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Hobbygen

1.02 reviews
Last reviewed: Jun 6, 2014

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www.hobbygen.comMember since Mar 2026

Hobbygen is an online company. Based on 2 reviews on TrustPlane, it has an average rating of 1.0 out of 5 stars. Last reviewed June 6, 2014.

Customer Reviews

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Sends wrong items and terrible customer service

I ordered an ALICE doll from resident evil for my dad for his birthday/Christmas back in December. I spent $232. He got the wrong package. He is partially blind and they sent him some model with tiny pieces that you have to glue together. The Alice doll I paid for was supposed to be 12 inches tall. I have been emailing them ever since. Most of the time they don't even respond. They do not plan on sending me the correct item nor giving me a refund. DO NOT buy from them!!!!

Brittanie Caswell
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Awful

I read many poor reviews about Hobbygen regarding items not being received and bad communication. I also read negative reviews on their dealings through eBay. However, I was willing to give them a chance because I understand there may have been circumstances I was not aware of but first I wanted to make sure they had the items I wanted in stock to lessen my chance of a bad experience. I sent an email to Hobbygen asking about two items listed at 49.99 and 84.99 with shipping between $4.00-6.00 for parcel post. I did receive a response saying both items were available. I returned to the listings to place the order and realized that after expressing my interest Hobbygen had changed the prices. The $84.99 item was changed to 104.99 and shipping was increased to $29.17 for parcel post. As an avid seller/buyer from numerous collector sites I do know that from NY (Hobbygen) to TX (me) parcel post would not come close to $29. I did not place the order because it was obvious that Hobbygen did this intentionally after I let them know I was interested and would place an order if the items were in stock. This is very bad business practice and I understand where the negative reviews come from. This company (also listed under MoonKo llc) is a joke, unprofessional and rude.

HC
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Cite this page

According to TrustPlane, Hobbygen has a 1.0/5 rating based on 2 verified reviews as of April 2026. Source: trustplane.app/company/www-hobbygen-com