After more than a month of unprofessional back-and-forth with customer support, I was finally given an address to send my faulty device to for a refund. Sent it 20 days ago, the package arrived 14 days ago. No response.
Bought other half a Q6 that had a faulty switch from brand new, reached out to them, they sent me 5 new switches immediately. I don't doubt prior reviews - but my experience with them customer service wise has been great.
Very similar to other reviews. I bought a B1P-K8-UK directly. It had faulty cursor keys. I reached out to the support team who drip fed me one thing to try at a time (update the firmware, use a test matrix, remove and reattach the keys) - each step with multiple days in between responses and with instructions that didn't work first time. Finally, they admitted the keyboard was faulty but only offered to ship me a replacement if I paid a 10 Euro shipping fee. On what planet is this legal or morally okay to demand further fees from the customer when they have provided the customer with a non-working product! I declined this 'offer' and they stopped replying to me. I wish I had read the TrustPilot reviews to begin with, but hopefully my review along with all of the others can be a warning to potential future customers. Avoid!
Return Policy ! No local warehouses..everything has to go back to china.Shipping has to be done privately before return, costs as much as the keyboard itself.
I bought two C2 Pro keyboards from Keychron Australia based on their website saying "RGB lighting and hot-swappable switches". What arrived had white backlight only and permanently soldered switches. When I emailed them with screenshots of their own website, they admitted the RGB was a "wording error" and said they don't actually stock hot-swappable versions in Australia - yet it's still advertised as a feature on their .au site. They refused to replace the keyboards with ones matching the advertised specs. I paid with paypal and have requested a refund via them. If you don't stock certain features in Australia, don't advertise them on your Australian website without making it obvious during checkout. This is misleading and I reported them to the ACCC. Save yourself the hassle and buy from somewhere else...
This is honestly the worst online shopping + support experience I’ve ever had.I placed an order on January 6th and heard nothing for two weeks. Only after contacting support myself did I receive any information, and even then I was first told that only a palm rest was out of stock. Days later, I was informed that the keyboard itself was also out of stock — with no restock plans.I asked whether they had a comparable alternative, and they suggested a keyboard costing $230, while the one I originally ordered cost $80 — nearly three times the price. Despite the situation being caused entirely by their lack of stock transparency and communication, I was expected to pay the full price difference, with no goodwill, discount, or flexibility offered.Nothing was communicated proactively, and the order was eventually cancelled after more than three weeks. Extremely poor handling and communication throughout the entire process.
I ordered a keyboard with a coiled cable from Keychron. The cable was nonconforming as it would not plug into the keyboard. When I reached out to customer service, they informed me that they had deliberately designed this cable not to work with the keyboard. The company refused to provide a refund or a replacement. The suggested solution they gave was that I gift the cable to someone else.
I purchased a Keychron Q2 Pro which arrived defective and unusable on first use. Delivery took approximately two weeks from the order date.From the very first day, single key presses produced grouped outputs (for example A → ASDF, C → ZXCVB), Caps Lock toggled randomly, and normal typing was impossible. The defect was reported on the day of delivery.I fully cooperated with all support requests:• Testing on Keychron’s official test page• Multiple videos• Serial number and system tests on Windows and macOSDespite clear, reproducible evidence, Keychron refused a cost-free return and insisted on repair or component replacement for a brand-new (DOA) product. When I declined repair due to loss of confidence, they reclassified the case as a “voluntary return”.They then stated I must pay the return shipping myself, even though returns are handled outside the EU (typically Hong Kong). For a heavy all-metal keyboard, this can easily cost €50–€100+, which is completely unreasonable for a product that was defective at delivery.This contradicts EU consumer law (Directive (EU) 2019/771), which states that defects present at delivery must be remedied at no cost to the consumer, including return shipping.After days of back-and-forth and full cooperation, I was left with no option but to initiate a Mastercard chargeback.The product might be good when it works, but after-sales support is exhausting, rigid, and consumer-unfriendly when something goes wrong. I strongly recommend buying Keychron products only through local (EU) retailers to avoid this situation.
jesus christ this is terribleasked for simple customer support, got told its not in warranty and buy a new one.
Last November I bought a K10 QMK (ISO Layout) - Version 2 which is well-made with quality materials. However, it took 3 weeks to arrive, and the wireless Bluetooth interferes with my Logitech ERGO M575S mouse. Getting customer support has been a nightmare. The support is provided by Willdesk and is beyond terrible. I had to email them 3 times before I got a reply. The monosyllabic questions that followed didn't fill me with confidence, and I am still waiting for their reply.You will notice on their page that not all the keyboards have reviews, and most of those that do, don't have many. Keychron only keeps the positive, top scoring reviews! A month after I bought my keyboard, I received an email asking me to write a review. My review wasn't dissimilar to this one, I talked about my experience and scored it 2 out of five. The review was published, but it disappeared after a few days! Keychron cannot be trusted, AVOID!
Very unprofessional customer support.
I got the lemokey p1 in October 2025. There was an issue with the keys activating on their own randomly. I contacted support in November, did some troubleshooting as they asked. The PCB was decided to be at fault. They send a new PCB which is in their policy but had I have known the poor support I would get I would of just asked for a refund at that point. Anyways, They send the new PCB in early Decemeber. I did not get the replacement until the 1st week in Jan. Ideally I didnt want to take the board part myself having spend quite a lot of money on a fully build board and now I have to spend hours fixing it myself. That didnt sit well with me. Anyways I went alot and stripped the board to only find the PCB they send was not correct! and that the enter key area of the board was not the same. I took a picture and send this to support. At this point I was frustrated of all the time I was wasting dealing with support when it would of been quicker to just return the board for replacement. I asked for a replacement or refund. They emailed back saying the replacement PCB was indeed correct even though the photo clearly showed it wasnt(like they didnt even look at the image the first time). They asked for a video of me putting the new PCB in the board and refused to offer a return as its now over the 30 days. Which was only caused by there poor support in the first place. The product itself is actually good with makes this even more annoying. But I cannot reccomend this company please shop elsewhere.
Seen a lot of negative reviews here but my experience has been good.I have been using the K2 HE wireless keyboard for several months now without any issues.The keyboard is of a good quality, came well packaged and arrived 2 weeks after ordering. I use the keyboard a moderate amount daily for general use and gaming. With the LED backlights off it will usually last 1-2 weeks on a full charge. The keyboard feels great to type on and is responsive when playing games.It's a really great looking keyboard. The rosewood sides are a very nice touch and the LED backlights are bright and colourful. The toggle switch is very convenient to swap between bluetooth/dongle/cable and windows/mac. This is particularly useful when switching between two machines (for example PC/iPad).
I purchased a Mechanical V3 Max UK ISO keyboard and it arrived with two major issues. The “@” key was incorrect for a UK layout, and the USB-C receiver was faulty straight out of the box.I contacted Keychron support immediately. They repeatedly assured me that they would send a replacement key and a new USB receiver ASAP. That never happened. I followed up multiple times over several weeks and every response was the same copy-paste promise with no action.After more than a month of chasing them, they started giving dodgy excuses. One of them was that they needed to “custom make” the keycap, which makes no sense when their own store clearly shows full stock of UK ISO keycaps. It felt like they were just trying to delay until I gave up.No tracking numbers, no proof of shipment, no resolution. Just empty promises and time wasting. For a company selling premium keyboards, this level of after-sales support is unacceptable.Great products mean nothing if customer service is this unreliable. I would strongly advise anyone considering Keychron to think twice, because if something goes wrong, you are very likely on your own.
I received a full refund of €53.09 from Keychron overnight, with no return required.The team handled the resolution very quickly and professionally. Thank you so much for this smooth and courteous process!This shows Keychron really cares about customer satisfaction when it matters. I’m very happy with the outcome and happy to recommend their products.5/5 – Excellent refund service, highly appreciated!Short & Enthusiastic Variant (also 5/5):Full and super-fast refund of €53.09 from Keychron – no return needed!Big thank you to the team for the quick, professional, and hassle-free resolution.Very satisfied – would buy from Keychron again.5/5!
I bought a keyboard which was receiving no shipping updates. 11 days after I had bought it, I contacted the support about it and they told me it was out of stock. They hinted at it coming back in stock but after a lot of back and forth they eventually told me it would never be restocked. I can't recommend buying from their website.
Truly appalling customer service. I’m glad I paid using PayPal, because I had to open a dispute just to get my money back. They ignored most of my messages.I would not recommend buying from this seller. The lack of communication and responsibility is completely unacceptable.
I am extremely disappointed with my experience purchasing the Keychron Q1 Max.The product listing was misleading. At no point during the purchase process was it made sufficiently clear that the keyboard I received would not meet my expected connectivity requirements. The way the Keychron Q1 Max is presented creates a reasonable expectation of modern wireless functionality, yet the limitations are not communicated clearly or prominently at the point of sale. This lack of transparency directly resulted in me purchasing a product that does not meet my needs.The situation is made significantly worse by the returns process. Although a return is technically offered, the company refuses to refund the original shipping cost and requires the customer to pay for return shipping to Hong Kong. This means the customer absorbs all shipping costs for a product that was poorly described, making the return option financially impractical.Importantly, the original shipping cost is not clearly disclosed on the website or during checkout, which further undermines trust and falls short of reasonable consumer transparency.As a result, returning the keyboard is simply not worth it, and I am left having to resell the item independently to minimise my losses.Overall, this has been a frustrating and unfair experience. I would strongly caution potential buyers to read the specifications very carefully and be aware that if the product is not as expected, the returns process heavily favours the seller at the customer’s expense.I will not be purchasing from this company again.
The product I recieved is great but my shipment came in a fully opened package. My keyboard arrived but the mouse was missing. After reporting this to customer service they wanted to give the carrier a chance to respond. After over a month I reached out again and they offered the email for the carrier or supplier to take it up with them. Completely unhelpful and took no responsibility for their ow product and choice of contracted businesses. I have cancelled payment.
Zero after sales service. Bought a $200 keyboard. They wasted 2 months of time saying they will send a replacement - they did not.Plenty of quality control issues. Pathetic customer support.
