Bad experience from day 1
Unfortunately, our experience with Martin & Co has been extremely disappointing from start to finish.When we moved into the property, it was not in a fit or acceptable condition. The house had not been properly cleaned, the flooring was dirty, belongings from previous tenants had been left behind, and there were broken toilet seats and a broken shower. These issues should have been addressed before new tenants were allowed to move in.More recently, we discovered that the property we are currently renting has been sold — something we were never informed of, despite being assured that we would be kept updated on any significant developments. Finding this out independently online was both shocking and distressing.When I contacted the office to query this, the member of staff I spoke to was abrupt, dismissive, and rude, and showed no empathy or willingness to apologise for the lack of communication or the upset caused.Overall, the standard of service, communication, and professionalism we have received has been very poor. I would not recommend Martin & Co based on our experience.All just before Christmas too.
Lettie
What can I say about how good this…
What can I say about how good this company is........ Absolutely nothing. They accuse you of stealing property belonging to the landlord despite us proving they had actually removed it themselves but not updated the record. They then state it was going to cost £1250 to repaint the bathroom ceiling because there where black marks around the show cubical. Strangely the landlord had replaced this during our tenancy due to the old shower leaking and the black marks was grout that the plumber had left nothing to do with us and had been emailed to them and acknowledged we have marked your records. Clearly the ceiling was going to be painted with gold at that price. Trying to get your deposit back when you take it to a dispute is an absolute nightmare and despite reassurances from management and directors they still failed to follow the DPS correct process leaving me still out of pocket. I tried putting in a data service request under GDPR and it took them 3 attempts to finally get it right. For a large group of estate agencies as it's not just Martin and co there knowledge has been found wanting.
Trevor Sewell
20 months through Martin's
Having rented through Martins for 20 months before moving on to our own property we can't speak highly enough of our experience. They always went the extra mile for us and we would recommend them to anyone looking to rent.
Andy Watson
Tenancy of a property in Nantwich
Tenancy of a property in Nantwich. Excellent customer service throughout , from start to check out. Highly recommended.
Michael
Gate repair request completed
Very happy with this service request a repair for my gate n Marie was so happy to help very pleasant and helpful n kept in touch with me always so thanks for help Sarah
SarahMalam
Martin and Co have managed a couple of…
Martin and Co have managed a couple of properties for us for the last 8 years and whilst most things have gone smoothly, there are times when issues arise and it’s a massive help when I ring up and Laura answers and deals with matters promptly, efficiently and professionally. Thanks for listening Laura and passing my concern up the chain of command and resolving my issue
Da
Landlord this time
Landlord this time, seems they take advatage on both sides. Both tenants and landlords. I've gone away, thank goodness. Never again!
Neil
Amazing job by all
Marie colclough was very helpful with sorting out my boiler problem n Darren was very helpful to as he had called round a few times until the problem was resolved was very greatfull for his time n help also then Marie wud check in to see how things where going n if I was happy with everything so thank you so much for the time n chats
Sarah
Very helpful
Very helpful, providing a swift response.
Julie Massen
Thank u so much for you help
Thank u so much for you help Miss Marie Colclough
Ermelinda Pereira
What an unprofessional company
What an unprofessional company! They promise everything when they know they are going to get a contract from you, but after you have signed the contract, it is evident that they don’t care. They don’t reply to you anymore.
Louis Norman
If you want deposit back, DO NOT use greedy Martin & Co. - Demon, Vampire
Wish I could put less than 1 star. In an attempt to deduct my deposit, they created a list of problems when I moved out. I found that those problems already existed when I moved in. I've already informed them and took photos of those problems when I moved in. How can they attempt to ask for a deposit deduction for some damages and dirty things that already exist? If you want your deposit back, don’t use greedy Martin & Co. - Demon, Vampire☠️☠️
Sheung Stella
Excited to move in
Enquired about a lot of properties then called to arrange viewings. After the viewings were arranged, we couldn’t fault Martin&Co. They have made the process stress free and we can’t wait to move in to our new house
Tom
Chris Martin & Co Crewe 5*
Chris Williams fromMartin & Co Crewe, did an excellent job of sorting out the extension of a lease for my tenant. Very efficient service as always from Chris. Recommended 👍🙂
Jez
Martin and Co - agents from hell
Martin and Co housing agents, Crewe, Nantwich branch . refused to give me deposit of £923 back, had i known that that's what they're good at, i wouldn't have chosen them. This is how they make their money. I stayed in the 3 bedroomed house in Salisbury Close in Crewe for 6 months with my college teenage son. One month before end of tenancy in August 2022, they did an inspection which they were happy with. I cleaned the house before leaving but they still complained that the walls needed painting some dark scratches and the garden needed mowing. Is that worth £923. They could have given me some of my deposit but because they're so greedy, they decided to keep my money.
RB Malinga
Landlord review
If I could put less than 1 star I would do. I was a let only landlord, thank god I didn’t go managed. I instructed Martin and co to find a tenant which they did very quickly and sorted the deposit with the DPS, looked all promising at the beginning but as soon as i made payment, thats where it all went wrong. No one answers the phone, when they do they say they will call you back and never do. Broken promises, one after another. Tenants ended up being nightmare tenants too.They messed up the first tenancy agreement with putting wrong dates on. Which meant as a landlord i lost out on money. When the tenants finally moved out, Martin and Co have been extremely poor with the communication and protocol on their procedures (my one year can communicate better than them). When trying to organise the deposit return (which was rightfully mine) after it going to adjudication, because the tenants were arses (rent arrears, stolen furniture, burn marks in the carpets, paint and plaster coming off walls), Martin and co didn’t put all the evidence forward to the DPS following a dispute, we nearly lost the deposit too, along with a ruined rental property. I am 7 months post the tenants leaving, I have been award the whole deposit and Martin and co have still not sent it me. Absolute cowboy estate agents. Would not recommend these at all.
Charlotte
Having experienced different agencies…
Having experienced different agencies prior to Martin & Co, I can confidently say that Martin & Co are by far the best. They have been professional yet personal and extremely efficient. I am very happy with the service provided - thank you Martin & Co.
Kate
Conversation with Caroline was…
Conversation with Caroline was constructive and fruitful, polite and cheerful 😄 within 15minutes of my reporting my problem on line I had a day and time for Low Cost to come and look at the problem 🤩
Caroline Assakereh
Me and my brother have a house in Crewe…
Me and my brother have a house in Crewe and mertin and co have always done a good job managing the property tho they are quite expensive.
Sarah Diaz
Unprofessional
I live above one of their properties.They called me said they had a leak coming from my apartment, I paid out money for a plumber and gave them the report WITH PHOTOS. The report said that there was no leak in my apartment. They have refused to reimburse MY money. They have failed to provide a report about the "leak" into the one below me, the tenants had caused the damp by not using their heating or extraction. Unprofessional and immature, ignorant. Disgusted with them to be honest. Won't be selling or renting my property out through them as I don't trust them. AVOID AT ALL COSTS.
Crewegirl
