dogs ill
tried lillys kitchen not realising that a other company had taken it over , the food has made my dogs very ill. vets cost to get rid of issue £370 ,will not buy any more , amazon refunded cost of order
martin
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Lilly's Kitchen
3.318 reviews
Last reviewed: Dec 23, 2024Do you agree with Lilly's Kitchen's TrustScore? Voice your opinion today and hear what 18 customers have already said.
www.lillyskitchen.comMember since Mar 2026
Lilly's Kitchen is an online company. Based on 18 reviews on TrustPlane, it has an average rating of 3.3 out of 5 stars. Last reviewed December 23, 2024.
Customer Reviews
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18 reviews
Not for us.
Fast delivery, well packaged, but the cats dont like the food. Trying to increase meat intake i thought id try LK. But just like the normal felix/whiskas the cats lick the gravy and leave the unappitising blobs of whatever it is. I dont think its value for money, just ordinary processed food in an expensive tin. Not for us.
R McCann
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Free delivery
Put an order in on line. 25th November delivery 1 to 4 days. Now 2nd December and not received my dog good. Contacted them and they told me it had been sent to the courier DPD. I normally use Pets at Home to buy my dog food. I will not be using Lilly Kitchen direct again.
Lynn Powell-Hird
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I did not receive my order and they have kept my money.
I did not receive my order and they have kept my hard earned money. They are aware of this and despite several complaints to them they have kept my money. They say it was refunded back to my original payment method on 21/12/2023 but after contacting them several times since they’ve kept my money. Order number LL01774390.Scammers.
Leslie Webb
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King of Kibble
Just bought a bag of Lily's Kitchen Proper Food for Cats Fishermans Feast White Fish with Salmon cat biscuits.They cost double the price of other cat foods on offer for similar sized bags & I nearly didn't buy them because of the price.£10 is far too expensive for what they are. But because of the quality ingredients, the earth friendly packaging & the fact I adore my adopted Cats Protection mog, Phoebz, I bought them anyways, to try.I felt the size of the biscuits through the packaging in the shop & was pleased to find they were smaller & smoother than many other makes are & they broke quite easily by hand.I have an elderly 18yo cat who only eats fish flavoured foods. Her teeth are in top condition for her age. Finding decent kibble for her has proven difficult over the years, but she's worth the effort.The biscuits are a nice size for cats - I gave her a few to try & she gobbled them down & now she's happily purring away on my lap.I'd have given these a 5 star rating, if it wasn't for the ott price tag!I don't mind paying a bit more for wheat free cat foods, but twice the price is plain greedy imho.I've also tried Lily's tinned meaty cat foods, but she didn't enjoy them at all.I wish they made a fishy flavoured pate & a terrine type, because these are her favourites.Hope this review helps others decide.
Jason Horn
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To expensive
the product is double the price of whiskers so i would have to spend £30 a week which is madness in the current state of wages paid. i simply cant afford it anymore
John Hancock
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Recieved the sample of biscs for our…
Recieved the sample of biscs for our dog & she loves them, also recieved a 50% off voucher for 1kg of dry food but when looking closer I found the date its valid till is 30: 11: 20 @ 23.59.. think I may have missed out on this...
heatherashby
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Really quite gutted as two of my cats…
Really quite gutted as two of my cats used to love the pates, and then suddenly, around the time that the packaging changed a couple of weeks ago, they completely stopped eating some of the flavours. They both ate it fine and then I had a new box of 19 tins arrive and both of them literally sniffed it and walked away and wouldn't even go back to it if I left it down for a while. I thought it might have been a bad batch but when I ordered another one, the exact same thing happened!What's worse is that my female cat who is very selective, absolutely loves the Suppurrs range and it's the only food that I've tried which she will literally beg for and devour within minutes... and now they've decided to discontinue it!These are the two products I religiously order from Lily's Kitchen and now I will have to find another brand altogether which is gutting because I wanted to feed my cats what I felt was the best brand around. Not sure yet how I'm going to find alternatives they will all eat but I guess I'll be stocking up on the last of the Suppurrs tins on Amazon!
Kelsey
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Puppy loved it in comparison to…
Puppy loved it in comparison to nature's menu. However the poo is bad, looks like curry sauce everytime and needs to go sometimes half way through the meal. It's a pity as it ticked all the other boxes. First delivery of Bella and Duke due 28th of December, fingers crossed
ang clark
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Poor
Tried this for a month. Puppy regurgitated often, constant soft stools, and most of the time wouldn't eat the food. Switched to another brand and he's now food mad and super healthy. I'd stay clear of this stuff.
Matt90matt90
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Really Excellent Pet Food & Great Customer Service!
If your pet hasn't tried Lilly's yet you must - really nutritional, excellent selection of very good quality pet food at a sensible price!Very easy to order online and very quick delivery. The website even remembers your previous orders making re-ordering a 2 minute job!
Warren Coates
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Great products at great prices!
Great products at great prices!My dog loves this food and she is SUPER fussy. Happy to see they do grain free multipacks now too as she has a sensitivity issue.
Natasha
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Working well for my sensitive French Bulldog
Really pleased with how my French bulldog has adapted to Lilly’s dry food. She has a sensitive gut and we have struggled to find something tasty that doesn’t cause her upset but this is doing the trick!
Jen Dye
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Great Dog Food
Great Dog FoodThis is great food for your dog - we have a dog with a sensitive tummy and its brilliant as well as them having a great customer service department - I had an unfortunate experience with an order arriving late and damaged but lily's were amazing came straight back offered to send replacements and look into why the had arrived damaged - we think it was the courier! Id recommend them no problem.
Heather Butler
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Very Tasty
Bought this puppy food and the wee soul scoffs the lot, very tasty and pleasant smell too. Would give it 5stars however cost a bit high but I suppose that is the price of a quality produce.
Derek May
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Excellent the food is well packed and…
Excellent the food is well packed and also has lovely vegetables inside.From my selection s .Loads of choice for dogs or cats you can purchase from pets stores or even online and have free delivery if you spend a certain amount.Very easy to use Web Site and I certainly recommend my pets love this food and I’m a happy customer
Lynne
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I have used Lilly's kitchen dry and wet…
I have used Lilly's kitchen dry and wet food for my 2 rescued Dalamtions for years. The quality is excellent. They don't use animal derivatives or by-products. Meat quality is excellent. I think it is worth the money. Most of the main dog food manufacturers protein contents are appaling and the ingredients contribute to a lot of poor health in dogs. I find there customers service excellent to deal with. I would recommend you buy her book as just really insightful about what goes on in the pet industry.I only have 1 criticism they have a dog food that they call fish pie but it's the main ingredient is turkey. One of my dogs is allergic to poultry but I did not read the ingredients. I did call them to complain but they did not take on board my criticism as they have still not changed the title of food.
Philip Long
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brought 2 boxes of catmeat 3 biscuits …
brought 2 boxes of catmeat 3 biscuits i fish treats now my cat wont touch this meat cat ate one and was sick all over the cat biscuits are too big n hard for the cat she loves the fish treats which are good enough for her the catmeat looks cheap and it looks simliar to webbox dogmeat and the vet said it was full of water the catmeat looks like it made like that full of water it pate i emailed lillyskitchen they say the products made in germany and austria in the eu the got no hygiene laws like the uk we dont know if the food catfood companies are getting there products from china??my advice get raw chicken fillet breast boilt it for 25 minutes leave a lid on pan then let it cool down wrap cling film round chicken and put it in the fridge for the cat is more healhy and you know what the cats eating i reccomend harringtons catfood made in the uk she is more livelier and healthy since i got her food from harringtons it dearer but it worksupdate the food comes from austria and germany with no strict petfood laws governing it them countries could be getting the ingredients from china for all i care dont fall for the fancy writing or nice website and enticing words the food is rotten and made my cat ill cosmic wont even touch the fish treats from them for a reason does she know something we dont?avoid harringtons cat biscuits they got corn in it that harms cats slowly
David Wilcock
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According to TrustPlane, Lilly's Kitchen has a 3.3/5 rating based on 18 verified reviews as of April 2026. Source: trustplane.app/company/www-lillyskitchen-com