Two major issues within one year + terrible customer service
Within a few months of purchasing my headphones, a button snapped off. Replacing with a personalized version would have cost more, so I had to go with the general version. After resending me a shipping label (the first was incorrect) I finally was able to send the faulty headphones in for a replacement. Then, about 6 months later, my headphones started glitching when used on my PC. I texted with customer service, and the representative said they would send me an email with suggestions within 10-15 minutes, but the email never arrived. I then used the Chat With Us function, but instead of answering my question, the customer service representative sent me a link to an external website that required me to spend $1 for a subscription trial ($35 a month after, so I had to make sure I canceled in time). The external app prompted me to spend another $18 for a phone call, which I obviously declined, then the rep ghosted me, so it was a waste of $1 and my headphones still don't work properly. Within one year, my headphones have had two major issues, and customer service has been atrocious both times. I can't believe I spent over $100 on this product.
nutmaeg
Two major issues within one year + terrible customer service
Within a few months of purchasing my headphones, a button snapped off. Replacing with a personalized version would have cost more, so I had to go with the general version. After resending me a shipping label (the first was incorrect) I finally was able to send the faulty headphones in for a replacement. Then, about 6 months later, my headphones started glitching when used on my PC. I texted with customer service, and the representative said they would send me an email with suggestions within 10-15 minutes, but the email never arrived. I then used the Chat With Us function, but instead of answering my question, the customer service representative sent me a link to an external website that required me to spend $1 for a subscription trial ($35 a month after, so I had to make sure I canceled in time). The external app prompted me to spend another $18 for a phone call, which I obviously declined, then the rep ghosted me, so it was a waste of $1 and my headphones still don't work properly. Within one year, my headphones have had two major issues, and customer service has been atrocious both times. I can't believe I spent over $100 on this product.
nutmaeg
Worst headset one could ever buy!!
Worst headset one could ever buy!!I have to go to the output and connect it manually to my laptop all the time, and still keeps disconnecting.Worst headset I ever had, even unbranded Chinese headsets from Amazon and Ebay were better
Paul -
Worst headset one could ever buy!!
Worst headset one could ever buy!!I have to go to the output and connect it manually to my laptop all the time, and still keeps disconnecting.Worst headset I ever had, even unbranded Chinese headsets from Amazon and Ebay were better
Paul -
Sound Quality - Good Enough; Battery Life: Zero after 1 years
(JBL Flip) The Sound Quality is decent considering the price range. However, after just over a years, my JBL Flip does not seem to work off the charger anymore.If I want to use it, I have to plug in the charger before turning it on. Even after charging it over my sleep, once I unplug it the following morning, it still would not turn on.It felt like it has become a nor-wireless/cableless speaker after the 1-year warranty expires.Sound Quality is decent for a desk speaker, but gutted still since I bought this to be used when I am out.
Ryan
Sound Quality - Good Enough; Battery Life: Zero after 1 years
(JBL Flip) The Sound Quality is decent considering the price range. However, after just over a years, my JBL Flip does not seem to work off the charger anymore.If I want to use it, I have to plug in the charger before turning it on. Even after charging it over my sleep, once I unplug it the following morning, it still would not turn on.It felt like it has become a nor-wireless/cableless speaker after the 1-year warranty expires.Sound Quality is decent for a desk speaker, but gutted still since I bought this to be used when I am out.
Ryan
Earpads on my headphones literally fell…
Earpads on my headphones literally fell off. And not even after vigourous use.
Ava Lan
Earpads on my headphones literally fell…
Earpads on my headphones literally fell off. And not even after vigourous use.
Ava Lan
Most disappointing customer service
JBL makes good products, but unfortunately my experience with their customer service was very disappointing. My order was never delivered due to a failure by DPD. The courier’s tracking clearly shows that the parcel was returned to their depot and is on its way back to the seller. I never received the item. DPD advised me to contact JBL to arrange a redelivery. I contacted JBL immediately and requested redelivery to my home address instead of a locker. I was told the case was under investigation and asked to wait seven days. More than a week passed with no update or resolution. What I do not understand is why JBL insists on waiting for the parcel to be physically returned before issuing a refund, when the item was never delivered to me in the first place. I would understand this requirement if I had voluntarily returned the item and they needed to inspect its condition. However, this is not the case. The delivery failed and the situation was entirely outside my control. Despite clear tracking evidence, I was left waiting indefinitely for a refund. This was frustrating and avoidable. JBL’s products are good, but customer service lacked flexibility, urgency, and a customer-focused approach in resolving this issue. They just keep on stalling me for days. I already filed a dispute to recover payment for an item that was not received. Overall, this has been one of the most disappointing customer service experiences I have had.
YD
Most disappointing customer service
JBL makes good products, but unfortunately my experience with their customer service was very disappointing. My order was never delivered due to a failure by DPD. The courier’s tracking clearly shows that the parcel was returned to their depot and is on its way back to the seller. I never received the item. DPD advised me to contact JBL to arrange a redelivery. I contacted JBL immediately and requested redelivery to my home address instead of a locker. I was told the case was under investigation and asked to wait seven days. More than a week passed with no update or resolution. What I do not understand is why JBL insists on waiting for the parcel to be physically returned before issuing a refund, when the item was never delivered to me in the first place. I would understand this requirement if I had voluntarily returned the item and they needed to inspect its condition. However, this is not the case. The delivery failed and the situation was entirely outside my control. Despite clear tracking evidence, I was left waiting indefinitely for a refund. This was frustrating and avoidable. JBL’s products are good, but customer service lacked flexibility, urgency, and a customer-focused approach in resolving this issue. They just keep on stalling me for days. I already filed a dispute to recover payment for an item that was not received. Overall, this has been one of the most disappointing customer service experiences I have had.
YD
Great customer service
Great customer service, very helpful. My headphones stopped working after more than a year. And they replaced them with new ones
Daven mer
Great customer service
Great customer service, very helpful. My headphones stopped working after more than a year. And they replaced them with new ones
Daven mer
Extremely disappointed
Extremely disappointed in their service. I placed an order for the company I work for (not cheap might I add) and the ETA had passed so I reached out to their chat support because they deactivate my account so I couldn't even look up my order on their website. I had to ask where my order was then to my surprised I was informed that they canceled it! I am blown away by this process. We were all relying on this item for something we are doing within the company. If you place a largish (80 clip speakers) order, don't expect to get it or even be notified they canceled the order.
Anonymous
Extremely disappointed
Extremely disappointed in their service. I placed an order for the company I work for (not cheap might I add) and the ETA had passed so I reached out to their chat support because they deactivate my account so I couldn't even look up my order on their website. I had to ask where my order was then to my surprised I was informed that they canceled it! I am blown away by this process. We were all relying on this item for something we are doing within the company. If you place a largish (80 clip speakers) order, don't expect to get it or even be notified they canceled the order.
Anonymous
I ordered the product from jbl but they…
I ordered the product from jbl but they delivery as a empty box i report to their coustomer care as well they take 1 month of time after that they said your claim has been rejected they didn't give an proper information
Ragul Ragul
I ordered the product from jbl but they…
I ordered the product from jbl but they delivery as a empty box i report to their coustomer care as well they take 1 month of time after that they said your claim has been rejected they didn't give an proper information
Ragul Ragul
How long does it really take to replace…
How long does it really take to replace a product? Customer service is robotic and not solution oriented. Keep getting asked to supply information (even copies of communication they themselves have sent..!!). Over a month later and my damaged product still not replaced. This is my third pair of headphones and they always go defunct in a short space of time. Would not recommend this brand at all!
Home Owner
How long does it really take to replace…
How long does it really take to replace a product? Customer service is robotic and not solution oriented. Keep getting asked to supply information (even copies of communication they themselves have sent..!!). Over a month later and my damaged product still not replaced. This is my third pair of headphones and they always go defunct in a short space of time. Would not recommend this brand at all!
Home Owner
So far
So far, I have replaced three JBL headphones, and all of them have broken from the hinge area. My current headset is JBL Tune 720BT, and it is broken again.Before the hinge broke, the artificial leather on the ear pad started to peel off by itself. After that, the hinge on the left earcup became loose. About one hour later, it completely broke during normal use.There was no drop, no impact, and no rough handling. This seems to be a recurring design or material issue. It is very disappointing to experience the same problem repeatedly with different JBL models.
Sudem Karakuş
So far
So far, I have replaced three JBL headphones, and all of them have broken from the hinge area. My current headset is JBL Tune 720BT, and it is broken again.Before the hinge broke, the artificial leather on the ear pad started to peel off by itself. After that, the hinge on the left earcup became loose. About one hour later, it completely broke during normal use.There was no drop, no impact, and no rough handling. This seems to be a recurring design or material issue. It is very disappointing to experience the same problem repeatedly with different JBL models.
Sudem Karakuş
