Rude customer service
I never write reviews, this is literally my first, but HyperX has the WORST support I have ever seen. I received a defective pair of headphones and I first attempted troubleshooting with an agent who was incredibly rude to me and acted like I was stupid for not understanding everything. I then spoke to another agent about returning, and it was a whole battle just for them to give me a label. And then another agent told me that I couldn't return through them since I purchased on TikTok even though the previous agent gave me a label, so I tried speaking to one more agent just to confirm if I could or not since I was told two different things, and they were ALSO incredibly rude about it and made a comment on how I'm "in and out" of their chats... like yeah?? Because you guys keep giving me different information?? I was planning to purchase a better pair from them after returning, but because of their god awful support, I will be taking my business elsewhere. I have never seen such rude customer service.
NA
Customer Service barely exists
Absolute pain to speak to anyone, customer services is via email only and its hit and miss whether they will answer your question or you have to ask again, so to get a problem resolved took almost a week of back and forth and many chasing emails. In the end I had to threaten a chargeback to get a response and a refund. Would never ever buy from again even if they were 50% cheaper than everywhere else.
Clair Brown
Expensive ssd failed with very little use but out of warranty so I'm stuffed. Rubbish!
I had an SSD which had been used as camera storage only twice. It developed a fault and became useless. This was an expensive purchase! Warranty turns out to be 3 years! Doesn't reflect confidence in a product that holds crucial data. No luck in getting a replacement,
Gary McKay
High quality products and with better…
High quality products and with better price than other similar companies. Got their keyboard "HyperX Alloy Origins" and it's an amazing keyboard. Got their headset and SSD and I can't say anything bad about them either. Definitely one of the great gaming companies out there. Highly recommended.
Jaba
HyperX... Amazing Audio Products
I have been using HyperX products for years. I started with the Cloud II Headset for gaming, streaming and content creation.A year ago, I switched mics to the HyperX Quadcast S and loved it as soon as I plugged it in. Hiqh quality sound that blows other companies out of the water!
Digital_Expat
