Poor Customer Service - you need to jump through hoops!
I have a Core I9 14900k processor, which Intel has admitted can cause instability, leading them to extend everyone’s warranty to five years. My system is unstable, yet Intel is making me jump through hoops, which feels unreasonable considering how much I paid for it.To process a warranty claim, they require the serial number stamped on the chip under the cooler. They won’t accept proof of purchase, CPUID, Processor ID, or any other evidence that the chip is in my system.This means I have to disassemble my computer just to give them the serial number, only for the “possibility” of them accepting the claim. It’s an inadequate process that leaves me with an unstable machine and possibly a long time without a computer. My next build will be AMD, and after this experience, I can’t recommend Intel components to anyone.
Paul
Please stop spam
Please stop spam
Romain donatella
the newest cpu its over priced for that…
the newest cpu its over priced for that specs, i mean like u buy a lamborghini with a toyota machine
kaiy
I’m quite disappointed with Intel
I’m quite disappointed with Intel. In my opinion, the quality of their CPUs has declined since the i9-9900K. I’ve had several issues with my new i9-13900, especially stability problems that have also been reported by many other Intel customers. My next CPU will be from AMD.
Peter
i have purchased acer i3
i have purchased acer i3, 12th generation process along with inbuilt UHD Graphics wherein every time i login it displays me the update is pending. Inspite of inbuilt acer application shows system is upto date however, while viewing intel website it displays history of updates not installed in the system along with that few of the updates for which i raised the complaint while taking the screenshot from the uploaded history all those specific date updates were removed. THEY ARE SELLING PRODUCTS TO THE GLOBE BUT TILL NOW CHAT AND CUSTOMER SUPPORT NOT CREATED TO BE PROVIDED INSTANTLY AND WASTING TIME OF THE CONSUMER AS MANY ARE NOT TECH SAVVY AND FOR BASIC QUESTIONS DONT HAVE TIME TO READ EVERYTHING AS THE KEY WORD IN ENGLISH ANOTHER COUNTRY PERSON ASKS THAT IS NOT FOUND IN THE KNOWLEDGE BASE WHICH IS USELESS. INSTANT SUPPORT SYSTEM NOT CREATED INSPITE OF WORLD BEST COMPANY. I AM SURPRISED. I WOULD HAVE NOT WRITTEN IN TRUST PILOT IF THEIR WEBSITE AND SUPPORT WAS EASY ENOUGH TO SOLVE THE PROBLEM WHICH I RAISED AND TIL NOT NOT SOLVED WITH HUGE LIST AND WASTING TIME OF THE CUSTOMER WHO HAS NOTHING TO DO WITH GRAPHICS AND JUST WANT UPTO DATE SYSTEM DUE TO INBUILT GRAPHICS ATTACHED WHILE PURCHASING FROM ACER COMPANY COMPUTER. DO ALLIANCE WITH CHAT GPT, WHICH Atleast GAVE ME REASONS LOGICALLY AND INSTANTLY, RATHER THAN WAITING FOR 24-48 HOURS FOR RESPONSES.
Rahul Kumar
I have a package should have been…
I have a package should have been delivered nov26. Haven't received it now it is saying out for delivery for the last 5 days and still not here. That is terrible service and change thier reason everyday. So still waiting0
Sm lawlor
Solid hardware with reliable support, small issues
In my opinion. The CPU delivers very good raw performance and runs cool under normal loads. The customer support experience was surprisingly smooth and helpful when I contacted them. However, I've encountered occasional minor stability hiccups that required troubleshooting, which holds it back from a higher rating. A capable processor with good support, but not without its quirks.
Rowan Tregarth
Hardware Performs, Support Underwhelms and Overcomplicates
The new CPUs offer solid performance for the price, which is great. However, dealing with customer support for a minor inquiry was a slow and overly bureaucratic process. The website's support forms are frustrating and unclear, making even a simple task needlessly complicated. Good chips, but you're on your own after the sale.
Ryan Waters
Good cpus for a reasonable price
The latest generation seems to be fire, I like how it performs.
Dulamah
Website is complete shambles
Website is complete shambles. I try to contact them and choose processor-and surprise there is no 12th gen on the list plus they ask some stupid serial numbers( at completely different page)etc. How we supposed to know this numbers fitted in machine if windows system in laptop do not show this info! Complete waste of time! Typical big corporation mess!! I boughtaptop with intel first time in 15 years and that will be my last time. I am done with Intel. Laptop should gave no issues but is very slow to even open apps on laptop which take very litle of resources.I try to let them know about issues to fix it -but there is no way to contact them without making up numbers
AB
The shittiest chip provider on Earth
The shittiest chip provider on Earth. Dear Chinese: just don't follow the lead of this totally incapable Company. Updates don't work even as Adminstrator.
Lars Erik Klinger
Software Insider Advantage Programme Useless Support
Software Insider Advantage Programme - complete scam and unprofessional support. Site barely works, and the support ticket mechanism is rubbish, but the worse thing are the staff who are useless.
Chris
Disappointing Policy - Unable to Replace Lost Intel Sticker After Repair
I recently contacted Intel Customer Support to request a replacement Intel sticker for my laptop after the original was removed during a manufacturer repair. Unfortunately, I was informed that Intel only allows one label replacement per customer, regardless of circumstances.While I understand the need for policy consistency, this approach feels unnecessarily rigid. In my case, the sticker was lost due to a legitimate repair process, not misuse or multiple requests. It’s disappointing that Intel isn’t willing to make exceptions for genuine cases where customers simply want to restore the original look of their device.The support staff were polite and responsive, but the policy itself leaves little room for understanding or flexibility - especially when customers have valid reasons. I hope Intel reconsiders this rule in the future to better support genuine customers.
JT
first off i had a issue with my 14900kf…
first off i had a issue with my 14900kf and i can't say how helpful intel and quick at replacing my processor from the other side of the work in 5 days star to finish . bravo intel thank you for making it such a easy time of a warrantee claim
Rowan Wynne
new CPUs good
Intel's new CPU are solid, but they are expensive a bit!!!
Willyam
The CPUs of their are actually nice
The CPUs of their are actually nice. I would choose their CPUs over ryzen amd, but the prices are higher compared to the same ryzen which leaves questions sometimes considering the fact they same.
Rashad Dorell
Cheap and weak processors (Laptops
Cheap and weak processors (Laptops, PC etc) for expensive prices. Intel was never a good option but people chose it because there weren't many options back than; Now AMD it's the boss.
WRDEAD
I HAVE I5 GEN 14KF CS2 CRASHING EVERY 1…
I HAVE I5 GEN 14KF CS2 CRASHING EVERY 1 HOUR 30 MINUTES ITS FUCKINNGG BADD PROCUT WTF INTEL
Binance Binance
Game. Create. And everything else without Intel
Hi,I purchased an Intel Core Ultra 7 265K, which is part of Intel’s official promotion “Game. Create. And everything else.”The bundle includes titles such as Dying Light: The Beast, Sid Meier’s Civilization VII, and additional software tools.I attempted to claim my reward, but encountered persistent technical issues during the verification process. I submitted a support ticket (#236025), but unfortunately received no meaningful assistance.Update: Many thanks to Trustpilot! It works!I've got the master key today.The games were claimed successfully.
Nikos
Horrible Warranty support
Horrible Warranty support, will push back at every opportunity and will try and push you somewhere else Their default mindset seems to be, ask the retailer to sort their mess out
Ibrahim Ibrahim
