has completely reinforced why I chose Mercedes-Benz.
Conrad Thomson
Customer Service
For over 40 years of driving, I have driven BMW, Audi and some Japanese makes, this was the first time I got my dream car Mercedes Benz GLE from Mercedes Authorised Dealership in Milton Keynes but soon after had issues with Sensor Unit (Alarm), and then Crabbing Noise when turning the front wheel, and it seems getting worse, I contacted the Dealership but the Sales person flogged me off, I asked to speak to Manager but he dint come on the phone nor responded? I contacted 2 other local dealerships and got a mixed message, One stating I have to get Diagnosis done at a cost of £200 + VAT, the other said this was a common fault / issue with Mercedes GLE / SUV's, not sure what is what but I don't feel comfortable driving this car. All I requested is for Mercedes to do the Diagnosis (Free of Cost) and advise if there is an issue or not? How it could be fixed?Third dealership advised without seeing the car, that it could be a diff issue and may need to be replaced at a cost £3,800 + VAT for the part + Labour?I then contacted Mercedes Head Office Ref: Jim who responded by abruptly that they cannot do anything and that I should contact the dealership I got the car from, which I had already done prior contacting the MB Head office.No one at Mercedes is bothered to help / discuss the issue? All they are interested in is MONEY. No consideration for Customer.I will never buy a Mercedes again.Very Very Disappointed with Mercedes Customer Service / Brand, a bunch of cowboys nothing more.
FN
Subscription Paywall
I am genuinely disappointed by Mercedes’ decision to charge a subscription to enable Adaptive Cruise Control on a €90,000 car.ACC is included as standard on many new vehicles that cost one third of this price. I chose Mercedes knowingly and willingly pay a premium for the design, driving experience, and brand value. But charging recurring fees to unlock functionality that is already physically present in the car crosses a line.This subscription model feels like squeezing loyal customers rather than rewarding them. Features like ACC should be part of the ownership experience, not an ongoing revenue stream.Once my company lease ends, I will seriously reconsider staying with the brand and likely move to a manufacturer that does not monetize its loyal customers in this way. Frankly, it is not surprising that Mercedes sales are under pressure if this is the direction being taken.
L.
I recently experienced a breakdown with…
I recently experienced a breakdown with my E-Class, and Mercedes Mobility was absolutely outstanding. They quickly arranged transport to the repair shop and got my car back on the road with remarkable efficiency. I must say, I am very, very impressed by the speed and level of service. This kind of support truly enhances the experience of owning a Mercedes and strengthens my loyalty to the brand.
Jørgen Guldmann
We call merc benz ref to new CLA 220
We call merc benz ref to new CLA 220 no call back from Birmingham dealership call in 2 times to busy we will call me still waiting . Still same old poor service since 2009 when they was selling preg cars for same price as new cars keep away from this dealership think they want to just up sell to customers .They do not like customer that know they want .
MR SYD SARDAR
Donna was exceptional
My husband spoke to Donna who was exceptional. Smart car won’t charge and she easily and quickly organised breakdown response to home as within warranty. Her manner is exceptional, professional, efficient, friendly and in control. exceptional customer service which is so rare.
Ali Treharne
Serious issues with Mercedes electric cars
Owner of 3 Mercedes vehicles, among them a 2021 Mercedes EQC 400 with 85,000 km.The vehicle has suffered a failure of the electric motor, confirmed by an official Mercedes-Benz dealer, with a repair estimate of >€8,000.An electric motor is not a wear-and-tear component and such a failure at this mileage is, in my view, unacceptable for a premium electric vehicle. Despite a full Mercedes service history, both Mercedes-Benz Spain and Mercedes-Benz AG have refused any goodwill repair or commercial support.This experience seriously undermines my confidence in the brand and its commitment to electric mobility.
Juan Pedro Perez Cozar
