Duplicate charge. Fraudulent denial of same.
I paid for Masterclass on 12/19/25 at $90. The charge went through and then they charged me a second time on 12/26/25 for $99.54. They are declining to reimburse me for the authorized charge of $99.54 citing that it's been over 30 days and services were rendered. No, that's a duplicate charge and fraud, not additional services. Both charges went to the same card. They are denying there is a second charge. I'm looking at two charges with two different transactions. Since they denied they did it, I'm disputing the transaction and contacting BBB to file a complaint against Masterclass and leaving a negative Yelp response. One of these will get out over the internet on their fraudulent practices.
Cece Matelski
Subscribed to the basic package Masterclass
Subscribed to the basic package, i have to say rather disappointing , level of in depth knowledge and options on content are superficial. The more useful and classes with certifications all cost quite bit extra , adding up quickly . You may invest in specific courses on other platforms like coursera etc which give more specific knowledge with better recognition. I cancelled my subscription after 3 days of browsing nothing that triggered deeper interest.
Athanasios Chatzichristidis
Incorrect Invoices
They could not provide any correct invoice, only a random email in it, and that's it. The platform itself is really nice, but customer support and invoicing is ridiculous, even I passed through the "buy for business" flow. Nothing changed after it and I still had the same useless invoice. If you are a business and care about the documents, pass by this platform since they will never do it for you.UPD: for Masterclass response - I had already contacted your support and this is basically what you answered me “we could not change the invoice” and that’s why you are issuing the invoice for a random emails which enough from your point of view 🥲
Denis Kharkovskyy
Insidious
Insidious. If I could give zero start I would. Gave a gift subscription to someone 7 years ago. Just noticed that I have been getting charged $180 annually since then even though the card I used expired in 2021. Finally got in touch with a rep on their chat feature and got the most recent charge reversed. STAY AWAY. Also- you prominent thinkers that are on this platform, take heed that their practices are predatory and this reflects very poorly on you.
Steven Boswell
Impossible to unsubscribe
Impossible to unsubscribe. It will ask you to update payment details and not give you option to cancel subscription.
RUE
The worst business model ever
The worst business model ever. You can't buy just one course, you can't pay for a month so if I'm interested only in one course I will not be able to do that. Which is the reason I bought two of their courses illegally from someone who basically was selling it online. I would have paid money to MasterClass if they allowed me to buy only the courses I need, but because I'm Autistic there is no way I pay for an annual subscription, that just doesn't happen and they basically not Neurodivergent friendly, because no ND person would sign up for that. Not only this is discriminating against Neurodivergent people but it's a bad business model. There is an option of a money back guarantee after 30 days but how can I be sure they will give my money back? It's not clear what conditions need to be met for that to happen. But it seems you can just sign up, use it for 30 days and then get your money back, which is again, not great as a business model, because I would have been happy to pay that money for that one course or for one months of access, but instead I will pay for it, do the course and ask for my money back.
A. S.
disappointing and it feels like fraud
for the price the service is ridiculous. I paid for 3 years, used it twice, and they wont sent you a reminder of the automatic renewal, and then just book nearly 200 bucks,.. in my opinion its fraud. Would not recommend..
Consumer
I am writing this as a warning
I am writing this as a warning: Do not fall for the MasterClass discount "trap."On January 9th, 2026, I signed up for a MasterClass offer advertised at ₹500/month (billed annually). Instead of applying the discount, they charged my credit card the full, non-discounted price immediately.When I contacted support that same day to rectify the error, they simply cancelled my subscription and claimed a full refund was processed. That was 20 days ago. Since then, I have been stuck in an endless cycle of finger-pointing:MasterClass claims the refund is done but refuses to provide a Transaction Reference Number (ARN/RRN), telling me to "check with my bank."The Payment Platform (LINK) says they don't have the reference number because they are "just the platform" and told me to ask the business.My Bank (rightfully) cannot track or dispute the missing funds without a valid transaction reference number.I am currently out of my money with no subscription and no proof from MasterClass that they have actually returned the funds. Their customer service is polite but completely unhelpful, leaving me to do the detective work for a mistake they made.Avoid this platform unless you want to spend weeks chasing your own money.
White Stone Trading
Horrible customer service
Horrible - cannot even cancel it. Their AI support system is completely useless. Spent way too much time on this. The ROI is not worth it. They said my subscription is cancelled and non-renewable yet they charged my card 3 times and are sending "notice" reminders. Cannot cancel on their website at all. What kind of platform doesn't allow users to cancel their subscription and wastes their time with searching for support???
T Z
If I could give no stars I would
If I could give no stars I would. Purchased a subscription in 2023 and have been charged without my consent in 2025. I am currently on the phone trying to get my money back after exchanging emails for the last month. Such frustration and disservice;would NEVER recommend this company,seems they could benefit from a class in basic customer service and customer satisfaction.
Timothy oconnell
ABSOLUTE SCAM
I bought the membership for my dad and sent it to him. When he clicked the link, they asked for his credit card number, I had already bought him a year's subscription so there is no need. We decided there was no need for this and I could ask for a refund in 30 days and I asked for a refund the day after buying it. I keep on emailing them but they keep on giving me the run around and they are supposed to reply within 5-10 days but they don't.They also keep on asking for my debit card details which is highly suspicious and unnecessary.I have started to email their advertisers to inform them that they are scamming people and using their name to promote this scam and I send them proof of this as well.Please do not buy this, save yourself the heartache.
Jasmine
Masterclass Review
In a masterclass, you learn from the best in each subject; for me, one masterclass is worth more than several courses!
Mi Hadad
Support was seamless
OK, so I didn't get to take advantage of Masterclass, but this was primarily due to me not making time for it. I signed up with knowledge that there was a 30-day money back guarantee. Anyway, I decided that I wasn't going to use it, so I cancelled within the 30-days. I read some of the negative comments on here regarding getting a refund but I have to say it was the easiest thing ever! I emailed their support email address, got a reply instantly from an AI Generated email and though to myself that this is going to be painful.. The AI email asked me to send them a code (which they'd also sent me at the same time) in order to validate my account. I emailed back the code thinking that this would be the start of a back and forth with an AI support service. Not so! Within a few minutes of responding with my code I got a notification from my bank saying Masterclass has processed a refund which would be available in my account in a few days! Literally the easiest processes possible. So, while I can't comment on the actual content - the support service, in my limited interaction, was flawless. I suppose this is the thing with AI - if what you need fits into the processes and services it can provide then it is a great time saver, otherwise it can be painful.
John
Charged despite cancelling subscription
I cancelled my Masterclass subscription by logging into their website. It still autorenewed and charged me for another year. I am now trying to recover this, but so far have only managed to deal with AI-generated emails and not a person.The reply from master class below is meaningless and not at all helpful. I have already submitted tickets through the email address given and they have continued to refuse to refund me despite the fact I cancelled my subscription well in advance.Do not sign up to this company.
Customer - Philip K
Feedback on Communication
Hello Team,Initially, I had difficulty receiving a response via email. However, after contacting you through Facebook, the issue was resolved, and I was no longer charged and was reimbursed. I appreciate that this was addressed.That said, I do feel it is a bit unfair to be charged full price while discounts are being offered at the same time. I believe it would be more reasonable to extend promotional pricing to existing customers as well.Thank you for your time and consideration.Kind regards,Yvonne
Yvonne Jeffrey
THEY REFUSE TO REFUND RENEWAL THAT I DIDN'T AUTHORIZIE
I bought an intro class one year ago. I did not use it. I had no idea it renewed annually until I saw a large purchase that I did not authorize on my credit card. I sent an email requesting a refund. They told me no because it renewed automatically and offered a 50 percent refund. This is clearly a shady company and people should avoid purchasing.
PTM
The customer service is garbage
The customer service is garbage. I was gifted a subscription, but when I clicked on ‘redeem’ it took me to a 404 error page. The AI chat bot could not help me, email support was a frustrating loop, and phone support was unhelpful. I have had MasterClass in the past and enjoyed it, but the support is a joke. I think they could do much better, but have leaned too far into AI where the negative experience outweighs any positives.
Patrick Rooney
Do not trust Masterclass
Update 3. No refund from Masterclass. My credit card company issued a charge back. Don’t due business with masterclass. They lie and intentionally true and defraud. Update 2: Masterclas has updated their response to say they are resolving our issue. This is not true. We have still not issued a refund after over a half dozen contacts with them. I was told Saturday they would reach out to me within a few minutes. Two days later still no response. We are proceeding with a credit card fraud charge back. Terrible company. Wastes time trying to leave the perception of being helpful, when they have done nothing to fix the fraudulent charge.Update: Masterclass are quick to respond on Trustpilot but would not respond to chat or multiple emails to remove the charge several days ago. I have emailed support@masterclass.3x since Tuesday (three days ago) with no response as Masterclass instructed in their response below. Saying I should email you and you will remove the charge is laughable, because you don’t remove the charge- you ignore the emails and pretend to be helping the customers.I still have not been refunded. It appears Masterclass is a scam and they do this to all customers. I have filed a complaint with my credit card’s fraud department. It seems that Masterclass abuse customers repeatedly and then use boiler plate responses to pretend they care on the Trustpilot website. Where is my refund for the fraudulent charge?We signed up for a one year subscription with no renewal and as a result opted not to save our credit card details with Masterclass. A year later Masterclass charge the card that was not supposed to be kept on file and auto-renewed an account that was not supposed to auto-renew.I contacted Masterclass via chat and email. I was promised the issue would be resolved in 24-48 hours. The issue was never resolved and a few days later the charge has now hit my credit credit.Do yourself a favor don’t waste your time and money with Masterclass. The programming is shockingly bad and the customer service surprisingly worse.:
Dennis R
Not worth it
Nothing on this site is worth watching. Nothing. Just people superficially yapping about certain topics.If you are within 30 days of purchase you can refund. They hide the fast way to refund, make chat with AI and then wait for costumer support to approve.I found the way to instantly receive a refund from a reddit post. Just add "/refund" to the website url and click "refund now." Just flat out wrong for them to hide this.
Chris X
Amazing service. Broad of subjects to learn from the Best.
Amazing service, plenty of classes from different subjects to watch and learn with from the best known people from the area. You can have an account only for yourself or even you have the option to share it with your family or friend group. It's only missing the option of two profiles, you and your loved one or best friend or something similar instead of having to choose only individual or family pack. Nidhi is an awesome customer support Staff.
João Gonçalves
