BUYER BE AWARE..STAY AWAY FROM THIS…
BUYER BE AWARE..STAY AWAY FROM THIS DEALERSHIP..This is the worst service I have ever received. They want to charge $269.00???? for walking into the door on a so-called diagnostic fee? Even if the repair is only $100??? I Bought a brand new Kia Forte 5 in 2015. In 2025 June my engine broke down and they replaced it with less than 85,000 miles on it. Since then I have had all kinds of issues with elected systems. The gas gauge says the gas is empty when I just filled it up. The engine light goes off and on periodically, yesterday my air bag light came on and off. 2 YEARS AGO I TOOK IT CERRIOTS FOR AN OIL CHANGE, BUT COULD NOT PICK UP CAR ON A FRIDAY SO ON THE FOLLOWING MONDAY I PICKED IT AND NOTICED MY SEEMED LOW I CHECKED MY MILEAGE AND SOMEONE HAD DRIVEN MY CAR BEWEEN 50-100 MILES. TALKED TO MANGER AND AGREED TO A FEW OIL CHANGES STILL NOT DONE...I Should have made a police report. Today service manager Eli was rude and wanted to change close to $ 900 to diagnose Engine light, air bag light, and gas light??? I was told 8 months ago when they changed the engine that there was a 1 year warranty, along with the extended 150,000 mile or 15 years from Kia because of all the issues they have had with the engine. I wish I never bought a Kia. They look nice, but everything is cheap. I have a 2011 chevy Equinox with over 200,000 with less issues then kia.
Peter
Horrible Customer Service
We purchased a 2022 PHEV Sorento with high hopes of an incredible family SUV two years ago. They promised an amazing Certified Used Warranty, but the follow through has been horrendous customer service. Both Kia locations have been completely lax about our concerns for weak retracting seatbelts. We’ve driven in other KIA vehicles without issue but are continuously concerned for our children lacking seatbelt safety in our own vehicle. Every issue we’ve had has conveniently not been covered by warranty and their services are insanely expensive. Even their promise for a PAID rental when getting a long term repair or warranty covered service has never worked out. I absolutely LOVE the look of the Kia Carnival but refuse to continue to be a Kia customer, so we will most likely be selling our Sorento. So very disappointed.
Erica B
I purchased a new 2021 Kia Sportage…
I purchased a new 2021 Kia Sportage that began experiencing electrical issues during its second year of ownership. I made numerous service visits, but the dealership only applied temporary fixes and never resolved the root cause. Even after an engineer evaluated the vehicle, the issue remained unresolved.The vehicle was briefly considered under lemon law review but was removed after additional temporary repairs. I opened multiple cases with Kia Customer Service, all of which were closed without a lasting solution.I am now being told that due to mileage, no further assistance can be provided, despite the fact that the mileage accumulated while the vehicle continued to be driven with unresolved defects. I am still expected to continue making payments on a vehicle that has not been properly repaired.Based on this experience, I cannot recommend Kia due to their handling of repeated defects and lack of effective customer resolution. And finally I had to leave that ca in the dealership at Garbo almost done paying it and getting another car.
Tatiana Cerón
Don’t do business at Kia Covina
Such a bad experience with the Kia Covina dealer. We’ve bought multiple new vehicles there and one of our brand new vans just stopped working. Covina Kia couldn’t figure out what was wrong and just left our vehicle sitting there for a week. They had no resolution and then demanded we leave and refused us service. They called the cops too and made a whole scene about it. We called Corporate and they were useless. They apologized but said there was nothing they could do about it. Mindblown about how unprofessional, incompetent, and deceptive Kia has been.
TT
Purchased a 2022 Kia Sorento in 2022…
Purchased a 2022 Kia Sorento in 2022 with very low mileage. Wanted zero mileage but COVID created difficulties finding cars. Transmission went out one year later followed by multiple other problems including several fuel injectors, electrical issues, more fuel injectors, thermostat malfunctioning etc. Vehicle in shop a total of 60 days in 18 month period. Because I was not the original owner even though car was basically new at time of purchase, Kia would not honor lemon law otherwise I would have qualified. I worked very hard to pay car off in 2 1/2 years hoping to get another 8 years free of car payments but that was not the case. Car joy safe or reliable with problem after problem only to worry about what the next three years would bring. Limited warranty expiring at 60,000 which covered all but transmission replacement covered under a recall. Had to get rid of it at 53,000 and now have a $30k car loan again which should never have been. Beware purchasing from Kia, I submitted all of the paperwork to file for lemon law they requested ( ton of paperwork and time) and they denied it immediately. Not sure why I had to submit any paperwork since all work on car was done at a Kia dealership they had access to. This car was not safe and Kia did not make this right.
Gigi LaBelle
I leased a 2026 Kia carnival
I leased a 2026 Kia carnival. I have had it since July 2025. Monday November 24 I was driving all the dash board warning lights came on. I had no speedometer, and, lights won’t work took it to dealership they had it until November 28th. Had it for 1 week the same situation took place the warning lights all freaked out again. I have addressed the issue with calling into Kia customer affairs. They said the would be in contact with me. I have heard nothing from them. Today is December 18 I do not have my car back and no one has reached out to me from Kia motors. I feel this vehicle is a safety issue from what the service department is telling me is everything is showing up normal and Kia wants them to drive and see if they can have it act up again. They said that if they can’t get it to do it again they would release the vehicle to me. I do not want this vehicle back I want out of this lease. I do not feel safe to get back in and drive it. Sometimes I can drive an hour to two hours away from home. Kia motors said they would get back to me no calls. This is a brand new vehicle with only 6100 miles on it. They told me the first time all was good and guess what it happened the 2nd time
Marie J
KIA cars are trash
These cars are trash. My kia optima I had for two years and the motor blown called dealership to try to get it fixed they won't fix it although they sold me this piece of s___. All this composition good for is taking your money and making your credit go bad because you finance a car from them that's trash never again will I deal with these people their new K5 just came out and have recalls already trash company trash cars .
Charles Hunter
engine that is quite robust
my kia car's engine has been working for so many years already, and so far it has not given me any troubles...but i read in manual that some overhaul has to be done, so soon will go to the service center, not sure whether piston rings will have to be changedlub oil consumption is ok, with time tho it is higher, it is all about wearing inside the mechanisms
Ruslan Bodnarenko
Bad engine
Bad engine Please don't west your money Buy amicran car
jent tadros
I bought a used Kia that needed to have…
I bought a used Kia that needed to have the connect service disconnected from the previous owner so I could Use those features.I called the 800 number on the dash thinking I would be waiting for hours, but instead, it took pushing two branches on the dreaded digital phone tree, and I was instantly connected with a human being.They knew exactly where to rout me for substantive help. A ticket was entered. Communication from beginning to end was outstanding. They had the issue resolved very quickly and before the promised due date.In a customer service world where it is very difficult to get humans help, let alone good help it was refreshing. I love my little Kia, and after that experience, I will be a Kia driver for life (sorry Kia, that may not mean any purchases anytime soon because this car is going to run for a long time)
Green Mountain Traveller
COLUMBUS OHIO HAS GANGS NAMED KIA BOYS…
COLUMBUS OHIO HAS GANGS NAMED KIA BOYS / HYUNDAI BOYS THAT WILL STEAL YOUR CAR AND IT WILL DISAPPEAR, SO PLEASE DO NOT PURCHASE KIA OR HYUNDAI OR YOU WILL LOOSE YOUR CAR ONE WAY OR THE OTHER.DEFINITELY STICK WITH ANERICAN MADE.(CHEVY/ GMC).
Charles Billingham
Helllllp…
I really need Kia Corporate to step in because this situation has become extremely difficult to manage.I own a 2022 EV6. The ICCU failed (a known issue) and the part was backordered for months. When the repair was finally done, the incorrect 12V battery was installed. Because of that, the car now won’t reliably start and has entered the no-start sleep mode issue. The vehicle was then damaged during a Kia-directed tow and is currently not drivable.My dealership (Matthews Kia Vestal) has been excellent. They already have a loaner assigned and ready for me. The problem is that I live in Oneonta, NY where there are **no Uber, Lyft, taxi, or rental car options**. I have no way to physically reach the dealership, and I have no PTO left to miss more work to figure this out myself.I am simply asking Kia Corporate to authorize **Emergency Mobility Assistance**, either:• Loaner delivery to my home, or • Passenger-included transport to the dealership This is a standard support pathway when a vehicle is not drivable and the customer has no access to transportation.I am not asking for anything unreasonable — I just need access to the loaner that is already waiting for me.Case #: 25178066Please escalate this to a Regional Case Manager. Thank you.
Kian Smith
Service sucks I brought in my months…
Service sucks I brought in my months old carnival for a service repair because of a safety issue. They do not have the part. They told me I could take it and bring it back. I'm like what part of that sounds wrong. I need a courtesy car in the meantime, right they did not even expedite the part. I have to wait over a week are they're gonna give me one week free on my lease while I wait for a safety part.
Alison Weidner
My dream car was kia stinger
Yeah that’s right, not bugatti, roll-royce, muscle cars, or beloved in my country bmw. I was quite realistical, considering our custom fees and how it’s hard to buy something which is not chinese powerbank or doesn’t start with chev and ends with rolet. Stinger has a cool interior, nice roaring sound and more or less not consuming - a turbo engine. The availability of a service center and official warranty, helped to make my decision.Didn’t regret about my purchase, but major drawback is only 95 petrol, quite expensive in my country, not as affordable as 92.
Dehoan Suratov
Everyday use car
I had an experience with two kia models: k5 and sportage. Good card for everyday use, not too fancy to have a high maintenance, but too boring and lack of innovation, to complain about the car. Golden average. Their sports cars which I see only stinger in that category, not worthy, turbo motors didn’t make the impact as they should.But everyday cars why not. The price to quality ratio is good. Not overpriced like Toyota. In my country it’s the problem that people are dying from toyotas when there is cheaper version available with the same qulaity. 100km not yet an issue
Nurislam
Their warranty is all lies!!
Everyone in my household drives a Kia, including a 2024 Sportage that’s not even 2 years old — and already the headlights are deteriorating and peeling. This is NOT something that should happen to a vehicle this new.I brought it to the dealer and was told it’s not replaceable because it’s an “outside influence.” I then contacted Kia directly, opened a claim, and was told the service district manager (Nick Verna) would look into it. Nothing was done.This is a joke. Kia brags about their warranty, but when it comes time to actually honor it, all you get is the runaround. This isn’t the first warranty issue I’ve had, and every time it’s the same story: excuses and no coverage.I was considering staying with Kia after our leases were up, but now the decision is clear: never again. I would never recommend Kia to anyone. Their “industry-leading warranty” is nothing but false promises.Kia, you’ve lost my trust.
Aleida Corrales
Title: Catalytic Converter Failed at 89K – Kia Refused Warranty
I’m sharing my experience with a 2023 Kia Sportage Hybrid that showed a P0420 code (Catalyst System Efficiency Below Threshold) at just 78,000 miles. I immediately visited the dealership, but the check engine light had turned off during inspection. I was told to return when it came back. By the time it did, the mileage had reached 89,000—and Kia refused to cover the $6,235.12 repair, citing the 80,000-mile warranty limit.The vehicle is registered under my wife’s name, but I’m the one who drives it daily, handles all service visits, and submitted the complaint myself. Kia’s response was simply that the warranty had expired, with no goodwill adjustment or technical review—even though the issue was first reported before the warranty limit.This is extremely disappointing. Catalytic converters in Toyota and Hyundai hybrids typically last well beyond 150,000 miles. Kia’s refusal to acknowledge this premature failure feels unfair and dismissive.If anyone else has faced similar issues, please share your experience. I’m currently escalating the matter to the Better Business Bureau and the Texas Attorney General.
Mohamed Elakshar
Everything is plastic, terrible quality. Do not buy any Kia
Car drives okay at best.. everything is squeaky on the inside, it may look slightly nice but nothing actually is. A majority of everything on the 2025 k5 is plastic.. bumper rubbed a parking block and ripped half of my bumper off.. was just held on by a few tiny little clips. Just overall not happy with it. Especially for 35k I could’ve got a Toyota that’s a lot higher quality.. will never be buying a Kia again.
Chance Jacobs
Garbage rolling off the assembly line
If I could leave a review on here it would be this:If I could put less than one star I would. They would hands down be a -5 star rating. I bought my 2020 Kia Telluride last year. I come to find out that it burns through oil. Upon further research I read countless stories of others having the same exact issue that is affecting me. The common denominator in all this is Kia’s response. They refuse to have any accountability it the shoddy vehicles they put out. I have been dealing with customer service for three days now and they are a joke. All they care about it the money they have and not about the quality they send out to consumers. Kia, do better. Where is our recall? Why must we fight for this? Do the right thing and have integrity. I guarantee you company handbook has a whole section on integrity, service, quality and ethics. Maybe you need to reread that.
Nicole McCreary
If you are vehicle shopping do NOT buy a Kia
If you are vehicle shopping, DO NOT buy a KIA!I am not one to speak out, and I had hoped Kia would step up and do the right thing. However, I have gotten no relief from Kia Customer Care (they have ghosted me) and Safford Kia of Fredericksburg has been horrible. Between having us put close to 3000 miles on our vehicle only to find that the oil consumption we were experiencing was “satisfactory for KIA” and would not be covered by their “wonderful” warranty, and then accusing me of removing the “seat belt mount prior to service” when they inspected my SEATBELT THAT PULLED OUT OF THE CAR FRAME AT THE BASE. (I’ve never heard of such a thing!) They were going to charge me to check the status of the other seatbelts in the vehicle. Although it is a 2018, our Sorento only has 76000 miles on it (after they made us put the extra 3000 miles on it to check the oil consumption issue). Has my family been riding around with faulty seatbelts this whole time? KIA doesn’t care. From my experience, they do not stand behind their product and do not care about their customer’s safety in their product.Just to top off the story, I approached the manager at the dealership and explained to him that I do not feel safe in this vehicle anymore. He quickly offered to make it right and offered us $4000 cash for it! OR, we could trade it in for a whopping $7500 and buy a brand new KIA! He then went on to explain that the newer vehicles are made SO much better than the older ones. And they have a GREAT WARRANTY! Been there, done that. No thank you.(Just another thing....we have also had to have the Fuel Pump replaced since it developed a crack in it. )My advice to anyone looking for a new or used vehicle….do NOT buy a KIA.
Lisa Summers
