Fast Delivery
I was genuinely surprised by how fast the delivery was. I ordered a Holy60 case and it arrived within 2 days with no damage at all. Great experience!
Jay
Was this helpful?
K
Customer Reviews
Write a ReviewFilter:
60 reviews
Excellent Experience with KBDfans
I had a great experience shopping with KBDfans. The quality of their products is consistently high, and it’s clear they pay attention to detail. Everything arrived well-packaged and exactly as described, which made the whole process smooth and stress-free.Communication and order handling were solid, and overall the experience met my expectations. KBDfans is a reliable store with great products for keyboard enthusiasts, and I would definitely recommend them and order again in the future.
Dan
Was this helpful?
Great Quality
Really happy with my keyboard kit. It came a lot sooner than I expected and was very affordable for the quality provided. Also, the Typeplus x YIKB stabilisers are probably the best I've ever owned even though I haven't modded them at all. Shipping was also a lot cheaper than I expected! Overall, I'm very happy with my experience, and will definitely be buying from KBDFans again.
John
Was this helpful?
Great customer service
Purchased an Athena 1800 keyboard for my next build. The PCB sadly arrived damaged. But KBDFans’ customer service team not only sent me a new one for free, they tested the PCB before sending it and sent me a video of the test. That extra piece of mind meant a lot to me, given the shipping times from China to the US can get lengthy. New PCB arrived within a week, and the keyboard is now doing great!
Caden Hayes
Was this helpful?
free replacement after accident
I static shocked my custom keyboard about 6 months after building it since I live in a dry area during winter, which ended up completely frying the middle row of my pcb.So I reached out to customer support and showed them the issue and they are sending out a free replacement pcb!Super quick customer service, very kind and friendly and he knew what he was talking about. I highly recommend this company, not just for their assistance but they also have really nice boards. Shoutout Jean in customer support for helping me
L H
Was this helpful?
Fantastic Assistance from Customer Support
I had made a very stupid mistake and put in the wrong email address when I placed my order. I was worried I somehow screwed up this pretty expensive purchase, but Jean was very patient and helpful and made sure everything worked smoothly. Very responsive and helpful and informative, a lovely customer service interaction! Would reccomend KBDfans based on the quality of Jean's support.
Ben Byrd
Was this helpful?
Great customer support specifically…
Great customer support specifically from Jean via live chat. They helped me locate my order promptly. Very impressed by KBDfans customer support.
Robert
Was this helpful?
Jean from KBDfans is really helpful
Jean from KBDfans is really helpful. He helps me solve basically all the questions I have for the keyboards I purchased.
Liu He
Was this helpful?
Jennifer from Customer Support was able…
Jennifer from Customer Support was able to help me with any issues / questions i have had. Really respectful and understanding.
dewd
Was this helpful?
inadequate customs declaration
I ordered a GT80 for $149 USD including shipping. Because the shipping cost wasn’t declared on the customs documents, DHL applied the highest rate, increasing the total to €179.This meant paying around 50% extra on top of the actual item value of $126 USD, including nearly €60 in tax and handling fees.Additionally, some essential parts were missing and had to be resent. Due to incorrect declaration, I incurred almost €30 in extra charges for parts worth just $5 USD, which should have been delivered free as “free replacement / no commercial value.”Altogether, the additional costs could have nearly paid for a second case. After a PayPal dispute, the overpaid fees were refunded — but I would not repeat this experience.
Steve
Was this helpful?
Fan of KBD Fans
Couple things:I was nervous about ordering from China for all the normal reasons sending hundreds of dollars to another country can be stressful. My purchase shipped very quickly and I got updates as soon as it cleared customs. Super easy. Second - I made a mistake on my order and realized I missed something critical. I figured I was basically sol but I tried customer service and immediately got a response with a solution to my problem. Jean was very helpful and responsive! Looking forward to my next order. Thanks, KBD Fans customer service.
Richard Main
Was this helpful?
An absolute pleasure to work with
An absolute pleasure to work with, as a newcomer I ran into a few issues with software flashing and they were fast easy to work with and friendly. I can't recommend them enough
E Money
Was this helpful?
Unmatched Value for Money!
People complaining about the import tax should've expected as such as with any product imported from elsewhere.Even including the tax the value for money is incredible - I was provided with any necessary accessories to customise my keyboard however I liked, all the keycaps, spare switches, spare backplates and more. Not only that, but the build quality is phenomenal, all complemented by good customer service and an active live chat.Second time returning and not disappointed. Will be back again!
Matt Taylor
Was this helpful?
Excellent customer service
Excellent customer service! Very quick and friendly and they helped me edit my order no problem. Thank you!
em
Was this helpful?
ordered a keyboard in a color that they…
ordered a keyboard in a color that they said was in stock after purchasing was told they made a mistake and they didn't have the color I ordered in stock to which I was sent the different color and the order wasn't cancelled when trying to return it was told I had to pay to ship it back which is about $70 some dollars to get the refund for the $130 keyboard when talking to support was told there was nothing they could do for me even though they made the mistake I never bought something from a site that said they had something in stock when they didn't and send you a different color and think you are supposed to just be ok with it then told to send it back but I have to pay for shipping cost very unprofessional and was not given any chance to be able to fix it overall a waste of time and won't ever try to buy another one of their products again
XxBigBradleyxX
Was this helpful?
Great products and support!
Great products and support!I was unlucky with some keycaps I got, but KBDfans replaced the faulty keycaps without any hassle and very fast with shipping from China to Sweden! I have so mandy KBDfans products and all are great quality and always get great support!Thank you and ill be back! :)
Kristofer Malmberg
Was this helpful?
Good quality, packaging and shipping
High quality keycaps, excellent original designs, shipping only took 5 days from China to Belgium with no important damage or shuffled keycaps thanks to the very sturdy hard cardboard box and solid plastic trays.I decided to get PBTfans X-ray after being interested in the set for a while and I'm not disappointed, they sound, feel and look great.The prices are also pretty good for a premium keycap set, especially one as unique as this.Edit: Ordered two more times after writing this review and it went flawlessly, support was very responsive and pertinent, would still absolutely recommend.
Claire Léon
Was this helpful?
Terrible customer service they take so…
Terrible customer service they take so long to answer I'd they even do.
Josh
Was this helpful?
Terrible customer service and extremely shady company
Ordered the Tofu65 2.0 pcb to replace my Tofu65 original pcb, and that's my mistake as those two are incompatible. I opened the packaging, then put it back when i realized my mistake. After contacting them about a refund, they told me it was still ok to return but I'd have to pay for shipping AND mark it as an item valued below $40 so they don't have to pay extra taxes. That's a straight up lie and so shady, and on top of that the shipping cost nearly $30. I called it quits and I just have an extra pcb sitting around now. I have never had a good experience with KBD fans and if I ever look for new keyboard parts I will absolutely stay away from them at all costs. Waste of space
Max Oro-Hahn
Was this helpful?
Excellent customer service
Excellent customer service, messaged them on instagram and got a really prompt and clear response, also helped to clarify layout and colour compatibility. Really recommended!
Benjamin Seah
Was this helpful?