Keurig K-Supreme -garbage
Bought a Keurig K-Supreme and in less than 4 months machine stopped working!Very disappointed.
Sandra
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Customer Reviews
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60 reviews
I wish I could leave no stars
I wish I could leave no stars - customer service is beyond horrendous - my Keurig account was hacked- I called immediately and reported it - the merchandise was still shipped and my account was still charged. Numerous phone calls to customer service resulted in promises to resolve the matter, and then nothing.
Ruth Heitz
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This company is an absolute joke
This company is an absolute joke. I have been told multiple times that corporate would contact me and crickets. The worst customer service you could ever imagine! Save yourself and buy a different brand besides keurig!
Matt Blanchard
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Just got off the phone with their…
Just got off the phone with their customer service. Their policies are horrible. My product is not even a year old. And because I can't find my receipt, they cannot help me get a replacement for a coffee maker. That's not heating up my coffee. I'm very disappointed, will not be purchasing another one. I don't understand how companies want to keep customers but can't help them when they need very sad
A.martinez
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Absolutely the worst purchasing…
Absolutely the worst purchasing experience I’ve ever had. I ordered directly from their site and my order never arrived, yet they still charged my card twice. Trying to contact customer service was a nightmare — endless hold times, automated replies, and zero help. When I finally reached someone, they couldn’t resolve anything and offered no real solution. To make matters worse, the coffee maker I eventually received stopped working just weeks after first use. Completely overpriced garbage with zero support — save your money and buy elsewhere.
Aurelio Ruiz
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We're leaving Keurig for Nesspresso
About 10 years ago I had an issue with the first Keurig unit we purchased. I contacted Keurig Support and had the absolute best experience. I wrote a review saying all product support groups should be built like Keurig's.Well, unfortunately, things change. About 5 years ago we upgraded to the new Keurig K-Supreme Plus® SMART Single Serve Coffee Maker. Everything worked fine for the first year but then the bottom fell out. I cannot remember the specific issues we had but my records show Keurig sent us two replacement units two years ago. It was also a rather difficult interaction with support. Then about a year ago I discovered the WiFi was not working on the unit. I worked with Keurig Support numerous times and no one could figure out what was wrong. I then asked them if we could simply get a replacement unit. Their answer was a flat out "NO". Evidently my warranty had run out. I told support that this was one of the main reasons we paid extra and upgraded to their top of the line unit. But, unfortunately, they didn't want to hear about it. I even escalated within support and still nothing.I can no longer recommend Keurig at all. If I'm going to pay good money for a coffee maker, I expect top of the line customer support. Leaving a customer high and dry with no WiFi is unacceptable as far as we're concerned. My wife and I recently decided to do away with the Keurig unit all together and go with Nespresso based on my children's recommendations and a few other people. Plus, we searched the internet for reviews and it appears Nespresso is overall better than Keurig. My birthday is coming up so we're purchasing a new Nespresso unit to replace the broken Keurig.
Adam Schwartz
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I have had 3 K Supreme machines fail in…
I have had 3 K Supreme machines fail in the last year. One only 4 months old and bought from Costco so they took it back. The other 2 naturally were just beyond a year old so wound up in the trash. Those were $150+ machines. The failure was no power in the machine, checked plugs, tried others but no lights or power on. I have spent my last dime on Keurig. Will now be buying other brands. Their "customer service" is useless and of no help whatsoever. This company is dying.. Steer clear.
Mike
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Great product Shipping meh
We really enjoy Keurig products and the giant selection of coffees and goodies but they take too long to get my orders. Compared to another company I would get my coffees in just a few days or less. With Keurig it takes over a week to get.
Margeaux Starr
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Keurig Put Auto Delivery in Twice, Won’t pay for return shipping
Looks like it’s not just me that had a bad experience! Keurig put my auto delivery order in twice when I asked them over the phone to deliver it early. So nine days after the first one arrived I wasn’t monitoring alerts that another order was coming, and when I did notice I went online and the site was down. Calling customer support is abysmal as others have mentioned it takes forever and I got transferred to second tier than corporate just to be told they would not pay for shipping back. I’ve been a customer with auto shipping for ten years. I’m now going to try to not buy Keurig products ever again and warn everyone I know.
Dee Q
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I would love to rate the product but…
I would love to rate the product but the delivery service via Purolator makes it impossible to do this - it's been more than 3 weeks now and Purolator still hasn't delivered the parcel, and no one seems to be taking any responsibility. Keurig won't do a thing because it's out of their hands and Purolator is the WORST shipper in the world. I wouldn't buy anything directly from Keurig ever again.
Janice Forsyth
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SIGNIFICANTLY POOR CUSTOMER SERVICE
I have been a customer both with my two businesses and personal home use for over 10 years. My husband was recently in the hospital for 90 days, and due to all stress and trauma I was going through with his health issues, I missed canceling a subscription order by ONE DAY on January 15, 2026. As of today FEBRUARY 11, 2026, I have received the 2nd notice that I must pay to return the order even though I went online and cancelled the subscription on January 15, 2026, and on the same day I called in and told the rep that I needed the order cancelled. They sent it anyway, and now they want me to pay for the return. No compassion or understanding of my husband's health crisis. Told the rep I would never buy another Keurig product!
Denise Ramsey
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K Supreme stopped working after…
K Supreme stopped working after descaling. Called the company and they wanted me to pay to have it replaced. Their machines are pieces of trash and do not work more than a few months at a time. I would not recommend anyone buying anything from this company.
B Brown
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Coffe maker last 3 months and won’t…
Coffe maker last 3 months and won’t turn on. They won’t warranty it because I don’t have the receipt. What a price of crap their products are.
Krystall Scheer
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Keurig Is a piece of junk!!
I have bought my wife three of the one cup Keurig's. The first one she has had for long time the other two broke down in months. I will not spend our money for a third piece of junk!!!
Marty
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I called to cancel my auto ship on…
I called to cancel my auto ship on coffee pods. I was informed by customer service it was cancelled along with all future shipments. A few days later I received an email from Keurig stating my shipment was “being prepared.” I called and spoke with another non-English speaking representative that put me on hold for an extended period of time because he was notifying the dept to cancel this shipment. He came back on the line and confirmed it will not be shipped nor will my card be charged. Several days later, there is a Keurig box on my porch. I left it there and called the customer service again and told them to come pick it up. Not my problem to take it to the UPS store to ship back. They said I would have to pay for return shipping. Again, not my problem when they have incompetent staff telling me one thing all while doing another. My call was escalated to a manager/supervisor who said that he will go back and review my phone calls because all calls were recorded and they didn’t know I cancelled this shipment; just the future shipments. He said it would take 2 days but I waited a full week and called back. They said “yea we listened but there’s nothing we can do, you have to pay for the return shipping.” I said, “so you heard the part where I said NOT to ship, not to charge my card, and cancel everything? Well, from here I will file a dispute with my credit card company stating this was an unauthorized charge.”
Jumajai
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Stinks
We have had a couple. They all stunk. The latest one stops brewing before the elected number of ounces every time it is utilized. It is also weak coffee. I will be going to the convenience store every morning to purchase coffee. Keurigs are not worth the money.
John
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I have been a Keurig Customer since…
I have been a Keurig Customer since they came out, I think I’m on my fifth or sixth Keurig. I followed the instructions did the descaling according to the manufacturers instructions and as soon as I was done my coffee maker was dead. It would not turn on I unplugged it. I let it sit out for 24 hours. I took the water reservoir off replaced it tried different outlets everything and it was dead. Called Customer Service to talk to him about it and since it’s just out of its warranty, there was nothing they could do but give me a 50% discount if I bought 12 boxes of coffee over the next year. Was told I could purchase one with a coupon that would be sent to me in my email, but it had to be used on their website never received it called and said no that’s not what they do. It was a total nightmare. They lost me as a customer.
AJ
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Worst experience I ever had with a…
Worst experience I ever had with a company. Usually I buy things on Amazon but decided to purchase directly from Keurig.com that was a BIG mistake. I wanted the Keurig SMART coffee machine for the $129.99 got the NON-smart machine instead. I asked if I could return it brand new never used just received and was told sure but I have to pay for return shipping. Absolutely ridiculous. NEVER have I had to pay to return ANYTHING from Amazon before. I will NEVER BUY OR RECOMMEND ANY KEURIG PRODUCT EVER!
ELM
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Customer service sucks
Update: not that it improved my opinion, but evidently the rejection is done by AI, and when I replied to the rejection email, I got no answer from Customer service, but 4 days later I received a new replacement.Customer service sucks. Have an 8 month old Keurig Duo that I bought on Amazon. I love it, but it quit brewing immediately after I finished descaling. I tried all their remediations, and nothing helped, so the asked for a pic of the S/N and copy of the receipt. Sent both and almost immediately received a notice that the warranty could not be honored because of at least one of 6 reasons, none of which applied. So I guess my choice is either buy a new one or switch brands. You guess which is most appealing.
Beki McKown
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How could such a large company Fail so…
How could such a large company Fail so utterly Bad? Following my horrible experience trying to order Keurig coffee cups from their website, I honestly felt it had to be a Fraudulent scam site. But no! It's actually the Real Keruig website. They charged my card 3 times...got the order wrong, and their OFF-SHORE customer no-service was clueless. Stay away, you've been warned. : /
Brad
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