Best service ever.
Best service ever.
Justine g
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Mercedes-Benz USA
1.350 reviews
Last reviewed: Mar 3, 2026Do you agree with Mercedes-Benz USA's TrustScore? Voice your opinion today and hear what 98 customers have already said.
www.mbusa.comMember since Mar 2026
Mercedes-Benz USA is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 1.3 out of 5 stars. Last reviewed March 3, 2026.
Customer Reviews
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50 reviews
I traded in a functional 2020 GLC 300…
I traded in a functional 2020 GLC 300 for a 2023 on May 25, 2023 and on June 2, 2023 was the beginning of a nightmare. I reside in Arkansas and the one dealership in my area had no 2023 models so I drove to Memphis Tennessee to fulfill my desire. I have been stranded seven times due to a 12 V battery electrical system malfunction (starting 6/2/2023 at the revenue office). The dealership in Arkansas has been unable to repair (>14 service repairs) and the vehicle has not been reliable or safe enough to get back to Memphis, Tennessee. I contacted MB USA after the second time I was stranded back in 2023 and as of February 27, 2026 MBUSA has not taken the vehicle back and I am currently over $10,000 in enterprise Rent-A-Car debt. This is the fourth Mercedes that I have either leased or financed over the course of 11 years. Ridiculous!
Shakeylla Allen
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I have a 2018 S450 formatic
I have a 2018 S450 formatic, and they cut my embrace from me. And I am p***** off and don't know if I am going to buy another mercedes after having them screw so many people over
Bruce Tyler
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Defective Vehicle, Failed Repairs, and No Resolution from MBUSA
This review is directed at Mercedes-Benz USA (MBUSA) and how my Lemon Law case and long-term vehicle failures have been handled.My 2024 Mercedes-Benz GLB has suffered from persistent electronic, ignition, and power-distribution failures for over one year. These issues began early in ownership and have continued despite numerous visits to authorized Mercedes-Benz dealerships, all for the same underlying defect family. Problems have included software failures, ignition malfunctions, inability to start, loss of vehicle operability, and intermittent total shutdowns.Over the course of the first year alone, the vehicle has been out of service for more than 40 cumulative days. It has been repeatedly returned to the dealership for the same issues, with no permanent resolution.Only in the last month short, the vehicle was declared “repaired” twice, with the dealership billing MBUSA both times. The second “repair” failed the very next day, reinforcing that the defect was never actually resolved.On January 3rd, after months of ongoing issues, the vehicle became completely inoperable at my residence. It would not unlock, start, or respond to power. Two separate roadside assistance companies dispatched by MBUSA were unable to move the vehicle, and it had to be removed using a dolly as a dead vehicle. This incident was documented by third parties and was not an isolated event—it was the culmination of a year of recurring failures.Despite all of this—over a year of documented issues, repeated repair attempts, and extended out-of-service time—MBUSA later denied my buyback request, stating that the vehicle was “operating as designed” and that the dealership “could not replicate the issue.” This position directly contradicts: • The condition of the vehicle at pickup • Roadside assistance findings • Service advisor confirmations • The documented repair history spanning over a yearTransportation support was also mishandled. My family was left without a vehicle for days, while lease payments and full insurance continued uninterrupted. Loaner or rental assistance was initially denied, and I was told I would need to pay for a rental myself. Only after escalation was limited assistance offered.Most concerning was an “alternative resolution” proposed by an MBUSA executive representative named ANDREA, which suggested that I: • Trade or sell the defective vehicle at a loss of approximately $20,000, and • Apply a $7,000 incentive toward another Mercedes-BenzThis was not a repurchase or a statutory remedy. It was a sales pitch that shifted the financial burden of a defective vehicle onto the consumer, which I declined.Throughout this process, MBUSA relied heavily on dealership statements that conflicted with documented facts, while dismissing a full year of recurring failures, repeated repair attempts, and substantial consumer harm. The result was delay, denial, and escalation, rather than accountability.I expected Mercedes-Benz USA to stand behind its product and its customers. Instead, I experienced inconsistent communication, denial of responsibility, and a refusal to meaningfully resolve a vehicle that clearly failed to meet reliability expectations over an extended period of time.After exhausting every reasonable attempt to resolve this matter directly, we now have no option but to pursue legal action.
Dash Hernandez
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Worst customer service service I have…
Worst customer service service I have ever experienced. Trying to solve my safety issue with leaking fuel line, and got hung up three times. Very disappointing in Mercedes Benz as a whole.
Dejan Guzina
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Dealing with a Mercedes-Benz dealership…
Dealing with a Mercedes-Benz dealership in Parkersburg West Virginia. I took my 2005 E320 4matic them for the 25-year warranty on the SBC brake unit. It would not start because the system will not allow the engine to turn over unless it is functioning properly after Towing it to the dealership for that SVC and a no start after 10 minutes they refuse to work on it. Stating it's a piece of junk Mercedes are worth it they don't work on stuff over 10 years because they don't know how they can't get parts blah blah blah blah blah. After getting the car back to my home it would not start because of a $0.10 fuse for the starter relay. The anti-lock brake light is on in the dash and when hooking up my icarsoft mb2 scanner that will deactivate the SBC to bleed the brakes and reactivate it it it was showing codes for the SBC Hydro unit which is still under warranty and should be replaced but for some reason they will not touch the car and also it has a restriction on it which after researching means that it's out of the factory warranty like duh. The manager for that part of the dealership says the work on any older vehicles but not that one. It's a joke I would say everybody needs to get rid of their Mercedes-Benz and buy BMWs if they're going to treat their customers like crap
Richard Mollohan
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Buyer Beware: Exposed Radiator on 2025 C 300”
I am extremely disappointed with Mercedes-Benz and their lack of accountability regarding a serious design flaw on the 2025 C 300. The vehicle was designed with the radiator completely exposed, leaving it vulnerable to even the smallest road debris. In my case, a tiny rock hit the radiator—not even enough to puncture it—and still caused over $3,000 in damage, and the car has less than 3,000 miles.Mercedes-Benz already knows about this issue, yet they still refuse to help or take any responsibility. Instead, they expect owners to absorb the cost of a problem caused by their own poor engineering and design choices.It is unacceptable that a luxury brand would ignore a known defect and leave customers unprotected from expensive repairs. Very poor customer service and extremely disappointing for a brand that claims to deliver quality and reliability.
Elena
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I Would Never Buy Another Mercedes-Benz
I purchased a Mercedes-Benz Certified Pre-Owned (CPO) vehicle which supposedly came with a CPO warranty. They refused to honor the terms of the warranty, even though their own website specifically stated that this repair should be covered. Once I proved to a representative named Aquelin that their own website specifically states that this repair is a covered service under a CPO warranty, the local dealer apparently "tried" to fix it and determined it to be "unfixable," Mercedes-Benz USA offered me a VERY small amount of compensation and refused to budge. I would never buy another Mercedes-Benz vehicle.
Richard Cowin
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I dont recommend any person to buy…
I dont recommend any person to buy Mercedes benz, I lost my car 55K with manufacture problem. And they are not fixing this problem, this message to all dont buy this brand . Bad serviceBad costumer serviceBad to fix problems
Emad Farah
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URGENT SAFETY CONCERN for 2022 SL 55
URGENT SAFETY CONCERN for 2022 SL 55. Car is plagued with numerous serious factory defects. Chips, safety recalls, software updates. Air conditioning . Engine misfires on the interstate and major roads and shuts down. It is a safety risk and I have lost all trust and reliability with MB Corporate. I have received no meaningful support or resolution from MB Corporate despite the safety risks I have lost confidence in this vehicle. I am genuinely afraid to drive the car fearing it could lead to a fatal accident. I have six months left on my lease and Corporate will not take it back so I can move forward. Corporate needs to do the right and completely terminate my lease. They know the 2022 SL are having many problems. Mercedes Benz Corporate needs to do the right thing by taking this defective car back and show loyal customers that safety and integrity still matter. I have been victimized enough.
Lulu
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Luxury Brand, Terrible Customer Service
I took my 2024 E-450 to Mercedes-Benz of Nashville for service, and the next morning I discovered the right mirror housing was broken. There were no scratches or accident damage — it clearly happened while the car was in their care. The dealership flat-out denied responsibility and told me to go through my insurance. After weeks of chasing MBUSA, they finally called back and insulted me with a token 20% discount instead of fixing what their dealer broke. This is disgraceful, dishonest, and absolutely not what anyone expects from a so-called “luxury brand.” Both the dealership and Mercedes-Benz USA have shown zero accountability and zero respect for their customers.
Leonid Perelman
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MB USA customer service is lacking
MB USA customer service is lacking. They never return phone call or emails. We were asking them to extend the warranty to 150,000 miles on a 2022 E350 that suffered a blown cylinder head at 32,000 miles. We were informed that most likely it will fail again in about 20 to 30 thousand miles. It is a fault cylinder head on the M260 engine that is well documented by MB. Horrible company and will never trust their vehicles.
Jean Suderno
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My 2025 Mercedes Benz Almost Got Me Killed
Since May 28, 2025, I have submitted complaints and reached out to:The General Manager at Mercedes-Benz Fort WashingtonMercedes-Benz Financial Services (MBFS)Mercedes-Benz USASedgwick Automotive Claims (Brittany Mitchell)The National Highway Traffic Safety Administration (NHTSA) (Complaint ID: 11665555)The Better Business Bureau (BBB)The Consumer Financial Protection Bureau (CFPB)To date, MBUSA continues to demand that I pay $12,873.52 in negative equity from a prior vehicle that was surrender due to mechanical failure and additional charges for Prepaid Maintenance and 4N1 Assurance Protection related to a vehicle that was replaced due to serious mechanical defects—and whose replacement also failed repeatedly, including dangerous stalling incidents. This is deeply unfair and, I believe, unlawful under Pennsylvania's Lemon Law.
Rasheda Hall-Clark
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Ongoing Electrical and Software Issues with 2024 GLC300 (9,882 miles)
I am writing to express my growing concern and frustration regarding multiple recurring issues with my 2024 Mercedes-Benz GLC300, which I purchased new. The vehicle currently has only 9,882 miles, yet it has experienced several troubling problems that are completely unacceptable for a vehicle of this age and mileage.The first issue began with the power side mirrors, which do not automatically fold in when the car is locked. The dealership initially suggested it might be a software problem and claimed to have performed an update, but the issue still persists.Next, the windshield wipers began activating on their own for no apparent reason and would not shut off—even after turning off the car. The dealer replaced the wiper motor, yet just today the same issue happened again. On top of that, the car would not start, the wipers kept running, and multiple warning lights appeared on the dashboard, including the "Check Engine" light.This kind of behavior is alarming, especially from a brand like Mercedes-Benz. A vehicle with fewer than 10,000 miles should not be experiencing repeated electrical and software malfunctions.
Yong Fazio
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Reimbursement for towing services
On April 17, 2025, we contacted the Mercedes-Benz dealership via email to request reimbursement for towing services. Week later we are still waiting for the reimbursement. We have already submitted the relevant documentation, including a video, credit card receipt, and photos. Our vehicle is covered under an extended MB warranty.On April 5, 2025, at 601 N Federal Hwy, Hallandale Beach, FL 33009, our car began emitting white smoke from under the hood. We contacted Mercedes-Benz towing services, who then transferred us to a roadside assistance company. This company subsequently towed our vehicle to the Mercedes-Benz of Ft. Lauderdale dealership. The plastic coolant lines and other issues with the car were repaired within four days. We asked for a loaner car however the dealership did not offer one.
Yevlen
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Hi-End MBZ Financial has Low-End Customer Service
We regret to add a negative review. However, we have no choice but to voice our concerns. The company's U.S. payment processing system is terrible. Sadly, a company with such a broad international reach is beset with myriad problems. Its financial services function is woefully wobbly. A useless so-called CHAT LINE consists of auto responses only. Among other practices, callers to Mercedes Financial Services face intolerably long holds. When finally connected, its live personnel are often poorly trained, bordering on flippant. The collections arm repeatedly harasses customers by phone erroneously claiming payments routinely sent by banks have not been received. The products from MBZ are excellent. Too bad MBZ U.S.A. Financial Services is so horrid.
HL
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I bought a new 2024 GLE450
I bought a new 2024 GLE450. After the vehicle was delivered to me, I heard a very annoying noise from the back every time I slowed down to stop. Mercedes service said it was from the rear camera cover opening and closing. This was not disclosed to me. I contacted Mercedes Benz USA and they refused to do anything about this manufacturing defect. I have bought 5 Mercedes in the past. I will NEVER buy another one. Worst customer service ever!
Randy Pelham
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THE WORST
Mercedes Benz has -- without exaggeration -- the worst customer support I've experienced. I'd rather call a healthcare company or the IRS, honestly. My issue was this: the window failed on a brand new Sprinter van. This is not normal. I've owned many cars and never had one that had a failed window. I did not take it to a dealer to get fixed because it was 5 degrees out and snowing and to tow a vehicle in that weather is patently insane. The nearest dealer is 4.5 hours from my house as well. I got the window fixed near my home and asked to be compensated. Over the last 4 months, I called at least 20 times and sent at least 10 emails. I received one "call back," which I put in quotes because my phone registered no such call. I received one "email," which I put in quotes because it said nothing, meant nothing, and did no more than indicate that a call was attempted. In my ceaseless calling, I've only heard that "the case is not yet sorted," which still helps in no way. No one will return any kind of call or email. It's absurd. Oh, and get this -- this serpentine belt failed on this sprinter when it had just 500 miles on it. This is its second major issue before 3000 miles. THE WORST.
Jordan Droppert
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Disappoint if a eletric Mercedes
To whom it may concern at Mercedes-Benz,I am writing to express my deep disappointment with my experience as an owner of the Mercedes EQY electric vehicle.First and foremost, I must clarify that this model should not be marketed as an SUV — it does not meet the expectations, size, or functionality typically associated with that category. Beyond that, the overall driving experience has been far from what I expected from a brand like Mercedes.As an electric vehicle, the EQY feels overly dependent on its internal computer systems, to the point where I no longer feel in full control as a driver. I’ve encountered multiple dangerous situations where the car has stopped abruptly in the middle of the street or suddenly pulled itself sharply to one side without warning. These incidents were not only frightening but could have easily led to serious accidents.I live and work in Florida, regularly driving along I-95 from North to South. What used to be a routine part of my day has now become a source of anxiety. There are times when I find myself calling an Uber instead of driving my own vehicle — simply because I no longer trust it.I have owned several vehicles throughout my life, including luxury models, and I chose Mercedes expecting excellence, safety, and reliability. Unfortunately, the EQY has failed to deliver on all fronts.I cannot, in good conscience, recommend this vehicle to anyone. I am completely dissatisfied and sincerely hope that Mercedes takes these concerns seriously for the safety and satisfaction of future customers.Sincerely, Paula Ambrósio
Paula Ambrosio
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Dangerous and Shady service center
I had a deeply concerning experience with this service center that was both shady and dangerous. I brought my C43 in for service because the front passenger tire had a bubble forming on the sidewall. Since I had purchased the extended tire and wheel coverage program when I bought the car, I trusted that they would handle the issue professionally. They assured me it would be taken care of and sent me home in an Uber.When I was notified that my car was ready, I conducted a visual inspection, and everything seemed fine at first glance, so I drove off. However, a few weeks later, while driving on the highway, the driver-side tire suddenly lost all pressure. After pulling over and inspecting the tire, I had the car towed to the nearest tire shop. To my shock, they discovered that the puncture was exactly where the bubble had formed. The markings from the initial dealership visit were still present on the tire.It turns out that the service center had dismounted the defective tire and remounted it on the driver side. Because the tires are directional, the bubble was now hidden on the interior side, making it invisible during a standard check. When the bubble burst, the deflation was instant, and it also caused the rim to crack. I had to pay an additional $100 deductible to get the cracked wheel replaced by the dealership.This reckless and deceptive practice not only eroded my trust but also jeopardized my family's safety. As someone who has owned numerous BMWs, I decided to give Mercedes-Benz a chance this time, but this experience has left me with serious regrets. I even encouraged my father to purchase a GLE450 here, which I now deeply regret.While the car is still under warranty, I’ve lost all confidence in this brand and dealership. Moving forward, I feel it’s safer and wiser to rely on independent specialists and pay out of pocket to ensure my family’s safety.
Josh
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According to TrustPlane, Mercedes-Benz USA has a 1.3/5 rating based on 50 verified reviews as of April 2026. Source: trustplane.app/company/www-mbusa-com