They are intentionally misleading and…
They are intentionally misleading and lying. I booked a flight including luggage. In the offer the price was including the luggage. I even made a screenshot of the offer. But in the ende after payment suddenly the luggage was not included. After several attempts to contact their customer service they kept saying that I had to book the luggage separately and pay for it. After insisting and showing the proof the customer service agreed and instructed me to book the luggage and that I would get reimbursed. I asked for a confirmation by email of this and he did. But after the fact no one is responding to my emails anymore. So even though I have it written, they are not responding, let alone paying back the extra costs made fir luggage. Do not trust them!
G. Alkan
They’re a scam with horrible customer…
They’re a scam with horrible customer service. I booked a hotel for 5 days and on the last day of my stay I was told to rebook, I showed the hotel my reservation and was told to contact hopper, USELESS, the first agent confirmed my 5 day booking but the second completely denied it along with the first agent after the fact. HORRIBLE, MANIPULATIVE, customer service. Edit: and along with their reply, IVE ALREADY CONTACTED THEM! The first agent was too scared to get back on the phone to confirm my message and the second was RUDE. THIS COMPANY IS A SCAMMNNN
Shanice
This is a piece of trash company
This is a piece of trash company. I had a cancellation issue and reached out to them. They in turn have to reach out to Expedia (their vendor) and then Expedia rectifies it and then emails them back. This of course takes 24-48 hours minimum. Do not use this company. It's a scam at best. *EDIT after receiving the reply. Your customer service was less than helpful. Your customer service has no dedicated direct contact to your partners, which makes things very hard in your customers. I was unaware you used a third party vendor to actually book your bookings. Ironically, you are only offering 50% refund, but when I called Expedia directly they said my booking had free cancellation for 100% up until 24 hours prior. So to me, that's a scam.
Kris
Very disappointed in Hopper
Very disappointed in Hopper. When a major issue came up with my booking, they chose policy over people and showed no willingness to handle it in a reasonable, human way. Instead of doing the right thing, they hid behind policy and showed zero flexibility. Think carefully before booking.
Sarah Bergmann
Total miss advertisement and fraud
An outright fraud. Booked a hotel for four nights, paid the total amount upfront - the booking said it included “taxes and fees”. The confirmation email referred that “taxes and optional fees might apply at the hotel”. When checked into the hotel, surprise surprise had to pay extra $180 for hotel fees. No taxes, no “optional”, but mandatory. When contacted them and asked for refund because that wasn’t an “informed decision” they said to provide evidence that they didn’t informed me before booking - essentially to go back in time and find the evidence. Even the confirmation email fails to provide this information. That is an outright miss advertisement. Knowing the extra amount would let me choose based on the actual total amount, and not end up with a surprise bill at the time I was most vulnerable- in another country. Avoid them, and try booking with the actual hotel - at least they should be transparent.P.s. the hotel was horrible and gross, but they advertised it as 3*REPLY TO HOPPER MESSAGE: I called you immediately when landed home safely, abd you refused to help. You suggested that despite what the confirmation email states, you need “evidence” that you didn’t declare extra “compulsory” fees before booking. As you understand it is impossible to provide evidence for this, unless I do another booking - which I am not planning on doing. I am £135 off (the charge on my card is GBP) due to your practices, and asking me to call you (again!) in public to save face is worse.
customer
This company is the worst
This company is the worst. They are a dishonest company. Too many loop wholes to get your money back from a cancel flight . Do not use it. Be diligent before using it
Abby and Pablo Higueros
Mandalay Bay Price advertised is not what it is
Mandalay Bay advertised Price for 2-9 September 2026 is £928 for The 7 Nights - yet when you get to the end of the Booking Process , without any Add Ons, the price is £1015 - that’s £87 more than the Advertised Total Price of £928 Care to explain that to me ??If I saw something advertised at a certain Price and when I got to the end of the process it was £87 more than advertised, without any explanation of what it is for, would make me think that whoever was advertising this was trying cheat / scam me ??
Ian mcCready
I’m very disappointed with Hopper’s…
I’m very disappointed with Hopper’s customer service. I’ve been calling since January 3rd trying to get a simple name adjustment made on my wife’s ticket. I provided everything Hopper requested, including our marriage certificate and supporting documentation, but no resolution was ever reached.I’ve called at least eight times, and each time I was told they would contact the airline and follow up, but no one ever did. After 22 days of waiting with no progress, we gave up and will unfortunately lose the ticket and have to purchase a new one directly through the airline.Extremely frustrating experience and very poor customer service.
Humberto Salvo
Purchased travel disruption insurance…
Purchased travel disruption insurance for me and my friend. The insurance reimburses you if your flight is delayed 2 hours or more. In my case, the flight was delayed way more than 2 hours and an automatic refund was issued. That was great. In my friends case (on a separate flight), his plane was delayed 2 hours and 2 minutes. Well, they started inventing reasons not to pay out and redefining the delay (eg., delay based on time of boarding, not total delay); and the delay based on the departure time mentioned by Frontier (which was not correct and based on a low-ball estimate).So this insurance only works if you are seriously delayed above and beyond what they can argue. Otherwise, they will play games to not pay. This is a bad faith company. Not recommended.
Tim Paige
Hopper made me start smoking again
Hopper made me start smoking again. Do yourself a favor and avoid this accursed app. The hold music will haunt your dreams forever. It has mine. I lost part of my soul on the thirteenth listen.
Arnold Snarb
I’m disappointed that Commonwealth Bank…
I’m disappointed that Commonwealth Bank have moved away from Flight Centre and are affiliated with Hopper.I booked a flight using points and saw a flight later that day for cheaper. I contacted them to activate the price beat guarantee. I had screen shots and evidence of the flights I had found but they would only verify the price that they could find and offered me $80 less than I was entitled to. Despite repeated requests I was not passed onto a Manager or supervisor. I eventually recieved an email address.When it became apparent that I was not going to get the full amount I accepted the reduced amount.I then received an email stating that in fact the agent had found a price that was higher than the price I paid and I wasn’t entitled to anything. I attached screenshots of the offer and also pointed out the offer in the email thread. I got an email back saying they would provide credits to my account. Poor customer service, dodgy rules and a lack of transparency. Avoid using this company.
Helen Stewart
Horrible customer service
Horrible customer service. Hopper used to be good, but now it is the absolute worst. Delete the app. Avoid the company altogether.
Diana Bligh
Scam refund system used by airasia
Scam refund system used by airasia
Hafiz Norazman
*BUYER BEWARE* Run from this company
*BUYER BEWARE* Run from this company. Got completely ripped off and even purchased the travel insurance. Got the run around, no help! Said we didn’t follow cancellation policy. Said to do on the app which we did. Lost all of our money! Complete SCAM!!!
Lance of GenX
Hopper refuses to give me a refund for a canceled ticket by the airline
I booked a flight through Hopper for the thanksgiving holiday. For an undisclosed reason, the airline (Volaris) canceled our return tickets the day before our flight home from Cancun without telling us. Leaving us stranded at the Mexican airport unless we purchased new one way tickets back to DC. I reached out to Volaris for a refund, no response. I've now been battling Hopper for 6 weeks to receive a refund foe the original flight I purchased. They keep claiming I'm getting a refund, but nothing happens, and no money is paid. I will no longer purchase tickets through Hopper. Their customer service is deplorable.
Dori Jaffe
THIS IS THE WORST TRAVEL COMPANY
THIS IS THE WORST TRAVEL COMPANY. EXPECT TO BE SCAMED!!!!! I booked a reservation and the hotel was subpar. Hotel kindly refund through hopper but Hopper refused even with providing legal documents of the refund this company refused to
Andrieve Dacosta
Wishing there was a “0” rating
Wishing there was a “0” rating. Have used Hopper a few times for hotels successfully but two car rental experiences outside the US have caused me to completely abandon faith in Hopper as their support and customer service are, as far as I can tell, victims of low pricing. Most recently we reserved a 7-passenger SUV with Surprice car rental offsite at Rome Fiumicino airport through Hopper. The difficulty started as soon as we began looking for the shuttle. Hopper’s instructions were to look for the Surprice shuttle, which actually doesn’t exist. It turns out there is a shuttle that services that location, but it has no Surprice labels whatsoever. After spending over 90 minutes searching in vain for this nonexistent shuttle, we asked every shuttle driver if they serviced Surprice. After some time the appropriate shuttle arrived, only with the labels of a number of other rental companies located at the same complex as Surprice. Suffice it to say we lost nearly 2 hours trying to find the right shuttle so once we arrived at Surprice, they were closed. Again the only information we found regarding Surprice operating hours through Hopper was that it was open until 11 PM. We arrived to find it closed at 8:10 PM. Had we known, we could have taken a taxi or Uber. There was still and agent there who told us that we could return in the morning to pick up our rental but that we needed a voucher that Hopper never sent. I reached out to Hopper several times during this time through their support chat, but was ultimately unable to chat with a human to get a voucher because I was not in the US or Canada and without an international cellular plan could not make a call to the toll free number. Retuning the following morning to Surprice to secure our rental vehicle, I was once again denied because of the lack of a voucher that I had mentioned in my support chat (not with a human due to the circumstances described above). At this point we were out our entire reservation cost plus the unanticipated cost of a hotel near the airport and missing a day of vacation and one night’s stay of an Airbnb booking. Our only option at that point was to return to the airport and make a same day reservation with a reputable on-site rental company (in this case Avis) for a 9-passenger van which isn’t exactly ideal for traveling through the narrow streets of Italy.After returning to the US we initiated a refund request and provided scads of information to Hopper, including time- and date-stamped emails I had sent to them detailing in real time our misadventures, only to be met with a denial of refund. This is beyond frustrating and was due entirely to Hopper’s failure to provide us the voucher we needed. The support and subsequent customer service is abhorrent and on par with the lack of accountability afforded by an “app” to hide behind. We have initiated a charge dispute with our credit card as we never received the rental we paid for due entirely to Hopper’s failure to provide us a required voucher, clear and accurate instructions for the shuttle to get us to our rental car location on time, and for failure to provide information about times of operation of the rental car facility. Clearly on Hopper, and I can see why they receive so many reviews like this one. We’re done with this App.
Martin Romeo
Horrible Experience
Booked a hotel stay through their app. I arrived and checked in and when I got to my room, it was the worst conditions I've ever seen. There were homeless people living in the stairwell outside of my room, it was dirty, paint scratched, roaches, and the smell was horrible. I walked in, took pictures and left. I called Hopper from the parking lot and let them know that I would not be staying and needed a full refund because the place they sent me looked nothing like the photos and it was very scary. There was a dude who followed me to my vehicle and stood there the whole time I was on the phone so I ended up leaving and parking somewhere else to finish the phone call.They have refunded me three of the four night stay but I was assured that I would receive the rest of the refund and that has not happened.As a female traveling alone, this was beyond imaginable. Someone is going to get murdered or raped at this place and does not seem like the company cares. Save yourself hours of fighting and book through someone else.Edited: after calling them every day for the past 6 days, they reluctantly refunded the remaining night. I spent over 4 hours total on the phone with them getting this to happen and not taking no for an answer. Again, do yourself a favor and use a different booking system.
Cinda H
Hopper gave rebooked a flight without my agreeing and told me to contact the airline directly.
My original departure flight with two connections was canceled by the airlines. I called Hopper to get another flight. Because of his accent, it was very frustrating trying to understand the first customer service rep. I saw the next day that he had not booked me on the flight we agreed upon. The second customer service rep told me to call American Airlines to change my flights, as Hopper doesn't do it. Hopper heavily lacks professionalism and integrity.
Tim Courtney
This is a scam business
This is a scam business. I am disappointed that the Commonwealth bank of Australia is using this business organization as a service provider.I tried to use my Commonwealth bank reward points (plus cash) to book a rental car using the Commonwealth Bank website. I selected the vehicle and used my rewards points and arrived the section where I had to pay the rest amount using my Commonwealth Bank Credit Crad. When I clicked to proceed, I received a message that payment couldn’t be processed, and I need to contact Hopper customer service. I did this (using Chat option) and the customer service agent said she needed to call me to do a security check. She called me and asked some questions (they were not really any questions related to any serious security related questions). After going through this process, she said it could take couple of days to review my booking.I have the feeling they don’t want me to use reward points but want to pay the full price for the car rental.
Neil R
