The equipment and workouts are great…
The equipment and workouts are great but the software is horrendous. Constantly changes the workout series I was on from the home page so I have to go find it again. I power off the machine after every workout. The interface is slow and laggy sometimes it will hang when finishing a workout, when stating a workout or in the middle of a workout. The frustrating thing is it has no persistent memory so if it crashes 1hr into a workout it’s lost and you have to start from the beginning. I am using the cycle with built in screen. Still using the old interface as the new version is even worse. Ifit get some decent app developers please!
Sydney Tickets
Waste of money, do not buy
Their supposedly high-end machine breaks every 7–8 months. We got the extended warranty, but iFit contracts through UTS, which is a scam. They do not actually honor their policies as written, and our machine has spent as much time broken as working. Until iFit starts making machines that don't break, and as long as they are partnering with UTS, they should be considered a complete waste of money.
customer
Runs
I running is good setup is good BUT, YOU CANT EASILY SWITCH FROM 10-13 MPH. :(My treadmill also made screeching nosies whenever I ran.
David Truszkowski
Great trainers, good content but poor customer service
Great trainers, good content but poor customer service.Been using iFIT since 2021. Recently upgraded to a new treadmill, Nordictrac, and have had both software and hardware problems.Software: Screen kept freezing on startup after an update. Required resets about every 4 days. When I contacted customer service they blamed it on me leaving it plugged in (dedicated circuit with whole home surge protection). I was later contacted by an iFIT software person saying they had deployed a hotfix for the known problem and wanting to know if the freezing problem had gone away. CS flat lied to me.On the hardware issue iFIT handed it off to AIT worldwide. The tech did not show and AIT has not been able to reschedule. iFIT has not been helpful in finding a solution to this problem.
ChrisB
Everything was great but since the…
Everything was great but since the renewal, I can't any more log in with my APP and my email is not longer recognized. My pro account is shown as renewed and paid, but impossible to use the APP!!! And I just can't contact their support team... They don't have any email or human chat, only a US phone number for someone based in Europe...
Quentin Colmant
This Company Customer Service sucks
on Feb. 12, 2025 I purchased a Pro-Form 325 CSX exercise bike and on Feb 18, 2025, my second attempt at registering it, it failed to register. On Feb 20, 2025 i emailed customer service about a problem with resistance and they never replied.I attempted to manually adjust the resistance but that didnt workNow its Feb 17, 2026 and i contacted their customer service and after a lengthy phone call they told me they would see if there was a technician available in my area (Sault Ste Marie ON area). They determined they couldnt find a technician and that i could look for one on my own and they would reimburse them up to a certain level.I told the rep on the phone to not waste anymore of hers or my time, if they couldnt look after my problem we were done.Unfortunately there was nothing less than one star to choose from
JAMES
Garbage service and workouts
Garbage service and workouts
Ryan Sommerville
Instead of letting its customers enjoy…
Instead of letting its customers enjoy the experience they make you listen to EXTREMELY tedious people prattle on and on and on and on about nothing important all of which you know already. Why don’t they just show you the walk or the run without the boring sweaty people waving their arms around talking at you the whole time.
Judy Ditter
DO NOT BUY, Poor products and poor service
AVOID THIS COMPANY..I purchased a $3,000 NordicTrack bike based on assurances that service technicians were available in British Columbia. Just one month after the warranty expired, the electronics failed and the bike became completely unusable.After opening a service request and waiting over a month, I was finally told they have "no technician in my area" and cannot service the product at all.They refunded my service fee — but I’m left with a $3,000 machine they can’t repair. My escalations have now gone unanswered.Selling expensive equipment in BC without the ability to service it is unacceptable. Buyer beware.
bh
BEWARE IFIT HAVE CHANGED MEMBERSHIPS SO TRAIN INDIVIDUAL NO LONGER WORKS ON A MACHINE
BEWARE - IFIT have changed their membership so the train individual membership no longer gives you access to the exercise library on your machine. I normally buy a IFIT subscription from amazon for individual for 1 yr for £124, but on buying it this time I have found out that IFIT no longer give you the exercise programs on your machine with this subscription, it is only available on the app or tablet making the machine useless as the tablet or app will not adjust the resistance or gradient. IFIT have not made this clear on their website and this is a sneaky way of them increasing the memebership fee by 3 times. The pro membership is now £349 which is a ridiculous amount of money. I complained to IFIT customer services (Pedro) and he didn't seem to care about their customer and that I was misled and offered only 4 months of pro in return for the 1 year of train - this means I have lost 2 weeks of access. Customer services did not understand that they did not make this clear when purchasing and were not willing offer any help or compensation. I would not subscribe to them again and it is probably cheaper to join a gym.
Agent Mulder
They have no customer support for their product
They have no customer support for their product, and they never respond and when they do it's a week later. I would not never recommend this company to anyone. It took me over two months to get a defective part sent to me!
Jack
I just purchased a Nortictrack bike and…
I just purchased a Nortictrack bike and glad I reviewed all the info about ifit. I will not purchase the membership. I discussed options with ifit and they won't even let me have a 7 day practice for free. U have to obligate a membership to check it out. That's a big red flag! They really limit the bike just so you have to pay monthly. I'll deal with what I have. No charge.
Rick Crow
iFit is terrible!!
iFit is terrible!!! I ordered a part and 10 days later it hasn't been shipped. When I called the (offshore) representative told me it takes 7-10 business days but the warehouse hasn't even processed the order yet for the part to be shipped. More like 7-10 weeks. The reps are totally clueless and have no access to iFit in the US to try to expedite the order. iFit has eliminated their email contact in the US and I waited over 20 minutes to chat with one of their reps and never connected. A terrible experience and judging from the reviews that opinion is pretty universal.
Customer
I’ve owned my NordicTrack treadmill for… 7 years
I’ve owned my NordicTrack treadmill for several years and it worked well until an iFIT software update caused the console to become unstable.After the update, the screen began showing storage and iFIT errors, frequently booted to a “Retry” screen, and became extremely slow and unresponsive. While the console technically powers on, it is not functionally usable - the lag and freezing make the treadmill unreliable to operate.I spent weeks troubleshooting, including resets and multiple support interactions. I also filed a BBB complaint after long delays in communication. Ultimately, iFIT stated that because the unit is out of warranty, they would not replace the console and offered only a paid replacement or a trade-in toward a new machine.What was most disappointing is that the failure occurred immediately after a software update, yet the company maintained that no updates cause failures and classified the issue as hardware - despite no physical damage or prior warning signs.The treadmill itself is solid hardware, but the heavy reliance on proprietary software and aging Android-based consoles makes long-term ownership risky. Once the software fails, there are very limited options for repair.I wish the company had taken more responsibility or offered a goodwill replacement, especially given the circumstances. Buyers should be aware that when the console fails, the treadmill becomes largely unusable.
Drew Canella
IFIT program is awful and expensive.
I purchased a NordicTrack rower with touchscreen, have been using it not for about 4 months, this machine is great but the ifit program is clunky, glitchy and very difficult to use if you use one of the few apps available, after my current subscription ends i will not be renewing especially since the cost is $39 a month, not worth the money, just use a smart tv with internet.
Bill
I purchased a Nordic Track 2450…
I purchased a Nordic Track 2450 commercial treadmill for home use in December of 2015 and the software caused it to become inoperable. After spending hours on the phone with various people my only option is to take the treadmill to the landfill and order a new one. The treadmill itself is fine but without functional software it is unusable. Definitely not a company with ethical values! I will NEVER purchase another Nordick Track product and am disgusted at the thought of all the Nordick Track treadmills needlessly filling up landfills.
Sis
Decent but fee is way to high.
First thing, these reviews are awful. Buy American they say! I would like to think that they see these reviews and do better. Wow! I've been with them since 2021. The membership costs were reasonable then. Since, 2024 they have nearly doubled their prices. Luckily, with several calls to customer service, I was able to get them to honor their "grandfather" policy which is plainly listed on their website. However, they tried their best not to honor it. They said that it was only for those that haven't canceled their membership. I had never canceled. I had gotten a free year for buying a piece of equipment, but never canceled. $39 a month is too much! It's no wonder they're losing so many subscribers. They also need to up their game on elliptical workouts. I've had no issues with machinery. Customer service has been decent, I'm sure they must deal with a lot judging from these reviews. Some are hard to understand, however.
lia bottom
continue charging after the cancelation!!
years after you cancel they attempt to charge. It's such an unethical company. avoid. bad experience. disputing charges.
John Rand
iFit is badly designed
iFit is badly designed. The current version feels like it should never have been released as is. Some of the shortcomings:1. Sleep mode doesn't work. The screen stays on indefinitely and you have to shut off the threadmill with the bottom switch.2. BlueTooth has no "forget this device" so if you mistakenly click a BT device, you're stuck with that device trying to connect each time you get on the threadmill. You have to hit "disconnect" each time it decides to reconnect.3. No display of heart rate. There is an ActivePulse widget (it displayed correctly once), but no way to get it to appear if it's not shown. There is a "widget" button, but it is dark blue, so disabled and not clickable. If I'm wearing a heart rate monitor, it's because I would like to monitor my heart rate while exercising. Mind blowing, I know.4. Useless borders around the screen. Stick the buttons on the border so that you get "infinite height" and make them much easier to hit while you're running. Apple UI design documents have been freely available for over 40 years, someone on your software team should read them.5. The incline and speed screen buttons go by 2. If you like 5 or 7 as speeds, you're out of luck. Hit 6 on screen and then adjust with the (too low) button on the plastic bezel below. If you're taller than 5'11", you'll have to stoop to reach them. If you stuck the buttons on the border, you could "stagger" them and have button for all speeds.
Guy Gervais
If I can give nothing as a star I will
If I can give nothing as a star I will. Terrible, terrible customer service and product.Please read ifit reviews before purchasing their treadmills. Alot of them trip switches and are not safe. The amount of money you pay for them you’d atleast expect a good product and customer service.
Jo Cana
